Trying to upgrade our room to a suite using points
Feb 28, 2017, 4:11 pm
#1
Original Poster
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
Trying to upgrade our room to a suite using points
I am trying to upgrade an upcoming booking to a suite using 6,000 points per night.
I have called the diamond line and they could see the inventory is there but couldn't book it.
They suggested I wait until check in and hope we get upgraded.
I really dont want the uncertainty of that
The other issue I had is that, although I have booked a standard rate, they said that the hotel can change that rate to a higher value in order for me to use points/upgrade to a suite.
Is that correct????
It isn't a costco rate or a AAA rate that I booked...it is a standard rate!
I have called the diamond line and they could see the inventory is there but couldn't book it.
They suggested I wait until check in and hope we get upgraded.
I really dont want the uncertainty of that
The other issue I had is that, although I have booked a standard rate, they said that the hotel can change that rate to a higher value in order for me to use points/upgrade to a suite.
Is that correct????
It isn't a costco rate or a AAA rate that I booked...it is a standard rate!
Feb 28, 2017, 6:02 pm
#2
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
*When redeeming Regency Club® or Grand Club® upgrades or suite upgrades at a resort property, you must pay a minimum of the Standard Rate deluxe room (such as partial ocean view, ocean view, slope view, etc).
Fdw
Feb 28, 2017, 11:29 pm
#4
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Perhaps your luck will be better after waiting a few days. With massive program changes scheduled to roll in tonight, systems could be a bit chaotic for a few days. IIRC, changing to a new calendar year causes system havoc for 4 days. Therefore, changing to a new program is good for at least 8 days of madness.
I am trying to upgrade an upcoming booking to a suite using 6,000 points per night.
I have called the diamond line and they could see the inventory is there but couldn't book it.
They suggested I wait until check in and hope we get upgraded.
I really dont want the uncertainty of that
I have called the diamond line and they could see the inventory is there but couldn't book it.
They suggested I wait until check in and hope we get upgraded.
I really dont want the uncertainty of that
Feb 28, 2017, 11:43 pm
#5
Original Poster
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
Perhaps your luck will be better after waiting a few days. With massive program changes scheduled to roll in tonight, systems could be a bit chaotic for a few days. IIRC, changing to a new calendar year causes system havoc for 4 days. Therefore, changing to a new program is good for at least 8 days of madness.
will keep trying
Mar 1, 2017, 6:58 am
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
I am trying to upgrade an upcoming booking to a suite using 6,000 points per night.
I have called the diamond line and they could see the inventory is there but couldn't book it.
They suggested I wait until check in and hope we get upgraded.
I really dont want the uncertainty of that
The other issue I had is that, although I have booked a standard rate, they said that the hotel can change that rate to a higher value in order for me to use points/upgrade to a suite.
Is that correct????
It isn't a costco rate or a AAA rate that I booked...it is a standard rate!
I have called the diamond line and they could see the inventory is there but couldn't book it.
They suggested I wait until check in and hope we get upgraded.
I really dont want the uncertainty of that
The other issue I had is that, although I have booked a standard rate, they said that the hotel can change that rate to a higher value in order for me to use points/upgrade to a suite.
Is that correct????
It isn't a costco rate or a AAA rate that I booked...it is a standard rate!
