Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Mar 3, 2017, 12:02 pm

#151

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,450

Quote:

Originally Posted by FlyMan

Requested Suite Upgrade (using whatever the new name of cert) yesterday which was confirmed after my initial call was transferred to an account service rep. I was told that I would get a confirmation e-mail within a few hours. I did receive an e-mail with Suite rate (not the original rate) as folks here posted.

The cert balance has not changed and still my reservation online has 'upgraded' rate (not the original rate). Called back today, and again transferred to an account service rep who said the updated e-mail 'should' be sent shortly...

The process used to be simple and quick before this new program...

DSUs were "simple and quick?" In what program???

What you describe is exactly what often happened under Gold Passport. Probably half my DSUs I had that exact experience.

Mar 3, 2017, 12:40 pm

#152

FlyMan

Join Date: Dec 2001

Location: Here and there...

Posts: 1,501

Quote:

Originally Posted by Kacee

DSUs were "simple and quick?" In what program???

What you describe is exactly what often happened under Gold Passport. Probably half my DSUs I had that exact experience.

Not my experience. My call was never transferred to someone else, confirmed right away with correct room rate, and no need to call back to follow-up, period.

Mar 3, 2017, 12:53 pm

#153

krazieman

Join Date: Jun 2008

Location: US

Programs: AA EXP 1MM, Starwood Gold, Hyatt Diamond

Posts: 1,020

Quote:

Originally Posted by FlyMan

Same problem - my PH Seoul shows the suite rate and I still have all 4 DSUs. It's been 3 days and no email.

Mar 3, 2017, 1:16 pm

#154

nineworldseries

Join Date: Feb 2013

Location: CMH, West Coast

Programs: AA Executive Platinum, oneworld emerald

Posts: 2,741

Went to @Hyatt_Concierge on Twitter to apply these as I read the horror stories about calling in, and I no longer know the right number to call anyway.

They were both P+C stays, rate stayed the same, everything seemed fine, then no emails for 2 days and no DSU's deducted from my account. Tweeted them back and told them this; got the emails, but I still have 4 Suite awards. Can I assume these 2 were just freebies and try to apply 4 more?

Mar 3, 2017, 2:03 pm

#155

JackE

Join Date: Nov 2011

Location: California

Programs: Hyatt Global, Marriot Lifetime Titanium

Posts: 2,282

I'm 0 for 2 so far.

Mar 3, 2017, 2:05 pm

#156

azepine00

FlyerTalk Evangelist

Join Date: Dec 2003

Location: LAX

Posts: 10,908

In the past dsu were not always pulled at the time of reservation - this seems to continue
I was assured that suite is confirmed wven with cert seemingly untouched.
(Btw fairmont is the only other program with confirmed certs and they also have a rather confusing confirmation process)

Mar 3, 2017, 9:35 pm

#157

EliteMiles

Join Date: Jun 2006

Posts: 86

Quote:

Originally Posted by Dsm2m2

Successfully applied my second DSU (GUS / TSU?). Maybe I am the anomaly but I have had great experiences with both so far.

1. Applied to a 5-night all points stay at PH Paris Vendome. Received email within 2 hours, DSU pulled from account, no points refunded.

2. Applied to a 4-night all points stay at the Andaz Amsterdam. DSU pulled from account, no points refund.

For what its worth, when I called in to apply the second DSU, I was told that emails were now taking up to 24-hours to show up and that it is based on when the property itself confirms? Not sure about all that but I received that email about 12 hours later.

When you log into the website, do your reservations show the correct room type, i.e. suite? I was told this was not possible on an all points reservation by three different agents.

Mar 3, 2017, 9:39 pm

#158

ceebee100

Join Date: Sep 2009

Location: Midwest USA

Programs: AA EXP, HH Diamond, Hyatt Globalist

Posts: 591

Quote:

Originally Posted by EliteMiles

When you log into the website, do your reservations show the correct room type, i.e. suite? I was told this was not possible on an all points reservation by three different agents.

As was I! Mine still shows King, but agents have stated that the suite is confirmed with the hotel. I guess we will find out when we get there.

Mar 3, 2017, 10:01 pm

#159

jasonvr

Join Date: Feb 2005

Location: So Cal

Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC

Posts: 5,561

Quote:

Originally Posted by EliteMiles

I was told that the room type field on the website and confirmation email cannot be updated when using a TSU on a full points reservation. I was able to get the agents to add a comment in the cancellation section, but to confirm the actual suite type, I had to email the hotel.

The entire process is cumbersome and lacks transparency. I was told on several calls the reservation must be adjusted by "another department," "WoH Specialists," and the best one, "India." I was also told the normal time frame is within two hours, but is currently taking up to 24 hours, and one agent told me, "up to 5 days, at most."

I hope they get this process sorted and properly train their agents. It was painful 3 day fiasco for me to book 2 reservations.

Quote:

Originally Posted by EliteMiles

When you log into the website, do your reservations show the correct room type, i.e. suite? I was told this was not possible on an all points reservation by three different agents.

Quote:

Originally Posted by ceebee100

As was I! Mine still shows King, but agents have stated that the suite is confirmed with the hotel. I guess we will find out when we get there.

I thought I had posted this earlier, but apparently failed to hit submit. When I asked my PL (Concierge) agent about the email not showing the new room type, this is the response I got:

Quote:

With the new procedures for using a suite upgrade with all points, we have to call the hotel and have them block the suite on their end and we note on the reservation whom at the hotel blocked the suite. So when you see your reservation, it looks like you are in a regular room, but be assured you are blocked into a suite.

Mar 3, 2017, 10:24 pm

#160

zombietooth

Join Date: Oct 2009

Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.

Posts: 4,998

NO JOY.

Tried to use 2 DSUs on a 10 night P+C stay at the PHT in April.
No availability.

After the call, double the points were deducted. It's been over 8 hours now and the points haven't come back.

Guess I'll call in a couple of days if my points don't come back.

Mar 4, 2017, 2:26 am

#161

RTW1

Join Date: Jul 2010

Location: Between AMS and BRU

Posts: 8,852

Quote:

Originally Posted by zombietooth

Tried to use 2 DSUs on a 10 night P+C stay at the PHT in April.
No availability.

Not really surprising is it? Peak travel time and just 4-6 weeks for your stay...

It's a shame that, at least this year, the TSU's are awarded on March 1st. And really a bit shameful that you couldn't use the old ones for stays after Feb 28th...

Mar 4, 2017, 5:38 am

#162

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,783

I've had a disastrous experience with Hyatt in Australia.

Thirty six hours ago I phoned to make changes to several reservations. The first was to apply a TSU to an existing four night stay, three P+C and one revenue. I received a revised confirmation showing the suite applied only to the revenue night and, just like others, the full suite price as the new daily rate.

Second, I had an existing four night P+C reservation. I wanted to make two nights completely an award and the remaining two nights P+C. I also wanted to apply a TSU. I received a revised confirmation showing only a two night reservation at the full award rate and no TSU applied.

Third, I wanted to add a TSU to an existing four night reservation, three P+C and one revenue, as above, I received no revised confirmation but online the reservation shows as only the revenue night in a suite and, you guessed it, the full suite rate.

Fourth, I wanted to cancel an existing three night award stay. That was done. Some things, apparently, are easy.

Fifth, at the same property as the fourth, I had a one night revenue reservation that I wanted to add two award nights. This hasn't happened. So at the moment I've only got one night. The proverbial will hit the fan if, by the time Hyatt gets around to (if ever), award nights are no longer available.

All in all, a dog's breakfast and certainly far, far more difficult then I've ever experienced with Hyatt.

Mar 4, 2017, 9:03 am

#163

zombietooth

Join Date: Oct 2009

Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.

Posts: 4,998

Quote:

Originally Posted by RTW1

^Truth, brother.

I had 4 from last year expire worthless. If I had had more lead time (with usable DSUs) for this April stay, I probably could've gotten at least one 5 night block at the PHT. As it is, they had only 2 nights available in the middle of my stay and, once I have my office set-up in the room, I would never move twice just to get a few nights in a suite.

Quote:

Originally Posted by danger

I've had a disastrous experience with Hyatt...

All in all, a dog's breakfast and certainly far, far more difficult then I've ever experienced with Hyatt.

I wouldn't feed my dog what Hyatt is serving.

Seriously though, it's an awful lot of software bugs for the launch of their new flagship program.

Last edited by zombietooth; Mar 4, 2017 at 9:11 am

Mar 4, 2017, 10:54 am

#164

cruisingmickey

Join Date: Feb 2011

Posts: 849

My TSU was never deducted from my account, but I did receive the email after I kept calling to ask where the email was. Like a previous post above, I was told since my booking is all points, my revised reservation won't show the room type with a suite. It will only show the original room booked with points. In the preferences section, it says a suite upgrade was applied. I was told that on their end and on their computer, the hotel and Hyatt sees a suite upgrade was applied. They said this is how it's going to work for points + TSU bookings. So I guess I should just hope for the best?

On a separate note, I posted earlier about wanting to apply a TSU to part of my reservation (points + the free cert) and not being allowed to because the entire TSU has to be used for all the nights on the reservation. When I called back, the agent canceled my two bookings and made a new booking with both the points + free cert and was able to apply the TSU to part of my stay. I didn't need to split my reservation into two like I was told earlier via Hyatt Concierge on Twitter and a separate agent on the phone. I guess it depends on who we get...

Last edited by cruisingmickey; Mar 4, 2017 at 11:02 am

Mar 4, 2017, 1:01 pm

#165

WeedOCSD

Join Date: Apr 2009

Location: Orange County, California, USA

Programs: AA Executive Platinum, United Platinum, Hyatt Globalist & Bonvoy Titanium

Posts: 41

I have made five phone calls and spent over three hours on hold trying to sort out my upgrades. No one seems to know what's going on. I sent an online complaint and received a follow up email asking for specific issues, which I sent back two days ago - nothing back other than two auto responses that they received my follow up email. I'm curious what Hyatt's plan is to make this right. It would have been nice for them to work out all these issues before rolling out this new program.