Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread
Jun 30, 2016, 12:57 pm
#16
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Jun 30, 2016, 1:42 pm
#17
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Issue:
None of the show receipts work anymore. They all take you to the form to email GP for a copy of the bill vs. bringing up the folio... even for stays I've pulled bills in the last two days from.
*sigh* expense report fail *sigh*
None of the show receipts work anymore. They all take you to the form to email GP for a copy of the bill vs. bringing up the folio... even for stays I've pulled bills in the last two days from.
*sigh* expense report fail *sigh*
Jun 30, 2016, 3:39 pm
#18
Join Date: Apr 2004
Posts: 1,614
This essentially matches my experience of earlier today. I then began to wonder if some FT'er, who got the same message about LT status, took a screen shot, and will now come onto this board to proclaim that he/she will demand that Hyatt honor its comment, about being very close to being awarded LT status.
Jun 30, 2016, 4:04 pm
#20
Join Date: Nov 2000
Location: Minnetonka, MN, USA
Programs: DL Diamond 2MM, AA ExPlt
Posts: 936
Jun 30, 2016, 4:23 pm
#21
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,161
Jun 30, 2016, 4:32 pm
#22
Join Date: May 2010
Programs: Hyatt Glob, Marriott Plat
Posts: 145
The 4 suite upgrade certs still show all redeemed - even though 2 of our earlier reservations had already been cancelled.
Had major problems with cancelling C&P bookings online - points not crediting back into account, had to call GP to get it adjusted manually.
The status towards “lifetime diamond” that was showing yesterday has now been corrected to “diamond” - can’t understand how they can screw up like that?!
Do they not do testing prior to rolling out new systems?????
PS: still have not yet received the diamond card and UA pass as of today - July 1st. This year must be a record year for me in terms of frustrations with Hyatt Gold Passport.....
Had major problems with cancelling C&P bookings online - points not crediting back into account, had to call GP to get it adjusted manually.
The status towards “lifetime diamond” that was showing yesterday has now been corrected to “diamond” - can’t understand how they can screw up like that?!
Do they not do testing prior to rolling out new systems?????
PS: still have not yet received the diamond card and UA pass as of today - July 1st. This year must be a record year for me in terms of frustrations with Hyatt Gold Passport.....
Jun 30, 2016, 5:22 pm
#23
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Can't log into the new website. Says account name and password is incorrect.
Can log in via mobile app with same account and password just fine.
Can log in via mobile app with same account and password just fine.
Jun 30, 2016, 6:25 pm
#24
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,394
and the pull down menu for select a country for requesting a receipt only has 4 or 5 countries listed. Not helpful for those trying to do expenses on last day of the month...
Jun 30, 2016, 8:31 pm
#25
Join Date: May 2009
Location: Democratic People's Republic of Victoria
Programs: First Time Flyer
Posts: 833
I found it a bit clunky getting my account history today.
Thankfully my most recent stay has already posted, along with the final batch of "Stay More Play More" points.
Thankfully my most recent stay has already posted, along with the final batch of "Stay More Play More" points.
Jun 30, 2016, 9:28 pm
#26
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
The login box froze on me, but ultimately it released and let me log on.
Looks nice
Looks nice
Jul 1, 2016, 1:21 am
#29
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,566
One of my reservations shows the cancellation policy "Non Refundable/Full Prepayment/No Changes". This is not correct, as I never book non-refundable rates. My corporate rate is normally the same rate as a non-refundable one, but is refundable.
another bug?
I see the hotel is totally full now..
another bug?
I see the hotel is totally full now..
Jul 1, 2016, 1:50 am
#30
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,305
On the plus side, the details for upcoming and past stays are much better.
-David