Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread
Jul 3, 2016, 11:18 am
#46
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
While the new site looks good, functionality is lacking. I can see all my info, but when I attempt to make a new reservation the page freezes and no rates appear. I then have to go back to the old website to create a new reservation.
Jul 4, 2016, 7:31 am
#49
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 808
I don't know if this is the website problem or the system problem, the P&C bookings that I have cancelled still showing points being deducted.
Jul 4, 2016, 7:41 am
#50
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
Your problem is not related to the website. This "new" website is just lipstick on a pig. I like Hyatt, but their technology is deplorable. I have a real hard time believing that the "new" website is anything more than just new window dressing. Nothing's changed behind the facade to fix the real problems.
Jul 4, 2016, 3:13 pm
#51
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I have not been able to see my reservations and search hotels and rates on the new website since it launched. Relying on the fragile mobile app is not very comforting.
Jul 4, 2016, 4:46 pm
#52
Join Date: Jan 2011
Location: Lafayette, LA
Programs: AA EXP 2MM, BA Gold, UA Gold MM, DL SM MM, Hyatt Glob, HH Diam, Marriott Ti/LT Plat, IHG Plat
Posts: 274
I have about ten future reservations, including four in the next month. But the new website says I have no upcoming stays, and it tells me that if I disagree with that assessment I should search for these reservations and put in my Gold Passport number. I called the Diamond line and the agent could see my reservations and that my GP number was in all of them, but he had no idea how to make them visible on the website. Then I tried using the "Find Reservations" button to search for some of my reservations, hoping that once the site had found them it would stop saying they don't exist, but this did not work. I agree that the new site looks better than the old one -- unlike UAL, AA, Trip Advisor, and others whose new sites not only act unfriendly but also look it -- but I hope they'll fix this problem, as well as all the others mentioned in this thread, very soon.
Jul 4, 2016, 5:35 pm
#53
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
I have about ten future reservations, including four in the next month. But the new website says I have no upcoming stays, and it tells me that if I disagree with that assessment I should search for these reservations and put in my Gold Passport number. I called the Diamond line and the agent could see my reservations and that my GP number was in all of them, but he had no idea how to make them visible on the website. Then I tried using the "Find Reservations" button to search for some of my reservations, hoping that once the site had found them it would stop saying they don't exist, but this did not work. I agree that the new site looks better than the old one -- unlike UAL, AA, Trip Advisor, and others whose new sites not only act unfriendly but also look it -- but I hope they'll fix this problem, as well as all the others mentioned in this thread, very soon.
i was hoping this would right itself but doesn't seem to be happening anytime soon.
So annoying!!
Jul 5, 2016, 5:58 am
#55
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,568
I like the design of the new website. But not all process have been thought out thoroughly.
When I am in the list of my reservations and cancel a reservation, the site defaults back to the main screen, instead of back to the list of reservations.... annoying...
When I am in the list of my reservations and cancel a reservation, the site defaults back to the main screen, instead of back to the list of reservations.... annoying...
Jul 5, 2016, 7:46 am
#56
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
Not only do I not see my reservations on the web, my mobile app gives some kind of error so I can't see them there either.
Luckily I keep emails to know my confirmation numbers, but this is really poor from Hyatt IT (although not unexpected)
Luckily I keep emails to know my confirmation numbers, but this is really poor from Hyatt IT (although not unexpected)
Jul 5, 2016, 1:03 pm
#58
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
Just got this reply about missing reservations.
Thank you for your response. We have determine what is causing the missing upcoming stays issue. The issue will be corrected this week.
As you have discovered, the hyatt.com mobile site or app will assist in the interim.
I apologize for any inconvenience.
Thank you for your response. We have determine what is causing the missing upcoming stays issue. The issue will be corrected this week.
As you have discovered, the hyatt.com mobile site or app will assist in the interim.
I apologize for any inconvenience.
Jul 6, 2016, 12:59 pm
#60
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,568