How to book multiple rooms together on the website?
Sep 16, 2016, 8:14 am
#1
Original Poster
Join Date: Aug 2016
Posts: 78
How to book multiple rooms together on the website?
Hi! I'm trying to book two separate king rooms for us three. On hyatt.com, I selected 2 rooms, 3 persons. However, instead of return king room, it returns a double room with 2 beds sleep four. That's not what I want, I want two separate rooms. Can I do it on the website or I have to call?
Thank you.
Thank you.
Sep 16, 2016, 9:13 am
#2
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,565
that should work, I regularly do so (but not in the last month or so, or since the new site launched). maybe another glitch...
update: just tried it out. and it worked fine.
update: just tried it out. and it worked fine.
Sep 16, 2016, 10:06 am
#3
Original Poster
Join Date: Aug 2016
Posts: 78
Thanks for reply. It still doesn't work for me.
I'm trying with Grand Hyatt Seattle. When I do 2 rooms, 3 adults on 10/21-22, I saw only double room and it seems only charge me for one room also.
Can I book one king room first and book another one at the same hotel same date again?
Thank you.
I'm trying with Grand Hyatt Seattle. When I do 2 rooms, 3 adults on 10/21-22, I saw only double room and it seems only charge me for one room also.
Can I book one king room first and book another one at the same hotel same date again?
Thank you.
Sep 16, 2016, 12:14 pm
#4
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,565
I see what you mean. Do 2 rooms and 2 adults, then it works.
I think if you put 3 adults, then it assumes 3 guests in each room. And then the King Room will not show up, as the max occupancy is 2 guests. It's 4 in the double room, that's why it shows up.
I think if you put 3 adults, then it assumes 3 guests in each room. And then the King Room will not show up, as the max occupancy is 2 guests. It's 4 in the double room, that's why it shows up.
Sep 16, 2016, 1:41 pm
#5
Original Poster
Join Date: Aug 2016
Posts: 78
Hi 59Impala, it doesn't work for 2 rooms 2 persons either. Yes, it shows king room, but if you pay attention you can see it charges for only 1 room. I don't think they will be kind enough to give me two rooms when they charged just for one.
Actually, on the website, the room selection has only 1 and 2. It's impossible to select 3 and above at all.
Actually, on the website, the room selection has only 1 and 2. It's impossible to select 3 and above at all.
Sep 16, 2016, 1:54 pm
#6
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,565
Hi Java Titan - really unsure what the issue is. i can book 2 rooms with 2 guests each and it confirms it, both on the website, and the subsequent e-mail.
I see that maximum of 2 rooms can be booked here, that may be a limitation of the hotel, unsure about this.
See pics re the confirmations - maybe you have a browser issue? I'm using Chrome.
Good luck - else check with CS or the GP Concierge here on FT
I see that maximum of 2 rooms can be booked here, that may be a limitation of the hotel, unsure about this.
See pics re the confirmations - maybe you have a browser issue? I'm using Chrome.
Good luck - else check with CS or the GP Concierge here on FT