Andaz Mayakoba Resort Riveria Maya REVIEW - MASTER THREAD
Oct 19, 2018, 7:45 pm
#257
Join Date: Sep 2016
Programs: WOH - Globalist, HHonors - Gold, Marriott - Gold
Posts: 244
Just tried to call and apply suite upgrade to my existing points reservation, was told this is one of 6 or so properties in the Hyatt system that do not accept suite upgrades for points reservations, one must redeem additional points for suite. Since we don't spend much time in the room, didn't spend the extra points for a suite. (Globalist)
Oct 20, 2018, 2:16 pm
#258
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Nov 5, 2018, 2:38 pm
#260
Join Date: Jun 2015
Programs: Hyatt Globalist, Delta GM, Marriott Platinum Premier
Posts: 161
Can anyone comment on the service charge that is added at restaurants? For those who have stayed here recently (we are returning soon) what did you do at the end of each meal in terms of tip?
Nov 5, 2018, 7:29 pm
#261
Join Date: Jul 2011
Location: North America
Posts: 2,265
If the waiter was extraordinary, we gave him some cash as an extra tip. Otherwise, as is the case anywhere else, "service charge" is the pre-included tip shared among the restaurant staff.
Mar 4, 2019, 9:49 pm
#263
Join Date: Nov 2012
Programs: HHonors Gold, Marriott Silver
Posts: 73
Also, any updates on the seaweed situation??? Any recent feedback? We are checking in March 6. Thanks!
Mar 6, 2019, 10:02 pm
#264
Join Date: May 2010
Location: Vancouver, BC
Posts: 183
I just came back from a 5 day stay and the Seaweed problem is there. But they do a great job of continuously cleaning it. It varies depending upon when you go to the beach.
attaching some pictures for reference
Somewhat cleaner day
Morning time, waiting to be picked up
I didnt try the dining option so cant comment on it.
attaching some pictures for reference
Somewhat cleaner day
Morning time, waiting to be picked up
I didnt try the dining option so cant comment on it.
Mar 24, 2019, 6:01 am
#265
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
I have a reservation for the Andaz in April. First impressions matter and I was horrified.
I had a suite booked using TSU. Only lagoon side available. Spoke to the hotel and asked to consider moving me to a beach area suite if a cancellation came up.
They wrote back and said they could offer me an ocean view suite at an additional (YES ADDITIONAL) 850 USD plus 19 tax ��������. Despite my current room rate at 400 usd. They were selling it online for 900 so trying to rip me off which really irritated me. With the upgrade price they were offering me the room for 1200 plus the 19% tax on the upgrade cost. Nothing worse. Just as irritating they said they would be very generous and waiver resort fees as a part of the very generous offer despite being a globalist so get it anyway.
I really do hope this is not a sign of things to come.
I had a suite booked using TSU. Only lagoon side available. Spoke to the hotel and asked to consider moving me to a beach area suite if a cancellation came up.
They wrote back and said they could offer me an ocean view suite at an additional (YES ADDITIONAL) 850 USD plus 19 tax ��������. Despite my current room rate at 400 usd. They were selling it online for 900 so trying to rip me off which really irritated me. With the upgrade price they were offering me the room for 1200 plus the 19% tax on the upgrade cost. Nothing worse. Just as irritating they said they would be very generous and waiver resort fees as a part of the very generous offer despite being a globalist so get it anyway.
I really do hope this is not a sign of things to come.
Mar 24, 2019, 6:17 am
#266
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
I wonder whether they quoted you the upgrade cost for the entire stay. If not, I would complain to management and request an explanation.
I have a reservation for the Andaz in April. First impressions matter and I was horrified.
I had a suite booked using TSU. Only lagoon side available. Spoke to the hotel and asked to consider moving me to a beach area suite if a cancellation came up.
They wrote back and said they could offer me an ocean view suite at an additional (YES ADDITIONAL) 850 USD plus 19 tax ��������. Despite my current room rate at 400 usd. They were selling it online for 900 so trying to rip me off which really irritated me. With the upgrade price they were offering me the room for 1200 plus the 19% tax on the upgrade cost. Nothing worse. Just as irritating they said they would be very generous and waiver resort fees as a part of the very generous offer despite being a globalist so get it anyway.
I really do hope this is not a sign of things to come.
I had a suite booked using TSU. Only lagoon side available. Spoke to the hotel and asked to consider moving me to a beach area suite if a cancellation came up.
They wrote back and said they could offer me an ocean view suite at an additional (YES ADDITIONAL) 850 USD plus 19 tax ��������. Despite my current room rate at 400 usd. They were selling it online for 900 so trying to rip me off which really irritated me. With the upgrade price they were offering me the room for 1200 plus the 19% tax on the upgrade cost. Nothing worse. Just as irritating they said they would be very generous and waiver resort fees as a part of the very generous offer despite being a globalist so get it anyway.
I really do hope this is not a sign of things to come.
Mar 24, 2019, 7:29 am
#267
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
Nope Per night.
I have written a note to the hotel and Hyatt direct.
Has anyone been recently. starting to worry about the beach and seaweed. Hearing loads of nasty things.
I have written a note to the hotel and Hyatt direct.
Has anyone been recently. starting to worry about the beach and seaweed. Hearing loads of nasty things.
Mar 24, 2019, 9:01 am
#268
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
I have a reservation for the Andaz in April. First impressions matter and I was horrified.
I had a suite booked using TSU. Only lagoon side available. Spoke to the hotel and asked to consider moving me to a beach area suite if a cancellation came up.
They wrote back and said they could offer me an ocean view suite at an additional (YES ADDITIONAL) 850 USD plus 19 tax ��������. Despite my current room rate at 400 usd. They were selling it online for 900 so trying to rip me off which really irritated me. With the upgrade price they were offering me the room for 1200 plus the 19% tax on the upgrade cost. Nothing worse. Just as irritating they said they would be very generous and waiver resort fees as a part of the very generous offer despite being a globalist so get it anyway.
I really do hope this is not a sign of things to come.
I had a suite booked using TSU. Only lagoon side available. Spoke to the hotel and asked to consider moving me to a beach area suite if a cancellation came up.
They wrote back and said they could offer me an ocean view suite at an additional (YES ADDITIONAL) 850 USD plus 19 tax ��������. Despite my current room rate at 400 usd. They were selling it online for 900 so trying to rip me off which really irritated me. With the upgrade price they were offering me the room for 1200 plus the 19% tax on the upgrade cost. Nothing worse. Just as irritating they said they would be very generous and waiver resort fees as a part of the very generous offer despite being a globalist so get it anyway.
I really do hope this is not a sign of things to come.
Mar 24, 2019, 9:22 am
#269
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
Keep us posted on the seaweed and how your stay is.
I have a stay there in four months, and the seaweed situation could change completely by then but curious how the overall stay goes.
Mar 24, 2019, 11:55 am
#270
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
as mentioned above. Of course the resort can charge for a premium suite. My point was they wanted to charge me more than what it would cost. That is wrong. Read the post.