CodeAdam10

It's actually the nightly rate plus 35% after VAT, variable resort fee, occupancy and environment taxes. So $800/night becomes nearly $1,100.

I loved Andaz Mayakoba and appreciate their grandeur offerings, however, if I'm paying $800/night plus a mandatory $120/night [15%] resort fee ... every single thing better be immaculate and perfect above and beyond reasonable expectations. This is a major point management will need to recognize and work on, if they want the spenders (not the points spenders) to not only come, but keep coming back.

Kacee

TGGDEL

Agreed, I just spent 5 days there and while I enjoyed it very much I wouldn't say it qualified as $1000/night service, which is what the rate would have been had we not lucked out on points.

invalyd

The average rate for this property seems to run around $300-$500. Just because the rack rates for the dates you were staying there happened to be $1k doesn't mean they qualify themselves as a $1k/night hotel or one should expect they provide that level service.

There's plenty low level Hyatt Regency's that go for $1000+ when they are near full occupancy, yet I wouldn't be so naive as to expect 5* service from them.

factory81

How convenient is it to go from the Andaz Mayakoba to Cozumel for a day trip, or to Tulum?

Would you rather stay at the Intercontinental on Cozumel or the GH PDC or the Andaz Mayakoba?

Sounds like for snorkeling and natural beach beauty - Cozumel is supposed to be good?
Sounds like for convenience/nightlife/people watching/shopping/strolling - with less natural beach beauty, and everything being a little more crammed in - Playa Del Carmen fits the bill
Sounds like the Andaz isn't in either Cozumel or PDC, but north PDC. i wonder if I will find myself discouraged by the long distances to get to PDC/Cozumel/Tulum from the Andaz? But on the other hand, I also wonder if the pool at the Playa Del Carmen is way undersized.

My initial thought; spend 3 nights at the Andaz or PDC, and then spend 2 nights at the Intercontinental Cozumel. But I am not sure what will be the best combo...

Any thoughts?

Kacee

A warning to all, this company is NOT reliable for return pick-ups. They no-showed on me. They told the doorman that I should just bring my taxi receipt to the booth at the airport and I'd be issued a refund. The booth at the airport (departures) was not staffed. I've followed up by email, and while they acknowledge they failed to provide RT transport, they will only offer a partial refund (i.e., only a portion of the half-RT price).

Looking at TripAdvisor (wish I'd done that first), it seems this is very very common, and that their selling of "round-trip" transfers is borderline fraudulent.

Note they also promised me an Audi in order to close the deal at purchase. That was a lie. VW.

invalyd

Any suggestions on alternatives? I have heard Uber can be used going to the resort but not vice versa.

59Impala

Colin

Andaz standard suite then GH standard suite then GH standard room then Andaz standard room

Kacee

I absolutely loved the Andaz suite.

jameswes

I've used USA Transfers multiple times (once from Andaz) and they were always prompt and reliable.

Kacee

Uber is banned, the taxi mafia drove them out.

From the resort, you can have them call you a taxi. They have regular drivers they use who charge reasonable fixed fares (this is true to PDC as well). I paid 750 MXN for a ride to CUN with an excellent driver in a clean, well maintained Jetta. I'm sure they can also arrange airport pick-up and/or a more upscale ride, too.

The difficult taxi ride is PDC back to the resort. The taxi drivers will charge outrageous fares for that, i.e., 250 from Andaz, 400 back. This was a shock coming from Mexico City, where you can cross the city in an Uber Black luxury SUV for 150 MXN.

invalyd

Thanks, do you typically book in advance?

59Impala

invalyd

I received an email saying that I have been confirmed into a Beach suite overlooking the Lagoon. I'm not entirely sure what this means. Can someone who's stayed clarify if this is a good suite? If not, should I request to switch to a Lagoon suite?