Mar 2, 2017, 10:28 pm
Last edit by: 59Impala
Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:
Australia
Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)
Austria
Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)
Brazil
Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)
Cambodia
Park Hyatt Siem Reap - Park Suite King (March 2017)
China
Park Hyatt Beijing - Suite King (May 2018)
Colombia
Hyatt Regency Cartagena - Junior Suite King (March 2017)
Costa Rica
Andaz Papagayo - Andaz Suite (Nov 2017)
France
Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)
Germany
Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)
Hong Kong
Grand Hyatt - Grand Suite King (May 2018)
Hungary
Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)
India
Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)
Indonesia
Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)
Italy
Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]
Japan
Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)
Malaysia
Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)
Mexico
Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)
Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)
Australia
Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)
Austria
Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)
Brazil
Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)
Cambodia
Park Hyatt Siem Reap - Park Suite King (March 2017)
China
Park Hyatt Beijing - Suite King (May 2018)
Colombia
Hyatt Regency Cartagena - Junior Suite King (March 2017)
Costa Rica
Andaz Papagayo - Andaz Suite (Nov 2017)
France
Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)
Germany
Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)
Hong Kong
Grand Hyatt - Grand Suite King (May 2018)
Hungary
Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)
India
Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)
Indonesia
Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)
Italy
Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]
Japan
Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)
Malaysia
Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)
Mexico
Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)
Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King
Netherlands
Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)
Oman
Grand Hyatt Muscat - Grand Suite King (Dec 2017)
Russia
Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)
Singapore
GH Singapore - Grand Duplex Suite (Mar 2017)
South Africa
Hyatt Regency Cape Town (Jan 2023)
South Korea
Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)
Spain
Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)
Switzerland
Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)
Taiwan
Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)
Thailand
Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2
United Arab Emirates
Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)
United Kingkom
Hyatt Regency Churchill - Regency Suite King (August 2017)
Vietnam
Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)
Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)
USA
Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)
California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King
Netherlands
Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)
Oman
Grand Hyatt Muscat - Grand Suite King (Dec 2017)
Russia
Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)
Singapore
GH Singapore - Grand Duplex Suite (Mar 2017)
South Africa
Hyatt Regency Cape Town (Jan 2023)
South Korea
Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)
Spain
Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)
Switzerland
Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)
Taiwan
Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)
Thailand
Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2
United Arab Emirates
Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)
United Kingkom
Hyatt Regency Churchill - Regency Suite King (August 2017)
Vietnam
Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)
Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)
USA
Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)
California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)
Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)
Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)
Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)
Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)
Illinois
Park Hyatt Chicago - Park Suite (May 2017)
New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)
New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)
Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)
Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)
Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)
Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)
Illinois
Park Hyatt Chicago - Park Suite (May 2017)
New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)
New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)
Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)
Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)
Texas
HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)
Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)
Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)
Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)
Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)
World of Hyatt - Globalist Experiences [Tier Suite Upgrades]
May 4, 2019, 7:08 am
#436
Join Date: Apr 2012
Location: AL
Programs: AA Plat Pro, DL Sil, UA Sil, Hyatt Global, MR Amb, Hilton Diamond, National Exec, Hertz Pres
Posts: 477
May 4, 2019, 8:44 am
#437
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
(I have two reservations at Andaz Mayakoba, one on points, one paid, both with TSU applied. The paid reservation shows Beach Area Suite, the points reservation still shows the King room + STEX)
May 19, 2019, 9:56 pm
#438
Join Date: Jan 2008
Posts: 3,560
Resort and luxury line to apply DSU now
Called to have dsu applied and was told had to be transferred to the resorts and luxury department to do it. Apparently a new thing. Spent 10 minutes on hold and hung up. Emailed PL rep but when I called back later for something else and asked about it, the second rep confirmed but handled it.
May 20, 2019, 6:18 am
#439
Join Date: Aug 2002
Location: Houston,Texas,USA
Programs: Starwood Gold, HH Diamond,Hyatt Diamond
Posts: 961
Had this just happen at Miraval Austin. My concierge could not make the reservation. Then the Miraval reservationists sad they do not accept TSU’s. My concierge did straighten that out but all in all booking Miraval for 3 nights was a huge PITA.
May 20, 2019, 6:26 am
#440
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
Called to have dsu applied and was told had to be transferred to the resorts and luxury department to do it. Apparently a new thing. Spent 10 minutes on hold and hung up. Emailed PL rep but when I called back later for something else and asked about it, the second rep confirmed but handled it.
May 20, 2019, 7:38 am
#441
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Just a couple days ago my My Hyatt Concierge person apparently successfully applied a TSU to confirm a suite in a PH in Asia.
May 20, 2019, 8:20 am
#443
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
IME you get a new emailed confirmation showing the upgrade, which should also appear when you look at the reservation in your WOH account.
May 22, 2019, 4:47 am
#445
Join Date: Nov 2012
Location: ATL
Programs: Bonvoy Ambassador, Hyatt Globalist, Hilton Gold, AA EXP, UA Silver, former DL DM
Posts: 2,001
Applied 3 suite upgrade awards to cash reservations in Asia on 3 separate calls over the last 24 hours. Each one was a different experience...
First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.
Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.
Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours.
You really can't make this stuff up...
First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.
Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.
Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours.
You really can't make this stuff up...
Last edited by lamont2718; May 22, 2019 at 5:36 am
May 22, 2019, 5:06 am
#446
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
.........First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.
Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.
Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours..........
Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.
Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours..........
My take:Type 1 is, mostly for domestic properties, when agent can change room type in system then make rate adjustment.
Type 2 is for international properties.
Type 3 is for international properties when suite can only be confirmed by calling subject property during business hours.
I wish Hyatt has a more consistent process.
May 22, 2019, 9:32 am
#447
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,554
Applied 3 suite upgrade awards to cash reservations in Asia on 3 separate calls over the last 24 hours. Each one was a different experience...
First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.
Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.
Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours.
You really can't make this stuff up...
First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.
Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.
Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours.
You really can't make this stuff up...
Reservation is for November only, so can only then report back what I actually got.
hotel is the HR Coconut Point, and the Bay Suite.
May 22, 2019, 10:45 am
#448
Join Date: Feb 2000
Posts: 6,531
Booking a rate plan (some corporate rates, points rates) that doesn't have a filed rate for the suite is when the WOH reservation will forever reflect the standard room and the suite will be blocked only in the local hotel system. In these instance, you've got to stay on top of these reservations and just invent rando reasons to the email the hotel directly and always asking at the end to confirm the suite.
May 22, 2019, 11:03 am
#449
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,554
Booking a rate plan (some corporate rates, points rates) that doesn't have a filed rate for the suite is when the WOH reservation will forever reflect the standard room and the suite will be blocked only in the local hotel system. In these instance, you've got to stay on top of these reservations and just invent rando reasons to the email the hotel directly and always asking at the end to confirm the suite.
all my tsu reservations show the suite
May 22, 2019, 11:12 am
#450
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Glad I subscribed to this thread. I made a reservation for Munich Andaz for July some months ago... and my corporate travel system automatically searches for lower rates and like a month after my making the reservation and applying the TSU my company rebooked me at a lower rate. In rebooking me, they canceled my old reservation and created a new one... and my TSU was not transferred/reapplied.
I learned that when this thread prompted me to do a paranoia call to confirm all my future TSU applied reservations for the rest of the year, and caught that one. Luckily the suite is still available so TSU could be reapplied today.
I learned that when this thread prompted me to do a paranoia call to confirm all my future TSU applied reservations for the rest of the year, and caught that one. Luckily the suite is still available so TSU could be reapplied today.
