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World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Old Jul 4, 19, 5:54 pm   -   Wikipost
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Please list properties where you have managed to redeem your Tier Suite Upgrade ("TSU"), formerly known as a Diamond Suite Upgrade ("DSU") or informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Park Hyatt Hamburg - Park Suite King (Jun 2017)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)
Grand Hyatt Playa del Carmen – King Suite (Jan 2018)

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)

Spain

Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018 and Jul 2018)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

USA

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Texas
HR Austin - Executive Riverview Suite (January 2018)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html
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Old May 4, 19, 7:08 am
  #436  
 
Join Date: Apr 2012
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Originally Posted by uppereastsider View Post


Are they points or cash reservations? Points reservations won’t show the upgraded room, but cash ones will
That's the difference. The one in Austin is a cash reservation and the other two are points reservations.

Thanks!
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Old May 4, 19, 8:44 am
  #437  
 
Join Date: Jul 2012
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Originally Posted by uppereastsider View Post
Are they points or cash reservations? Points reservations won’t show the upgraded room, but cash ones will
Huh, I've never put that together before! But, I can definitely confirm that's the case.

(I have two reservations at Andaz Mayakoba, one on points, one paid, both with TSU applied. The paid reservation shows Beach Area Suite, the points reservation still shows the King room + STEX)
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Old May 19, 19, 9:56 pm
  #438  
 
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Resort and luxury line to apply DSU now

Called to have dsu applied and was told had to be transferred to the resorts and luxury department to do it. Apparently a new thing. Spent 10 minutes on hold and hung up. Emailed PL rep but when I called back later for something else and asked about it, the second rep confirmed but handled it.
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Old May 20, 19, 6:18 am
  #439  
 
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Had this just happen at Miraval Austin. My concierge could not make the reservation. Then the Miraval reservationists sad they do not accept TSU’s. My concierge did straighten that out but all in all booking Miraval for 3 nights was a huge PITA.
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Old May 20, 19, 6:26 am
  #440  
 
Join Date: Jul 2012
Location: Madison, WI
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Originally Posted by antonius66 View Post
Called to have dsu applied and was told had to be transferred to the resorts and luxury department to do it. Apparently a new thing. Spent 10 minutes on hold and hung up. Emailed PL rep but when I called back later for something else and asked about it, the second rep confirmed but handled it.
Just curious - did you call the globalist number?
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Old May 20, 19, 7:38 am
  #441  
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Just a couple days ago my My Hyatt Concierge person apparently successfully applied a TSU to confirm a suite in a PH in Asia.
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Old May 20, 19, 7:52 am
  #442  
 
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Concierges (via email) are the best most consistent and most accurate way to do it. Plus you get a written “receipt.”
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Old May 20, 19, 8:20 am
  #443  
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IME you get a new emailed confirmation showing the upgrade, which should also appear when you look at the reservation in your WOH account.
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Old May 20, 19, 10:02 am
  #444  
 
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I did call the glob number.
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Old May 22, 19, 4:47 am
  #445  
 
Join Date: Nov 2012
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Applied 3 suite upgrade awards to cash reservations in Asia on 3 separate calls over the last 24 hours. Each one was a different experience...

First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.

Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.

Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours.

You really can't make this stuff up...

Last edited by lamont2718; May 22, 19 at 5:36 am
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Old May 22, 19, 5:06 am
  #446  
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Originally Posted by lamont2718 View Post
.........First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.

Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.

Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours..........
I actual have experienced all three types as described. My take:

Type 1 is, mostly for domestic properties, when agent can change room type in system then make rate adjustment.

Type 2 is for international properties.

Type 3 is for international properties when suite can only be confirmed by calling subject property during business hours.

I wish Hyatt has a more consistent process.
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Old May 22, 19, 9:32 am
  #447  
formerly a193991
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Originally Posted by lamont2718 View Post
Applied 3 suite upgrade awards to cash reservations in Asia on 3 separate calls over the last 24 hours. Each one was a different experience...

First reservation: Phone agent confirmed suite upgrade and issued email confirmation showing upgraded suite while still on the phone. However, the email confirmation alarmingly showed the full cash rate (standard rate) for the suite - not the originally booked base room. 1 hour after the call, I received a new email confirmation showing the upgraded suite at the original rate for the base room.

Second reservation: Phone agent confirmed suite upgrade and issued email confirmation showing original room type while still on the phone. "Preferences and Policies" section includes "SUITE UPGRADE AWARD", and the "Cancellation Policy" section includes "Additional Information: SUITE UPGRADE CONFIRMED". However, no mention of which suite type - which matters because this property has two types of standard suites. No new emails as of 24 hours later.

Third reservation: Phone agent confirmed suite upgrade, but no email confirmation during call or after. When viewed in the Hyatt app, the reservation shows the original room type with no mention of the suite upgrade anywhere. The agent assured me the upgrade was confirmed and that an "offline team" (perhaps this new resorts and luxury department?) would send me an email confirmation within 72 hours.

You really can't make this stuff up...
I have experienced another option: Requested TSU via MHC and asked for suite with 2 beds. MHC phoned with hotel and a 2nd room was attached to reservation. after multiple back and forth emails to realls confirm, that I have the standard suite with 2 beds and not just a 2nd room attached (e.g. a "hospitality suite").
Reservation is for November only, so can only then report back what I actually got.
hotel is the HR Coconut Point, and the Bay Suite.
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Old May 22, 19, 10:45 am
  #448  
 
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Booking a rate plan (some corporate rates, points rates) that doesn't have a filed rate for the suite is when the WOH reservation will forever reflect the standard room and the suite will be blocked only in the local hotel system. In these instance, you've got to stay on top of these reservations and just invent rando reasons to the email the hotel directly and always asking at the end to confirm the suite.
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Old May 22, 19, 11:03 am
  #449  
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Originally Posted by Colin View Post
Booking a rate plan (some corporate rates, points rates) that doesn't have a filed rate for the suite is when the WOH reservation will forever reflect the standard room and the suite will be blocked only in the local hotel system. In these instance, you've got to stay on top of these reservations and just invent rando reasons to the email the hotel directly and always asking at the end to confirm the suite.
this is not my experience. always use corp rate and suites never available under corp rate.
all my tsu reservations show the suite
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Old May 22, 19, 11:12 am
  #450  
 
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Glad I subscribed to this thread. I made a reservation for Munich Andaz for July some months ago... and my corporate travel system automatically searches for lower rates and like a month after my making the reservation and applying the TSU my company rebooked me at a lower rate. In rebooking me, they canceled my old reservation and created a new one... and my TSU was not transferred/reapplied.



I learned that when this thread prompted me to do a paranoia call to confirm all my future TSU applied reservations for the rest of the year, and caught that one. Luckily the suite is still available so TSU could be reapplied today.
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