What is a Citi Prestige Card ?

Had a great stay here last week. Paradise.

To my knowledge - it can no longer be combined. However this particular Andaz and some of the others typically often offer a 4th night free promo through Prive or Virtuoso (however that promotion is currently not available as of right now at Mayakoba - but they have several other Prive promos that are ongoing).

Where is CityGuy1 when you need him? He's Mr. Prive johnny on the spot

I confirmed this afternoon that Citi has changed it's policy and is no longer allowing 4th night free bookings to be combined with Hyatt Prive - existing reservations before the change are being honored.

Sorry for my delay in responding - how uncharacteristic!! I can confirm that Citi no longer combine their 4th-night free deal with the Privé amenities. However, the hotel is currently offering a promotion that's 50% off the current rate (50% is better than 25% which is what 4th night free would be on a 4-night stay). It includes the Privé perks (US$120 property credit, room upgrade confirmed, daily breakfast for 2, welcome amenity etc) plus:

• Welcome beverage upon check-in

• 25% discount on food & beverages

• Complimentary in-room mini bar, excluding alcoholic beverages

• 25% discount in our Mayan oasis, Naum Wellness & Spa

• Professional photo shoot at the resort (which includes 4 photos)

• Local farewell gift

Must book by August 31, 2018 for stays between June 29, 2018 - October 31, 2018

The hotel is also offering a special promotion for booking a Studio category room or above:

Enjoy an additional $100 property credit when booking a Studio-category room or above at the Andaz Mayakoba Resort Riviera Maya. This offer requires a minimum stay of 3 nights and may be combined with any other Hyatt Privé offer at Andaz Mayakoba.

Must book by December 31, 2018 for stays between July 26, 2018 - December 31, 2018

Let me know (here or PM) if you have any other questions! Thanks.

Nice review about the Sunday brunch at Casa Amate and the spa at the Andaz Mayakoba

Olle Ceviche has been closed, thus making Olle Taco the solo restaurant at the beach pool. Ceviche is being used almost like an overflow of sorts if you want to eat outside. So, if you eat at the pool during the day, well, expect to see much of the same at dinner at Olle Taco.

Casa Amate bar, albeit tiny, is excellent. The ‘house’ itself is very well decorated. The lighting and overall acoustics need a second look. Dinner? Nothing inspiring, food was ok, and unlikely to return on a future stay.

Just tried to call and apply suite upgrade to my existing points reservation, was told this is one of 6 or so properties in the Hyatt system that do not accept suite upgrades for points reservations, one must redeem additional points for suite. Since we don't spend much time in the room, didn't spend the extra points for a suite. (Globalist)

Agree. I used TSU on points in January. It was probably my best Hyatt redemption ever.

The suites here are fantastic, one of the nicest rooms I've ever had. I would definitely pay up for one.

I think that varies based on time of year. I was there early January and there was none.

all-inclusive option
 

Has anyone tried the all-inclusive option? Rate rules say that meals must be ordered from the "Open Kitchen Menu." I'm guessing that means a limited menu (no lobster?), but it's not clear.

For what it's worth, I was just able to apply a TSU to a Points+Cash booking next year via the Twitter concierge without any issues, confirming into a Beach Area Suite.

That's a score. The TSU suite is the Lagoon view.

Can anyone comment on the service charge that is added at restaurants? For those who have stayed here recently (we are returning soon) what did you do at the end of each meal in terms of tip?

If the waiter was extraordinary, we gave him some cash as an extra tip. Otherwise, as is the case anywhere else, "service charge" is the pre-included tip shared among the restaurant staff.

I’m here now. A new restaurant called Sotavento opened on the beach this week. Outdoor grill on the sand. Haven’t been yet but hoping to get there before we leave. Snapped a quick pic of the menu (below).


https://cimg8.ibsrv.net/gimg/www.fly...c83c57abd.jpeg

I am bumping this topic. I am interested in knowing if anyone has negotiated the"open kitchen" package as an add on to a points stay. If so, were you able to negotiate this at check in, and what did you pay?

Also, any updates on the seaweed situation??? Any recent feedback? We are checking in March 6. Thanks!

I just came back from a 5 day stay and the Seaweed problem is there. But they do a great job of continuously cleaning it. It varies depending upon when you go to the beach.

attaching some pictures for reference
https://cimg5.ibsrv.net/gimg/www.fly...e0ce9c87b.jpeg
Somewhat cleaner day
https://cimg1.ibsrv.net/gimg/www.fly...756dd17e68.jpg
Morning time, waiting to be picked up

I didnt try the dining option so cant comment on it.

I have a reservation for the Andaz in April. First impressions matter and I was horrified.

I had a suite booked using TSU. Only lagoon side available. Spoke to the hotel and asked to consider moving me to a beach area suite if a cancellation came up.

They wrote back and said they could offer me an ocean view suite at an additional (YES ADDITIONAL) 850 USD plus 19 tax ��������. Despite my current room rate at 400 usd. They were selling it online for 900 so trying to rip me off which really irritated me. With the upgrade price they were offering me the room for 1200 plus the 19% tax on the upgrade cost. Nothing worse. Just as irritating they said they would be very generous and waiver resort fees as a part of the very generous offer despite being a globalist so get it anyway.

I really do hope this is not a sign of things to come.

Nope Per night.

I have written a note to the hotel and Hyatt direct.

Has anyone been recently. starting to worry about the beach and seaweed. Hearing loads of nasty things.

The Ocean View Suite is a Premium Suite and is not TSU eligible. If you want a Premium Suite, there is nothing inappropriate about the property charging for the upgrade.

Certainly appropriate to charge for the upgrade, but the upgrade charge plus their existing nightly rate is higher than what they are charging for the Premium Suite straight up on the website. That's just wrong.

Keep us posted on the seaweed and how your stay is.

I have a stay there in four months, and the seaweed situation could change completely by then but curious how the overall stay goes.

Checked in today. Used a TSU to confirm into a beach area suite - no further upgrade, the room not ready until 3:30. It was interesting that the front desk person said that we were "upgraded"...umm... no, we got exactly what we reserved.

The seaweed issue is still ongoing, but not too bad - there's a small amount washed ashore, but the water is mostly clear. There's a breakwater offshore, so the beach is calm.

The biggest disappointment is how similar and limited all restaurant menus seem to be - we are going to have to figure out where to get some variety around here. Any recommendations? I suppose we can just cab into Playa.

There is a new burger place in Mayakoba. You can get a ride from a golf cart to get there. Very good burgers and very reasonably priced. We were just there two weeks ago. The new restaurant on the beach was good and had some different options. But, there is not a lot of overall variety.

You can dine at many of the restaurants at the other resorts. The oceanfront restaurant Las Brisas at the Fairmont makes for a great dinner. Lots of tasty appetizers you can order up tapas style and make of meal of. The casual oceanfront restaurant at the Rosewood Punta Bonita is great a night as well. I never made if over to the Banyan Tree but there are choices there as well. Your concierge can make arrangements. When we were there last year, Casa Amate had a nice happy hour. Good drinks and mostly good appetizers. If you go into town, be sure to try Chez Celine. Crepes and the best chocolate almond croissant I have eaten anywhere.

For those wondering, can't do anything about the seaweed. If you go, know that somedays it can be really bad. Last time I was in playa, one of the days the shore was covered with it as well has many feet out into the water. Then a day or two later it was gone.

That has always been my understanding as well.

Sorry, I couldn't get past the DYKWIA attitude.

Don't understand.

DYKWIA attitude?? for working out it is cheaper to book a room online than take an offer from a hotel? That's smart in my mind. I hope you don't run your business with that attitude.... or indeed run someone else into the ground. Chucks...

I have not been to the resort but will soon. I am sure it is very nice and things will work out. My question to a travel community within FlyerTalk was a simple one. Did not expect PITA and DYKWIA for such a simple observation. Kacee, you should have read the post. simples. Be honest you commented without reading it.