Signing the breakfast tab
Nov 21, 2018, 9:48 am
#91
Join Date: Sep 2010
Location: YOW-YYZ-TPE
Programs: AC75, TD AeroInfiniteP, AmexBizPLAT, SPG-G HyattGlobby
Posts: 381
So you end up giving the server a 40% tip on a breakfast? 20% by yourself and 20% by the property just because you "want to make sure"?
I'm not staying at a hotel to deal with this kind of nonsense. T&C say the tip is taken care of by the property and that's the end of it for me. Definitely not going to waste a second though on this.
I'm not staying at a hotel to deal with this kind of nonsense. T&C say the tip is taken care of by the property and that's the end of it for me. Definitely not going to waste a second though on this.
you are correct though, it is something to not get our knickers knotted up when we have far more important issues to deal with, like GLOB Room Upgrades eh?
best,
L
Nov 21, 2018, 11:10 am
#92
Join Date: Aug 2007
Posts: 1,161
I guess some official clarity on this from Hyatt would be great. I've always assumed if you leave zero on the tip line then they get zero. I always put down 20%. Occasionally a portion of that has appeared on my folio, but always quickly removed when asked. I took this to assume that the system is "programmed" at some hotels to allow something along the lines of 15%...
Nov 21, 2018, 9:36 pm
#93
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Sadly this is the experiences we encounter at the NA Hyatt properties with regards to the tipping functions. It is so much more straight forward in your part of the, BKK, world as all service charges are baked into the price of the dining experience.
you are correct though, it is something to not get our knickers knotted up when we have far more important issues to deal with, like GLOB Room Upgrades eh?
best,
L
you are correct though, it is something to not get our knickers knotted up when we have far more important issues to deal with, like GLOB Room Upgrades eh?
best,
L
Nov 21, 2018, 11:36 pm
#94
Join Date: Aug 2007
Posts: 1,161
Doing my best to take care of the hardworking staff IS a priority for me....
Nov 22, 2018, 7:11 pm
#95
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Plus, even if you don't care about the staff (I do, some don't), if you plan on having more than one meal there, it pays to not be the person they remember as the one who doesn't tip. Your waiter isn't going to know or care that you have Globalist and that the hotel might reimburse them automatically.
Nov 22, 2018, 9:41 pm
#96
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Plus, even if you don't care about the staff (I do, some don't), if you plan on having more than one meal there, it pays to not be the person they remember as the one who doesn't tip. Your waiter isn't going to know or care that you have Globalist and that the hotel might reimburse them automatically.
If the service isn't appropriate then I'm going to talk to a manager and the staff should know how their internal mechanisms work. I'd go a step further: They do exactly know how it works and whenever someone tells you "Tip isn't included in Diamond breakfast" it's a scam.
Nov 22, 2018, 9:43 pm
#97
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Nov 22, 2018, 10:05 pm
#98
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
How exactly does it "pay" ?
If the service isn't appropriate then I'm going to talk to a manager and the staff should know how their internal mechanisms work. I'd go a step further: They do exactly know how it works and whenever someone tells you "Tip isn't included in Diamond breakfast" it's a scam.
If the service isn't appropriate then I'm going to talk to a manager and the staff should know how their internal mechanisms work. I'd go a step further: They do exactly know how it works and whenever someone tells you "Tip isn't included in Diamond breakfast" it's a scam.
But since it gets comped off when you do write in the tip I don't really see why I shouldn't write it, just in case.
Nov 25, 2018, 5:12 pm
#99
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I guess some official clarity on this from Hyatt would be great. I've always assumed if you leave zero on the tip line then they get zero. I always put down 20%. Occasionally a portion of that has appeared on my folio, but always quickly removed when asked. I took this to assume that the system is "programmed" at some hotels to allow something along the lines of 15%...
Your assumption that leaving zero on the tip line means no tip is incorrect.
It's as simple as that. If you want to leave a total of 35% or 40% or more by tipping on top of Hyatt's tip, that is entirely up to you and I applaud you for doing so. But don't claim Hyatt doesn't provide clarity -- they do.
Nov 25, 2018, 5:27 pm
#100
Join Date: Aug 2007
Posts: 1,161
We HAVE official clarity. Part of the Global benefit is breakfast, where Hyatt funds both the meal and the tip.
Your assumption that leaving zero on the tip line means no tip is incorrect.
It's as simple as that. If you want to leave a total of 35% or 40% or more by tipping on top of Hyatt's tip, that is entirely up to you and I applaud you for doing so. But don't claim Hyatt doesn't provide clarity -- they do.
Your assumption that leaving zero on the tip line means no tip is incorrect.
It's as simple as that. If you want to leave a total of 35% or 40% or more by tipping on top of Hyatt's tip, that is entirely up to you and I applaud you for doing so. But don't claim Hyatt doesn't provide clarity -- they do.
Last edited by txhyattlvr; Nov 25, 2018 at 5:32 pm
Nov 25, 2018, 5:39 pm
#101
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
If you separately tip, say 20% on a Global breakfast, the hardworking staff ends up with 35-38% total. That's great if that's what you want, but what about when hardworking staff serves you dinner? Since Hyatt doesn't pay anything beyond staff wages for dinner, do you tip 35-38% instead of 20%? I have to assume you do given your stated priority.
Nov 26, 2018, 2:32 pm
#102
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
We HAVE official clarity. Part of the Global benefit is breakfast, where Hyatt funds both the meal and the tip.
Your assumption that leaving zero on the tip line means no tip is incorrect.
It's as simple as that. If you want to leave a total of 35% or 40% or more by tipping on top of Hyatt's tip, that is entirely up to you and I applaud you for doing so. But don't claim Hyatt doesn't provide clarity -- they do.
Your assumption that leaving zero on the tip line means no tip is incorrect.
It's as simple as that. If you want to leave a total of 35% or 40% or more by tipping on top of Hyatt's tip, that is entirely up to you and I applaud you for doing so. But don't claim Hyatt doesn't provide clarity -- they do.
Your assumption, that whatever the guest puts on the tip line is added to whatever WoH pays towards the tip, is also (at least in some cases) incorrect.
I have seen some places (I think Hyatt Regency DFW is one example) where a small part of the tip I specified was charged to my bill. IE: I leave a $3 tip on a "zero balance" breakfast bill and my folio gets charged 50 cents. I assume that the WoH "gratuity included" benefit was determined to be $2.50 and any amount over that amount is my responsibility. That's just my assumption, so no clarity here since you believe the server would get $5.50 total.
More common is the case where my folio is charged the full $3 I specified. This could support your assumption that the server was given my $3 on top of what WoH paid, but doesn't prove it. I'm not seeing the clarity.
Even more common is where I add $3 tip and see nothing added to my folio. IMHO, this supports my theory that since the tip amount I specified was appropriate to the value of the breakfast, my $3 amount is what the server was paid and WoH covered it. I can't see WoH paying the server their set amount plus my $3 and covering my amount also. I can't provide proof to support my theory, but it seems more plausible than yours. Definitely no clarity here.
I suspect that the actual answer would be "it varies by property'. Confusing to the customers, but common in large franchised operations. Absolutely zero clarity.
Nov 26, 2018, 2:43 pm
#103
Join Date: Aug 2007
Posts: 1,161
We have zero clarity.
Your assumption, that whatever the guest puts on the tip line is added to whatever WoH pays towards the tip, is also (at least in some cases) incorrect.
I have seen some places (I think Hyatt Regency DFW is one example) where a small part of the tip I specified was charged to my bill. IE: I leave a $3 tip on a "zero balance" breakfast bill and my folio gets charged 50 cents. I assume that the WoH "gratuity included" benefit was determined to be $2.50 and any amount over that amount is my responsibility. That's just my assumption, so no clarity here since you believe the server would get $5.50 total.
More common is the case where my folio is charged the full $3 I specified. This could support your assumption that the server was given my $3 on top of what WoH paid, but doesn't prove it. I'm not seeing the clarity.
Even more common is where I add $3 tip and see nothing added to my folio. IMHO, this supports my theory that since the tip amount I specified was appropriate to the value of the breakfast, my $3 amount is what the server was paid and WoH covered it. I can't see WoH paying the server their set amount plus my $3 and covering my amount also. I can't provide proof to support my theory, but it seems more plausible than yours. Definitely no clarity here.
I suspect that the actual answer would be "it varies by property'. Confusing to the customers, but common in large franchised operations. Absolutely zero clarity.
Your assumption, that whatever the guest puts on the tip line is added to whatever WoH pays towards the tip, is also (at least in some cases) incorrect.
I have seen some places (I think Hyatt Regency DFW is one example) where a small part of the tip I specified was charged to my bill. IE: I leave a $3 tip on a "zero balance" breakfast bill and my folio gets charged 50 cents. I assume that the WoH "gratuity included" benefit was determined to be $2.50 and any amount over that amount is my responsibility. That's just my assumption, so no clarity here since you believe the server would get $5.50 total.
More common is the case where my folio is charged the full $3 I specified. This could support your assumption that the server was given my $3 on top of what WoH paid, but doesn't prove it. I'm not seeing the clarity.
Even more common is where I add $3 tip and see nothing added to my folio. IMHO, this supports my theory that since the tip amount I specified was appropriate to the value of the breakfast, my $3 amount is what the server was paid and WoH covered it. I can't see WoH paying the server their set amount plus my $3 and covering my amount also. I can't provide proof to support my theory, but it seems more plausible than yours. Definitely no clarity here.
I suspect that the actual answer would be "it varies by property'. Confusing to the customers, but common in large franchised operations. Absolutely zero clarity.