Tornado Warning - Hyatt call center
Apr 27, 2016, 2:42 pm
#1
Original Poster
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Tornado Warning - Hyatt call center
Was on the phone with Hyatt GP customer service, when I was placed on hold.
Shortly afterwards, the nice lady on the line apologized and said they had a tornado warning and were evacuating the building. I quickly told her to hang up and get out of there to safety - points are not worth someone's life!
I wonder where the call center is located, perhaps near tornado alley? Anyone care to guess...
-AD
Shortly afterwards, the nice lady on the line apologized and said they had a tornado warning and were evacuating the building. I quickly told her to hang up and get out of there to safety - points are not worth someone's life!
I wonder where the call center is located, perhaps near tornado alley? Anyone care to guess...
-AD
Apr 27, 2016, 2:47 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,734
Was on the phone with Hyatt GP customer service, when I was placed on hold.
Shortly afterwards, the nice lady on the line apologized and said they had a tornado warning and were evacuating the building. I quickly told her to hang up and get out of there to safety - points are not worth someone's life!
I wonder where the call center is located, perhaps near tornado alley? Anyone care to guess...
-AD
Shortly afterwards, the nice lady on the line apologized and said they had a tornado warning and were evacuating the building. I quickly told her to hang up and get out of there to safety - points are not worth someone's life!
I wonder where the call center is located, perhaps near tornado alley? Anyone care to guess...
-AD
Apr 28, 2016, 8:25 pm
#4
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
I guess one class took that lesson to heart because the fire alarm started going off and none of those agents got up to leave. My co-trainer and I had to assure them it was okay to tell the caller they had to hang up and evacuate. It was amusing (and a false alarm).
May 5, 2016, 9:18 pm
#5
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