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ANDAZ Mayakoba Resort Riveria Maya REVIEW - MASTER THREAD

ANDAZ Mayakoba Resort Riveria Maya REVIEW - MASTER THREAD

Old Feb 25, 21, 9:15 am
  #541  
 
Join Date: Sep 2020
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Originally Posted by Frayer View Post
Planning on a trip to the Andaz weekend of March 18th-21st (spring break season). We booked a standard king room but it looks like no other room types are available for that timeframe currently... Is it better to switch over to he Grand Hyatt PDC in hopes of scoring a complimentary suite upgrade as a humble member of the Globalist-Lite riffraff?
It depends on what your priorities are.

That week, I would guess the Grand Hyatt would be particularly busy and the beach area will probably be more of a party/club atmosphere.

If you want a relaxed / more remote experience, then Mayakoba fits that description. If you want to be in the center of things, then Grand Hyatt is better.

For upgrades, it's hard to tell right now. Both properties are (most likely at that time) still going to be operating under state imposed capacity limits so it's difficult to tell how they're going to be allocating rooms or dealing with upgrades when they're "at capacity"/"fully booked". If you're not seeing any suites available with cash rates at the Andaz then it's very unlikely that you'll get a suite at check in.

As discussed up thread, I generally view the Globalist treatment (and customer service in general) at the Grand Hyatt as being far superior to the Andaz. If you're placing more value on Globalist benefits vs. property type (golf resort vs. center of town) then definitely go with Grand Hyatt.
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Old Feb 26, 21, 10:56 am
  #542  
 
Join Date: May 2018
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Great, thanks for the quick reply. Seems like a no-brainer for us to switch then given that the GH PDC is almost $100 cheaper per night and has better Globalist recognition. I was originally lured by the romantic luxury resort aspect of the Andaz but we, being in our mid-20s, would probably prefer to be in the thick of things. As someone in the GH thread mentioned, the club atmosphere may be a plus instead of a minus given that I quite enjoy EDM.
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Frayer is offline  
Old Feb 26, 21, 11:12 am
  #543  
 
Join Date: Sep 2020
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Originally Posted by Frayer View Post
Great, thanks for the quick reply. Seems like a no-brainer for us to switch then given that the GH PDC is almost $100 cheaper per night and has better Globalist recognition. I was originally lured by the romantic luxury resort aspect of the Andaz but we, being in our mid-20s, would probably prefer to be in the thick of things. As someone in the GH thread mentioned, the club atmosphere may be a plus instead of a minus given that I quite enjoy EDM.
The GH is also doing 3rd night free via Prive if you’re not already looking at that.

I think the GH sounds like a much better option for you. Although I wouldn’t quite call the music EDM - more like a mix of pop/house/r&b/all the stuff you’d find in a “regular” club.
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Old Apr 8, 21, 10:12 am
  #544  
 
Join Date: Jan 2014
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I just stayed here for 3 nights over the Easter weekend and thought I would share some of my thoughts. I’m a longtime SPG/Marriott Ambassador who decided to try out Hyatt in 2019 after qualifying for Marriott Ambassador. I hit Globalist in 2019 with plans of splitting stays between Hyatt and Marriott in 2020 which never happened. Outside of business travel this was my first leisure stay with Globalist status.

My only experience with Mexican resorts are the St Regis Punta Mita and Solaz in Cabo which were both fantastic and set the bar high for the Andaz.

Booking - I booked a third night free with Prive for $229 a night, pretty good deal and Live Luxe travel was great in booking and follow up on requests. A week before arrival the hotel reached out to let me know I wouldn't be upgraded which I totally understood due to how busy the hotel was going to be over the Easter weekend however I would have appreciated them telling me they would keep trying until check-in. Seems like Hyatt is dealing with Globalist overload.

Check-in - this was a disaster. I had three rooms and showed up around 11 am. I was told two of the three would be ready in about 30 mins. Great, we went to the beach and decided to come back an hour later. I went back up and was told only one room was ready. Fine. I went back down an hour later to ask about the second room and possibly the third and the lady basically told me to pound sand, check in is at 3 pm and that’s when they would be ready. I went back down around 2:45 pm to check the status and again the lady said “approximately” 3 pm. I asked for the manager who somehow was able to get the keys ready immediately? I was fairly upset and emailed the GM. He personally found me and sent me a bottle of Patrón as a goodwill gesture.

Concierge - I think several people have mentioned, but you basically need reservations for dinner. The concierge person was useless and required our follow-up with everything. Dinner at another property? Sorry, can't do it. Sunday brunch at the Sotavento? I'm not sure. Lagoon ride? Nothing's available. They don't offer anything proactive and it's up to you to figure out what you want to do and in my case, just calling the other hotels to make reservations directly.


Room - the room was fine, nothing amazing but the beds were very comfortable and shower was great. We have a Lagoon King room and it served its purpose. The minibar was stocked with pringles, some trail mix and a chocolate wafer thing, plus plenty of water, a can of coke, diet coke, sprite, sparkling water (never replenished) and a green tea cold drink. Nespresso machine and tea kettle were also in the room.

Food & Beverage - everything we had was great, Tinta Pulpo, Sotavento (loved this place), and Cocina Milagreo for breakfast (you could order off the menu and buffet). We also went to Saffron at the Banyan Tree, while amazing, you will feel robbed.

Staff - outside of the front desk and concierge, everyone was amazing. The beach staff, restaurant servers, cart drivers, etc. were all very friendly, super accommodating, friendly, and open to conversation and providing recommendations.


Spa & Gym - I didn't partake in the spa, just my wife and she loved it. The gym is fine, nothing special. It was pretty full/mask-less when I was there - not a complaint from me since I understand that I'm travelling, working out, eating out, etc but some may care.

Check-out - issues with my rate which took about ~30 mins of back and forth to correct and me having to be fairly aggressive. They also left the gratuity for breakfast on the bill which they should have removed. About 5 mins of arguing and it was removed. Another ding for the front desk.

Overall - we liked the hotel but the front desk and concierge really soured the trip. It was also very busy which I think made the hotel a bit less relaxing. It cleared out on the day we checked out and it was much better. The cart situation is also a bit annoying - I would have preferred to take the bikes everywhere but we had a baby so we needed the cart. The carts were usually quick however at the beach it would sometimes take about ~10 mins. Great hard product and mostly good soft product. Not up to the StR PM or Solaz but almost there. We will probably return when the hotel is less busy.
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Old Apr 8, 21, 12:43 pm
  #545  
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Join Date: Apr 2013
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Originally Posted by longtimereader firstimeposter View Post
Overall - we liked the hotel but the front desk and concierge really soured the trip.
They need to clean house on the front desk. Very negative attitudes, bordering on hostile. And always errors with the bills it seems.

We were assigned a personal concierge (David) and he was very good. Got us in everywhere we wanted to go, including Banyan Tree and the lagoon cruise.
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Old Apr 8, 21, 12:47 pm
  #546  
 
Join Date: Sep 2020
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Originally Posted by Kacee View Post
They need to clean house on the front desk. Very negative attitudes, bordering on hostile. And always errors with the bills it seems.
100%.

I think this extends to management too. The (what seem to be) hollow gestures from the always apologetic GM - when you're annoyed enough to actually complain about things - don't seem to result in actual changes.
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Old Apr 10, 21, 11:16 am
  #547  
 
Join Date: Dec 2017
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Originally Posted by longtimereader firstimeposter View Post
Overall - we liked the hotel but the front desk and concierge really soured the trip. It was also very busy which I think made the hotel a bit less relaxing. It cleared out on the day we checked out and it was much better. The cart situation is also a bit annoying - I would have preferred to take the bikes everywhere but we had a baby so we needed the cart. The carts were usually quick however at the beach it would sometimes take about ~10 mins. Great hard product and mostly good soft product. Not up to the StR PM or Solaz but almost there. We will probably return when the hotel is less busy.
I'm also headed there with a 1 year old next month. Are there any activities you'd recommend? I've been corresponding with one of the Concierges (Paul) who has been generally responsive and helpful. But it seems all the boat tours have an age limit of 8.

For those who seem to be frequent visitors to Mayakoba, are there any activities you all would recommend? Was thinking about signing up for the PADI open water class being over by the Dive Center at Mayakoba.
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Old Apr 10, 21, 12:59 pm
  #548  
 
Join Date: Jan 2014
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Originally Posted by pal02 View Post
I'm also headed there with a 1 year old next month. Are there any activities you'd recommend? I've been corresponding with one of the Concierges (Paul) who has been generally responsive and helpful. But it seems all the boat tours have an age limit of 8.

For those who seem to be frequent visitors to Mayakoba, are there any activities you all would recommend? Was thinking about signing up for the PADI open water class being over by the Dive Center at Mayakoba.
our baby is 14 months so maybe a little more active. We went mainly to relax and with the baby it would have been hard to do more. It would nice to go on walks through the nature trails. We were able to do a boat tour with no issue. The Points Guy did an article about bringing a newborn to the Andaz but I can’t seem to find it anymore.

Not that it will be helpful to you, but we were told kids under 5 eat free.
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