World of Hyatt [Pre-Launch]

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Old Jan 30, 17, 6:59 pm
  #2821  
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA 1MM, AS MVP, Bonvoyed Gold, Honors Dia, IHG Plat, ...
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Originally Posted by ZBigFam View Post
I actually remember the survey and I answered that I wanted dsus on awards and elite status on extreme credit card spend...They never asked about changing the requirements.
So we'll hold you responsible.
notquiteaff is offline  
Old Feb 1, 17, 3:34 pm
  #2822  
 
Join Date: Feb 2005
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Originally Posted by JackE View Post
I think they are very much aware of it. The proof is that there is free parking on point-stays but not paid stays. Another example is extending DSUs to non-paid stays.
I did not see in the WOH website stating DSUs are now eligible for award stays. Can someone confirm this?
hotelfanatic is offline  
Old Feb 1, 17, 4:05 pm
  #2823  
 
Join Date: Dec 2011
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Originally Posted by hotelfanatic View Post
I did not see in the WOH website stating DSUs are now eligible for award stays. Can someone confirm this?
2. Redeeming Complimentary Suite Upgrade Awards. Complimentary Suite Upgrade Awards are valid for one (1) year from the date of issuance and must be redeemed for reservations with a checkout date before the expiration of the Complimentary Suite Upgrade Award. Complimentary Suite Upgrade Awards can be tracked through the “My Awards” section. A Member must redeem a Complimentary Suite Upgrade Award when making the underlying reservation. Complimentary Suite Upgrade Awards are redeemable only at participating Hyatt hotels and resorts that offer suite accommodations (subject to the exclusions set forth below). For purposes of this award, a suite provides for one-bedroom accommodations. Complimentary Suite Upgrade Awards are only valid for standard suites, defined as each participating hotel’s or resort’s introductory suite category, and are subject to availability. There are a limited number of standard suites available at each hotel and resort. Complimentary Suite Upgrade Awards cannot be redeemed for premium suites (i.e., any Specialty, Premier, Presidential or Diplomatic Suites or similar suite categories), as designated by the applicable hotel or resort. Complimentary Suite Upgrade Awards are valid on nights for which the Member has paid an Eligible Rate or has redeemed points for a standard-room Free Night Award, a Club Free Night Award, or a Points + Cash Award, and must be valid for the entire length of the reservation, up to a maximum of seven (7) consecutive nights. Not valid in connection with any Free Night Award other than those identified above, including, without limitation, Hyatt Credit Card premium and anniversary Free Night Awards, 5-brand Free Night Awards, Category 1-7 Free Night Awards (defined below), or any other promotional Free Night Award. Complimentary Suite Upgrade Awards are not redeemable in connection with hotels or resorts that have not yet opened when the Member makes his/her reservation, even if reservations for such hotel or resort are otherwise being accepted. Complimentary Suite Upgrade Awards are not valid at any of the Suite Award Ineligible Properties or Hyatt Residence Club.
CrashDavis is offline  
Old Feb 1, 17, 6:42 pm
  #2824  
 
Join Date: Aug 2005
Location: DFW
Posts: 1,157
Originally Posted by notquiteaff View Post
Now that we are near the end of January, I wonder (after all the discussion about it here) how many actually going for this approach.

I will finish my 25 this weekend but waiting on 3 MGM stays to post.
AFAM-DFW is offline  
Old Feb 1, 17, 7:04 pm
  #2825  
 
Join Date: Jul 2006
Location: York, PA
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Posts: 1,708
So an interesting experience, sorry if covered elsewhere.

I am Diamond or whatever the new tier is. I will not make it for 2018. Not traveling for work any longer. In somewhat of a burn mode, have 500k.
Going to HR SAV over St. Pats. I went to use a DSU and was denied, but not because of capacity. I do not have my 2017 benefits yet. I was perplexed. I was told though earned, I had not received them yet so I cant use them and have to call back 3/1.

When I grumbled, I was told I need to be appreciative. They were originally going to be dropping DSU from the benefits, but apparently people complained so they added them back.

Accurate or is she on crack?
etsmyers is offline  
Old Feb 1, 17, 11:30 pm
  #2826  
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Join Date: Jun 2001
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Originally Posted by etsmyers View Post
So an interesting experience, sorry if covered elsewhere.

I am Diamond or whatever the new tier is. I will not make it for 2018. Not traveling for work any longer. In somewhat of a burn mode, have 500k.
Going to HR SAV over St. Pats. I went to use a DSU and was denied, but not because of capacity. I do not have my 2017 benefits yet. I was perplexed. I was told though earned, I had not received them yet so I cant use them and have to call back 3/1.

When I grumbled, I was told I need to be appreciative. They were originally going to be dropping DSU from the benefits, but apparently people complained so they added them back.

Accurate or is she on crack?
Not sure I read your question properly but you can not use DSU in March until the March 2017 - Feb 2018 DSU are deposited in your account March 1st.

Second, DSU are only rarely useful as its based on availability. My bet would be that the hotel you want in March won[t even have a standard suite available. Not that I don't appreciate it when the stars align and I get a wonderful suite for the price of a basic room, just doesn't happen often for me (still have 3 DSU left for this year)
smilee is offline  
Old Feb 2, 17, 3:28 am
  #2827  
 
Join Date: Jul 2013
Posts: 236
Originally Posted by etsmyers View Post
So an interesting experience, sorry if covered elsewhere.

I am Diamond or whatever the new tier is. I will not make it for 2018. Not traveling for work any longer. In somewhat of a burn mode, have 500k.
Going to HR SAV over St. Pats. I went to use a DSU and was denied, but not because of capacity. I do not have my 2017 benefits yet. I was perplexed. I was told though earned, I had not received them yet so I cant use them and have to call back 3/1.

When I grumbled, I was told I need to be appreciative. They were originally going to be dropping DSU from the benefits, but apparently people complained so they added them back.

Accurate or is she on crack?
Given your situation one possible workaround is to book the suite using points and then change that booking on March 1 to use one of your new DSUs.
BobR is offline  
Old Feb 2, 17, 4:46 am
  #2828  
 
Join Date: Feb 2000
Location: New York, NY, USA
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Posts: 4,373
The problem with using DSUs in March is not new, but the attitude of the phone rep is not something I've heard before and it is not appealing.
rfrost is offline  
Old Feb 2, 17, 4:49 am
  #2829  
 
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
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Originally Posted by rfrost View Post
The problem with using DSUs in March is not new, but the attitude of the phone rep is not something I've heard before and it is not appealing.
Well, since he doesn't have a personal concierge, he isn't worth Hyatt's time. (it's a joke folks - nothing personal intended)
iflyjetz is offline  
Old Feb 2, 17, 8:34 am
  #2830  
 
Join Date: Jan 2011
Location: Pacific NW
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Originally Posted by iflyjetz View Post
Well, since he doesn't have a personal concierge, he isn't worth Hyatt's time. (it's a joke folks - nothing personal intended)
you have been in rare form these days !
edgewood49 is offline  
Old Feb 2, 17, 1:13 pm
  #2831  
 
Join Date: Jul 2006
Location: York, PA
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Originally Posted by iflyjetz View Post
Well, since he doesn't have a personal concierge, he isn't worth Hyatt's time. (it's a joke folks - nothing personal intended)
I do, but she works at SPG,
etsmyers is offline  
Old Feb 2, 17, 4:28 pm
  #2832  
 
Join Date: Jul 2006
Location: York, PA
Programs: MRSPG LT Tit, HH Diamond, Hertz Pres.
Posts: 1,708
Originally Posted by smilee View Post
Not sure I read your question properly but you can not use DSU in March until the March 2017 - Feb 2018 DSU are deposited in your account March 1st.

Second, DSU are only rarely useful as its based on availability. My bet would be that the hotel you want in March won[t even have a standard suite available. Not that I don't appreciate it when the stars align and I get a wonderful suite for the price of a basic room, just doesn't happen often for me (still have 3 DSU left for this year)
and thus is the problem. We used to be able to use them in the future for stays 18 months out. They changed that, I get it. The fact is we have EARNED these, and they can tell in the system we have earned them.
etsmyers is offline  
Old Feb 6, 17, 10:32 pm
  #2833  
 
Join Date: Aug 2009
Location: IAH
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Originally Posted by etsmyers View Post
and thus is the problem. We used to be able to use them in the future for stays 18 months out. They changed that, I get it. The fact is we have EARNED these, and they can tell in the system we have earned them.
I totally agree. In WoH world, they DSUs will appear immediately upon requalification for Globalist but the problem is that expiration date will be 12 months from requalification and not current membership year + 12 months (like it works for status). Seems really unfriendly.
Rusdude is offline  
Old Feb 7, 17, 4:57 pm
  #2834  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
Posts: 5,357
WOH March 1st My Concierge

I just got an email from "My Concierge" thanking me for taking part in the beta program. Going forward he wrote I will be eligible for this coming year and will need to re qualify going forward to keep access to the My Hyatt Concierge.

So that is the first email regarding March 1st. In the meantime I have been getting some pretty decent upgrades since the first of the year. And a few comments from front desk managers about the changes
edgewood49 is offline  
Old Feb 7, 17, 6:05 pm
  #2835  
 
Join Date: Jul 1999
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Originally Posted by etsmyers View Post
and thus is the problem. We used to be able to use them in the future for stays 18 months out. They changed that, I get it. The fact is we have EARNED these, and they can tell in the system we have earned them.
Just ran into this for a March stay I want to use a DSU on. I have expiring 2016 DSU's which in the past I could have used in this situation. Now I can't. Lame.
SNA_Flyer is offline  

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