Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Feb 5, 2019, 6:39 am

#421

CloudCoder

Join Date: Feb 2003

Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club

Posts: 6,411

For an upcoming 8-night stay, my wife will join me for the final 2 nights. Therefore, I''m interested in using a TSU for those final 2 nights. I'd also use the TSU for anywhere from 2 to 7 nights. I especially do _NOT_ want to use 2 TSUs for 8 nights (as that would be a complete waste of the second TSU). I work too hard for TSUs to use them for a one-night stay as a solo traveler. I try to use TSUs only for occasions when my spouse travels with me.

Hyatt Concierge says that I "MUST" use the TSU for 8 nights (thus, use 2 TSUs), or none ... stating that the TSU MUST be used for the ENTIRE stay.

However, in the actual terms and conditions, we find this:

Quote:

Originally Posted by Hyatt Terms and Conditions

Complimentary Suite Upgrade Awards are redeemable only where the designated suite to be reserved is available for the entire length of the Member’s stay.

The terms require that the suite is AVAILABLE during the entire stay. The terms do NOT require that you MUST upgrade for your entire stay.

Has anyone had any experience with getting a suite upgrade for part of a stay? In this case, the suite upgrade is available for all 8 nights, but I only want 7 nights. AFAICT, my request qualifies under the written terms.

Plan B: What if I stay one night, then call in and state that I'd like to use a TSU for the remainder (7 nights) of the stay?

Feb 5, 2019, 6:54 am

#422

slm9555

Join Date: Mar 2017

Posts: 240

Why not make two reservations? One for 1-2 nights and the other for 6-7 nights and apply the tsu to the second stay?

CopperSteve likes this.

Feb 5, 2019, 9:29 am

#423

CopperSteve

Join Date: May 2008

Location: New Jersey

Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum

Posts: 1,272

Quote:

Originally Posted by slm9555

Why not make two reservations? One for 1-2 nights and the other for 6-7 nights and apply the tsu to the second stay?

I would say this is probably the best course of action. However, the OP may find that the per-night rates change (likely higher, of course).

Feb 5, 2019, 9:46 am

#424

CloudCoder

Join Date: Feb 2003

Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club

Posts: 6,411

Quote:

Originally Posted by slm9555

Why not make two reservations? One for 1-2 nights and the other for 6-7 nights and apply the tsu to the second stay?

Quote:

Originally Posted by CopperSteve

I would say this is probably the best course of action. However, the OP may find that the per-night rates change (likely higher, of course).

Hyatt Terms and Conditions specifically address that tactic. If you have consecutive reservations, it's considered one big reservation.

The issue is that the Terms & Conditions say the suite upgrade must be "available" for your entire stay. But there's no wording to indicate that you must BOOK the upgrade for the entire length of your stay.

Bottom line: I'm gonna end up using a TSU, exactly as I wish. (In other words, they can't force me to burn a TSU for just one night). The only question is whether I'll do it before arrival, or after staying 1 night. It's no big deal. I just wondered if anyone else was forced to use two TSUs when you only wanted to use one.

Feb 5, 2019, 11:26 am

#425

rwm818

Join Date: Jun 2005

Location: MD, USA

Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada

Posts: 707

Don't know if this would help...with whichever location you will be - but I see you are SPG Plat also...is there a Marriott/SPG nearby?
That wouldn't be so inconvenient to stay the 1st night - and then make your Hyatt res 7 nights?

Feb 5, 2019, 12:20 pm

#426

CloudCoder

Join Date: Feb 2003

Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club

Posts: 6,411

Quote:

Originally Posted by rwm818

You're right, that's a perfectly do-able option! Thanks!

FWIW, I ended up deciding to stay the first night, then phone in and apply the TSU for the remaining 7 nights. Already phoned the hotel and told them I was gonna do that, and they're already holding a suite for me.

Mar 20, 2019, 7:36 am

#427

lamont2718

Join Date: Nov 2012

Location: ATL

Programs: Bonvoy Ambassador, Hyatt Globalist, Hilton Gold, AA EXP, UA Silver, former DL DM

Posts: 2,001

I'm trying to use a Suite Upgrade Award at a property where the standard suite is available online for new bookings on my dates. However, the phone agents are telling me that the standard suite is currently not available for a Suite Upgrade Award. Is this normal?

I thought suite upgrades could be confirmed as long as the suite is bookable online. Is that not the case?

Mar 20, 2019, 7:49 am

#428

txhyattlvr

Join Date: Aug 2007

Posts: 1,161

Quote:

Originally Posted by lamont2718

Which property and what dates?

Mar 20, 2019, 8:11 am

#429

uppereastsider

Join Date: Mar 2014

Location: NYC

Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select

Posts: 966

Quote:

Originally Posted by lamont2718

HUCA. This is not normal. I have been able to book any standard suite using a TSU if it appears online

Did you ask your concierge? I would expect them to be more knowledgable than the phone agent

Mar 20, 2019, 10:22 am

#430

jameswes

Join Date: Jul 2012

Location: Madison, WI

Programs: Hyatt Globalist

Posts: 973

Quote:

Originally Posted by CloudCoder

As another easy workaround, it's easy to do the following:
- Make a single reservation for nights 2-8.
- Call/Tweet to have TSU applied
- Make another points booking for night 1

I guarantee you won't have any issues with those steps.

Honestly though, even if you had two separate reservations (1 for night 1, 1 for nights 2-8), if you call/tweet Hyatt and pass the confirmation for just the second reservation I am highly confident that the TSU will apply properly.

In almost all cases if you can break the reservation agents job down into smaller individual steps that they are able to do, you'll have a much higher success rate.
Sure the agent should know how the system works and how to make it work for you. But their first thing they try is going to be trying to upgrade the single reservation of 8 nights, and you can't use just one TSU for that (system is hard coded that way). And just spouting off T&C doesn't help you or them - they can't do what their system won't let them do.

Mar 20, 2019, 10:30 am

#431

jameswes

Join Date: Jul 2012

Location: Madison, WI

Programs: Hyatt Globalist

Posts: 973

Quote:

Originally Posted by CloudCoder

Has anyone had any experience with getting a suite upgrade for part of a stay? In this case, the suite upgrade is available for all 8 nights, but I only want 7 nights. AFAICT, my request qualifies under the written terms.

Plan B: What if I stay one night, then call in and state that I'd like to use a TSU for the remainder (7 nights) of the stay?

1) You should be able to have concierge/twitter remove day #1 from the reservation, then apply the TSU. Once it's applied, you can make a new reservation for day #1 .
It's true you'll only get one stay credit, but realistically the hotel has a high chance of proactively upgrading you the first day anyway

2) If you stay the night and the standard suite is still available... you're entitled to it for free. Not all properties follow it, but that's what the "complimentary upgrade up to and including standard suites" is supposed to mean.
Once the stay starts though, I don't think that Hyatt central is going to be able to apply the TSU, since you're already checked in. At this point everything is in the hands of the hotel front desk.

Mar 20, 2019, 7:11 pm

#432

lamont2718

Join Date: Nov 2012

Location: ATL

Programs: Bonvoy Ambassador, Hyatt Globalist, Hilton Gold, AA EXP, UA Silver, former DL DM

Posts: 2,001

Quote:

Originally Posted by lighthouse206

Which property and what dates?

The "Grand Suite Twin" at GH Taipei. The phone agents are telling me that only the "Grand Suite King" is available for upgrade awards, not the "Grand Suite Twin". This applies on any date across the board, even though the "Grand Suite Twin" is also classified as a standard suite and has the same room size and cost.

It sounds like this standard suite is categorically excluded from suite upgrade awards, regardless of availability... I thought this was not permitted? What is the meaning of "standard suite" if the room cannot be booked through suite upgrades?

Quote:

Originally Posted by uppereastsider

HUCA. This is not normal. I have been able to book any standard suite using a TSU if it appears online

Did you ask your concierge? I would expect them to be more knowledgable than the phone agent

Good to know. I am still Explorist so don't have a concierge yet (am using the suite awards given at 50 nights).

Mar 21, 2019, 3:25 pm

#433

joecool1885

Join Date: Jul 2014

Location: Sacramento

Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select

Posts: 1,339

Quote:

Originally Posted by lamont2718

It sounds like this standard suite is categorically excluded from suite upgrade awards, regardless of availability... I thought this was not permitted? What is the meaning of "standard suite" if the room cannot be booked through suite upgrades?

Good question. But I will note that there are also several suites classified as "premium" per the room description that do not qualify for a premium suite points redemption.

Just one example: PH Tokyo, where the Presidential Suite is described per screenshot.
Actual premium suite redemption is for Governors suite.

May 4, 2019, 6:43 am

#434

LetsGoToo

Join Date: Apr 2012

Location: AL

Programs: AA Plat Pro, DL Sil, UA Sil, Hyatt Global, MR Amb, Hilton Diamond, National Exec, Hertz Pres

Posts: 477

Have the mechanics of how the Tier Suite Upgrades are applied changed?

About a month ago, I used one at the Hyatt Regency Lost Pines Resort and Spa in Austin,TX and the reservation was immediately updated to show a Junior Suite. I did this by calling.

In the past week, I asked my concierge to apply a TSU to two reservations. She says they are applied even though the room types haven't changed to show a suite.

Has anyone seen this before and it worked?

May 4, 2019, 6:56 am

#435

uppereastsider

Join Date: Mar 2014

Location: NYC

Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select

Posts: 966

Quote:

Originally Posted by LetsGoToo

Are they points or cash reservations? Points reservations won’t show the upgraded room, but cash ones will