No more suite upgrade awards for status matched diamonds?
Dec 13, 2016, 12:44 am
#1
Original Poster
Join Date: Jan 2010
Location: SFO
Programs: UA 1K, SPG Plat, Hyatt Plat
Posts: 107
No more suite upgrade awards for status matched diamonds?
Sorry if this has been discussed before, I am sure I am not the only one with this quesiton.
I was a long term SPG platinum, and earlier this year I matched to Hyatt diamond and got 4 suite awards. Enjoyed and worked hard to requalify diamond for next year. Finally I reached diamond again last month, and just now when I checked I didn't get any new suite upgrade awards.
So I called diamond line, and was told by one representive that since I got 4 earlier this year because of status match, I won't get any new ones although I qualified again.
Called again, and another representive told me that since Hyatt is changing the program next year, nobody is going to get new awards until we requalify globlist next year.
Don't feel it makes sense, but that is what those people said. Is anyone in the same situation?
thanks in advance.
I was a long term SPG platinum, and earlier this year I matched to Hyatt diamond and got 4 suite awards. Enjoyed and worked hard to requalify diamond for next year. Finally I reached diamond again last month, and just now when I checked I didn't get any new suite upgrade awards.
So I called diamond line, and was told by one representive that since I got 4 earlier this year because of status match, I won't get any new ones although I qualified again.
Called again, and another representive told me that since Hyatt is changing the program next year, nobody is going to get new awards until we requalify globlist next year.
Don't feel it makes sense, but that is what those people said. Is anyone in the same situation?
thanks in advance.
Dec 13, 2016, 1:56 am
#2
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
....I was a long term SPG platinum, and earlier this year I matched to Hyatt diamond and got 4 suite awards. Enjoyed and worked hard to requalify diamond for next year. Finally I reached diamond again last month, and just now when I checked I didn't get any new suite upgrade awards.......
Dec 16, 2016, 1:07 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,801
They really have put a lot of effort into training their staff in the details of the new program and how the transition works.
