Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Dec 14, 2020, 7:33 pm

#586

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,850

Quote:

Originally Posted by hoipolloi

As a Globalist, can you apply a TSU (aka. Suite Upgrade Award certificate) at check-in or during the stay if the hotel doesn't award a free elite suite upgrade ?

Your question makes no sense.

If there are no standard suites available to be offered how could you apply a TSU? A Suite can’t magically appear. If it were available to have a TSU applied then you’d receive it as an upgrade at check in.

Dec 14, 2020, 8:23 pm

#587

hoipolloi

Join Date: Feb 2020

Posts: 1,203

Quote:

Originally Posted by Matt4200

So you're saying a Globalist is entitled to an upgrade to a standard suite if there's an unoccupied one available ? The hotels have no discretion to deny the elite suite upgrade to keep them for potential last minute revenue bookings or to manage the "perceived value" of the suites ?

Dec 14, 2020, 8:31 pm

#588

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,850

Quote:

Originally Posted by hoipolloi

Yes, it’s their discretion to hold them until a Globalist checks in, rather than pre-upgrade Globalists. Once a Globalist is actually checking in they must relinquish the Standard Suite if available. Which is why your question makes no sense.

hoipolloi likes this.

Dec 14, 2020, 8:33 pm

#589

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

Quote:

Originally Posted by Matt4200

Sadly, the member's question does make sense because of the games we know some properties play with delivering elite benefits. Some hotels are very reluctant to deliver on this benefit.

Quote:

Originally Posted by hoipolloi

Yes, you are entitled to a standard suite at check-in if available for the duration of your stay. However, as noted, don't be surprised if the hotel spins you a line that the suite that's showing as available on the website isn't actually available and they strangely can't explain the discrepancy. Or you're told that you've already been upgraded to the best available room. Or that the hotel is entitled to hold back some rooms in the event of last minute reservations ... All are unacceptable responses.

If you get a line like this, I'd suggest either phoning the concierge line or phoning global reservations and seeing if it's possible to reserve the entry level suite. When you're told it is, pass the phone to the belligerent hotel clerk.

Dec 14, 2020, 8:48 pm

#590

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,850

Quote:

Originally Posted by danger

Sadly, the member's question does make sense because of the games we know some properties play with delivering elite benefits. Some hotels are very reluctant to deliver on this benefit.

Yes, you are entitled to a standard suite at check-in if available for the duration of your stay. However, as noted, don't be surprised if the hotel spins you a line that the suite that's showing as available on the website isn't actually available and they strangely can't explain the discrepancy. Or you're told that you've already been upgraded to the best available room. Or that the hotel is entitled to hold back some rooms in the event of last minute reservations ... All are unacceptable responses.

If you get a line like this, I'd suggest either phoning the concierge line or phoning global reservations and seeing if it's possible to reserve the entry level suite. When you're told it is, pass the phone to the belligerent hotel clerk.

In that situation applying a TSU wouldn’t make sense. The point of using a TSU is to reserve a Suite ahead to guarantee its available during your stay, rather than the day of in which case if one is available you’d receive one. Whether it’s done by the hotel, by your request, or by phoning your Concierge or Globalist Concierge. Using a TSU at the point of check in would be a complete waste.

I’ve definitely had it where I booked a stay along with a Guest of Honor stay for my Father for his birthday, a suite showed available and they said it was a glitch. I even asked a manager who said it was a Glitch, but for the inconvenience they sent my Father a bottle of Champagne for his birthday. Not the best outcome, but not the worst either. We thanked the manager for doing what he could and held nothing against him.

Dec 14, 2020, 11:17 pm

#591

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

Quote:

Originally Posted by Matt4200

I agree the point of using a TSU is to secure a suite in advance. However, Hoipolloi was referring to situations where hotels deny delivering the suite upgrade benefit:

Quote:

Originally Posted by hoipolloi

As a Globalist, can you apply a TSU (aka. Suite Upgrade Award certificate) at check-in or during the stay if the hotel doesn't award a free elite suite upgrade ?

[My emphasis]

It's no different from a hotel saying 'Sorry, we have no Club rooms available for upgrade. But we can sell you one for €80 extra per night. Shall I charge you credit card now?'

Last edited by danger; Dec 15, 2020 at 3:08 pm

Dec 14, 2020, 11:32 pm

#592

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,850

Quote:

Originally Posted by danger

I agree the point of using a TSU is to secure a suite in advance. However, Hoipollio was referring to situations where hotels deny delivering the suite upgrade benefit:

[My emphasis]

It's no different from a hotel saying 'Sorry, we have no Club rooms available for upgrade. But we can sell you one for €80 extra per night. Shall I charge you credit card now?'

I completely understand what they were saying, but asking to apply a TSU would be no different than requesting a complimentary upgrade if you are doing so at check in. That’s what I am saying.

Also, what you says makes no sense. Saying that the hotel is claiming no Club Rooms are available, but you can buy one for $80. I get the jist, but they can’t sell something that’s not available. If they claim it’s available for a fee that’s what I like to call an “A Ha Moment”. Where they’ve shown their hand in which case if it is available, and they now must supply it if you have that benefit.

Dec 15, 2020, 12:02 am

#593

myperks

Join Date: Dec 2007

Location: SFO

Posts: 4,914

Quote:

Originally Posted by Matt4200

club rooms at some properties are just rooms with access... does globalist get automatic club rooms or just club access?

as for upgrades, can hyatt apply a tsu at the time of checkin?

Dec 15, 2020, 12:17 am

#594

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

Quote:

Originally Posted by Matt4200

I think hotels may get some kind of compensation from corporate if an instrument is used, as opposed to granting the benefit as published.

As for making no sense, it's not uncommon for hotels to deny upgraded rooms for various illegitimate reasons while also attempting to sell them for cash. I wouldn't say it's a regular occurrence and some hotels are worse than others, but it does happen.

Dec 15, 2020, 12:50 am

#595

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,850

Quote:

Originally Posted by danger

I’m not saying it doesn’t happen, but when it does you have several methods of resolution.

1) Show Agent Hyatt App showing availability, if that does not work ask for a manager.

2) Reach out to your Concierge

3) Reach out to Hyatt Globalist Concierge

All of these are effective methods. If they are claiming the room is unavailable what are you going to say?

“Will it become available if I apply a Suite Upgrade Award or pay more?”

If they said Yes, then they would be violating Hyatt’s agreement with them and the T&C. That’s what I am getting at. Is that they cannot possibly offer a Standard Suite to a Globalist at an upsell at check in whether using cash, points, or a TSU.

Dec 15, 2020, 6:46 am

#596

AndyKehn

Join Date: Aug 2020

Posts: 829

Quote:

Originally Posted by Matt4200

To play devil's advocate: What if I don't want to deal with this headache at check-in? Not everyone wants to argue with the front desk who's already acting in bad faith, then having to call concierge/woh, or escalating the issue to a manager. Most of times I just want a suite waiting for me and a smooth check-in process.

Also what if after all the escalation the hotel still chooses to violate woh t&c and denying your suite upgrade when one is available? What are you recourses?

Dec 15, 2020, 6:58 am

#597

skj

Join Date: Jul 2009

Location: IAH

Programs: UA 2MM, Hyatt Diamond, SPG Gold

Posts: 2,161

Quote:

Originally Posted by hoipolloi

As a Globalist, can you apply a TSU (aka. Suite Upgrade Award certificate) at check-in or during the stay if the hotel doesn't award a free elite suite upgrade ?

Ignoring all the other discussion for a minute, it's my understanding a front desk agent is unable to apply points or other awards from your account. I suppose it could be done by getting a WoH agent or your MHC on the phone and having them apply the award when you're checking in.

Dec 15, 2020, 12:31 pm

#598

hoipolloi

Join Date: Feb 2020

Posts: 1,203

Quote:

Originally Posted by Matt4200

I’m not saying it doesn’t happen, but when it does you have several methods of resolution.

1) Show Agent Hyatt App showing availability, if that does not work ask for a manager.

2) Reach out to your Concierge

3) Reach out to Hyatt Globalist Concierge

All of these are effective methods. If they are claiming the room is unavailable what are you going to say?

“Will it become available if I apply a Suite Upgrade Award or pay more?”

If they said Yes, then they would be violating Hyatt’s agreement with them and the T&C. That’s what I am getting at. Is that they cannot possibly offer a Standard Suite to a Globalist at an upsell at check in whether using cash, points, or a TSU.

Go over their head and force an upgrade by calling Hyatt customer service and applying a TSU ?

Dec 16, 2020, 12:59 am

#599

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,850

Quote:

Originally Posted by hoipolloi

Go over their head and force an upgrade by calling Hyatt customer service and applying a TSU ?

IMHO that situation would create a hostile stay environment.

Going to check in, the agent saying no Suites are available, you asking them to put checking in on pause, going off to call Hyatt and applying a TSU then coming back saying you’ve just added a Suite Upgrade Award to get a Suite you were already explicitly entitled to, but were told was unavailable. That literally means you’re proving the agent was in fact lying to you, and I feel like that would create a hostile stay experience at the property. Much more than if you called your Concierge and had them contact the hotel to get the Suite.

That’s just my two cents.

ceebee100 and IAD_flyer like this.

Dec 16, 2020, 2:21 am

#600

jch636

Join Date: Nov 2014

Location: San Francisco, CA

Programs: SPG Gold, Hyatt Plat, Fairmont Premier

Posts: 173

Quick newbie question (aiming to get to Globalist in 2021) - how do you determine when a standard suite is available for applying a TSU? Is it only when you see Standard Suite availability for a points booking, or is it when any Standard Suite is available for regular cash rates? I'm looking at several Hawaii resorts (HR Maui, GH Kauai) where Standard Suites show sparse availability for booking directly with points (at 40k/night), but they are available to book with cash for most of the dates I'm looking at. Thanks!