World of Hyatt [Pre-Launch]

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Old Nov 7, 16, 12:19 pm
  #1291  
 
Join Date: Mar 2016
Location: Pretty much this, rinse repeat, rinse again?: Bloomington, MN (MSP) -> Port Orange, FL (DAB)
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And to think, right as I was going to switch to Hyatt, well guess I'm staying with Hilton.
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Old Nov 7, 16, 1:13 pm
  #1292  
 
Join Date: May 2003
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Originally Posted by cic View Post

I will also be hosting a special Reddit Ask Me Anything (AMA) session on November 16 at 12 noon CST to personally answer your questions. An email invite will go out next week with instructions on how to participate. I look forward to connecting with you then.

Thank you for your loyalty. You are the heart of our community and the inspiration for World of Hyatt.

All my best,

Anyone received this letter? Seems they have received a lot of negative feedback.
I just got this email too, and I will try my best to juggle my schedule to attend this session with Jeff!

I called into the HGP Diamond line to use a DSU and had a pleasant talk with the agent. She told me that the 'negative reaction to WoH has been overwhelming'! Management is asking all agents to note customers ' sentiments & feedback into a special database for review, and she felt that adjustments may be made.

I'm not holding my breath, but it's encouraging to hear such statements even though it's not from someone who is a decision making position.
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Old Nov 7, 16, 1:24 pm
  #1293  
 
Join Date: Feb 2013
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I got the e-mail as well. I don't have time to attend the Reddit session but hope are sentiments are well represented during it.
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Old Nov 7, 16, 1:38 pm
  #1294  
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,218
5 brands, 1 night

Hyatt is touting the 5-brand night award as a great improvement over the Diamond amenity. Has anyone trashed this yet? If not, let me be the first.

Attaining even the first night, never mind both, is not much of a benefit. First, you get to spend it at a lower-category property. Better if the award matched one of the brands you stayed in.

Second, to earn it a lot of members who stay may have to significantly change their travel style.

Do you only stay at the Park Hyatt in Carlsbad, CA? Well, you'll need to spend some time at the nearby Hyatt Place and Hyatt House and you'll still only be about half-way there.

Can you only afford to stay at the Hyatt Place in nearby Vista? Too bad. You'll need to dig deep and stay at the Park Hyatt. And still not make it.

It would make more sense if this were a night every 5 or 10 different properties, not brands.
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Old Nov 7, 16, 1:56 pm
  #1295  
 
Join Date: Dec 2006
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Originally Posted by Miesque View Post
I got the e-mail as well. I don't have time to attend the Reddit session but hope are sentiments are well represented during it.
I got the email as well.

"You are the heart of our community and the inspiration for World of Hyatt."

My heartfelt apologies to all affected Community members for being the inspiration for WoH. I didn't mean you any harm.

Quite frankly the email is very weak. Seriously, they are touting a seamless transition as one of the five things that stand about about the world of Hyatt? As opposed to what ... deleting the Gold Passport database on March 1st and making everyone register again?!
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Old Nov 7, 16, 2:00 pm
  #1296  
 
Join Date: Dec 2006
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Originally Posted by JackE View Post
Hyatt is touting the 5-brand night award as a great improvement over the Diamond amenity. Has anyone trashed this yet? If not, let me be the first.
I don't consider that part of the WoH program. It's basically a promo. IHG has them all the time. Achieve these five things, get xyz points. The only difference is that there is no end date. For it to be part of the loyalty program itself, it would have to be "every year you stay at five different brand you get a free night".

I suspect it is thrown in there with the WoH announcement as a distraction.

Last edited by notquiteaff; Nov 7, 16 at 2:06 pm
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Old Nov 7, 16, 2:04 pm
  #1297  
 
Join Date: Oct 2009
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Originally Posted by JackE View Post
Hyatt is touting the 5-brand night award as a great improvement over the Diamond amenity. Has anyone trashed this yet? If not, let me be the first.

Attaining even the first night, never mind both, is not much of a benefit. First, you get to spend it at a lower-category property. Better if the award matched one of the brands you stayed in.

Second, to earn it a lot of members who stay may have to significantly change their travel style.

Do you only stay at the Park Hyatt in Carlsbad, CA? Well, you'll need to spend some time at the nearby Hyatt Place and Hyatt House and you'll still only be about half-way there.

Can you only afford to stay at the Hyatt Place in nearby Vista? Too bad. You'll need to dig deep and stay at the Park Hyatt. And still not make it.

It would make more sense if this were a night every 5 or 10 different properties, not brands.
This perk is laughable. I am not going to stay at a property that I don't want to stay at (or is out of the way, etc.) to get a cert. that's worth, at the most, $150-.
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Old Nov 7, 16, 2:07 pm
  #1298  
skj
 
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Originally Posted by zombietooth View Post
This perk is laughable. I am not going to stay at a property that I don't want to stay at (or is out of the way, etc.) to get a cert. that's worth, at the most, $150-.
It's the same cert that you can get with the credit card ... for $75.
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Old Nov 7, 16, 2:32 pm
  #1299  
 
Join Date: Feb 2005
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Originally Posted by sapguy View Post
I called into the HGP Diamond line to use a DSU and had a pleasant talk with the agent. She told me that the 'negative reaction to WoH has been overwhelming'! Management is asking all agents to note customers ' sentiments & feedback into a special database for review, and she felt that adjustments may be made.
Don't limit it to just the Diamond line - let the FD ppl you interact with know also. They will float that up and hope it makes a difference. I've told the GHNY FD team all the negative reaction I am hearing - some did not even know this is being implemented. They were shocked that the Dia amenity is being eliminated. Same reaction at the Hyatt TS. If they end up making any changes, I don't think they will do it next year - probably the year after next.
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Old Nov 7, 16, 2:36 pm
  #1300  
 
Join Date: Feb 2013
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Originally Posted by hotelfanatic View Post
If they end up making any changes, I don't think they will do it next year - probably the year after next.
Wow, that is incredibly wishful thinking if I've ever heard it!
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Old Nov 7, 16, 2:47 pm
  #1301  
 
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Originally Posted by nineworldseries View Post
Wow, that is incredibly wishful thinking if I've ever heard it!
Yes is wishful. Is there a problem with that or conveying your sentiments about WOH to the FD?

btw - sapguy was the one that brought up a DB set up to collect member reactions. So my wishful thinking is not out of the blue.
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Old Nov 7, 16, 2:57 pm
  #1302  
 
Join Date: Nov 2011
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Originally Posted by zombietooth View Post
This perk is laughable. I am not going to stay at a property that I don't want to stay at (or is out of the way, etc.) to get a cert. that's worth, at the most, $150-.
And you might have to do that FOUR times! If you want both certificates, then up to NINE times.
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Old Nov 7, 16, 2:59 pm
  #1303  
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The only thing that can stop these changes in their tracks is an immediate and major recession.

Vote Trump!
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Old Nov 7, 16, 3:02 pm
  #1304  
 
Join Date: Nov 2011
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Originally Posted by Miesque View Post
I got the e-mail as well. I don't have time to attend the Reddit session but hope are sentiments are well represented during it.
Especially the sentiment Jay Leno famously expressed to Hugh Grant, "What the hell were you thinking?"
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Old Nov 7, 16, 3:13 pm
  #1305  
 
Join Date: May 2003
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Originally Posted by hotelfanatic View Post
Yes is wishful. Is there a problem with that or conveying your sentiments about WOH to the FD?

btw - sapguy was the one that brought up a DB set up to collect member reactions. So my wishful thinking is not out of the blue.
There is NO such thing as wishful thinking! Unless you are Jeff Zidell's or a member of the Hyatt team making decisions, you are expressing an opinion just like other in this thread are.

Hotelfanatic's opinion of 'wishful thinking' has been ignored by me and others ^
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