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Anyone else yet to receive his/her Diamond package?

Anyone else yet to receive his/her Diamond package?

Old Apr 5, 16, 2:02 pm
  #1  
Original Poster
 
Join Date: Feb 2013
Location: CMH
Programs: Southwest A-List, Alaska MVP, Hyatt Whatever, IHG Platinum, Hilton Gold
Posts: 2,011
Anyone else yet to receive his/her Diamond package?

Just as the title says, I requalified in late October for Diamond, and it's now April, and I have no Diamond card/package for 2016-2017.

I suppose I don't really care all that much, as I'm Diamond in the system (where it counts), it's not like I need the physical card, and I don't care about the United club passes as I never fly them.

Would just be nice to be acknowledged, I guess.
nineworldseries is offline  
Old Apr 5, 16, 2:18 pm
  #2  
 
Join Date: Sep 2012
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I didn't get one either, bit I re-qualified later than you

But I could really use the UC club passes. PM if you wish to share them.

Thanks
Ceres is offline  
Old Apr 5, 16, 3:32 pm
  #3  
 
Join Date: May 2000
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Originally Posted by Ceres View Post
I didn't get one either, bit I re-qualified later than you

But I could really use the UC club passes. PM if you wish to share them.

Thanks
Might be difficult for the OP to gift you passes he doesn't have! @:-)
neo_781 is offline  
Old Apr 5, 16, 4:31 pm
  #4  
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Join Date: Jun 2015
Location: Argentina
Programs: Hyatt Globalist, Hilton Diamond, SPG Gold
Posts: 130
Thumbs down

I qualified with a Challenge on June 2015. Asked for the package 5 (FIVE) times already, never got it. First 3 times requested for it to be delivered to my home address. Third time to a Park Hyatt hotel to get it while I was staying there. Fourth time to my home address again (this was 8 weeks ago).
They always apologise and say they are going to send it again, to wait up to 6 weeks, but it never arrives
Don't have any use for the card, but wanted the United Passes as well..........
lautaro is offline  
Old Apr 5, 16, 6:56 pm
  #5  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
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I was wondering the same thing over the weekend because I could use those UC passes for upcoming travel so I DM'd @HyattConcierge and they asked for my address and said they'd send one and it would arrive in 6-8 weeks.
Duke787 is offline  
Old Apr 5, 16, 7:06 pm
  #6  
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Join Date: Apr 2013
Location: SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
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Nothing here either.
Kacee is offline  
Old Apr 6, 16, 12:46 am
  #7  
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Join Date: Jul 2010
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Nothing here either..... seems to fit with the rest of the GP communications that I didn't get for the last 3 months....
RTW1 is offline  
Old Apr 6, 16, 1:08 am
  #8  
 
Join Date: Oct 2014
Location: SEA
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I haven't received mine yet either, but their Twitter team said they are on their way to everyone...

https://twitter.com/HyattConcierge/s...76065470705664
Single_Flyer is offline  
Old Apr 6, 16, 6:33 am
  #9  
 
Join Date: Jan 2010
Location: Austin Texas
Programs: "But, I'm a GLOBALIST guest...."
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Wish we could opt out. Just a waste of paper and plastic not to mention postage.
austin_modern is offline  
Old Apr 6, 16, 7:57 am
  #10  
 
Join Date: Feb 2013
Programs: Hilton Diamond
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I have not received mine either, but as noted, this seems in par with steep decline we have seen starting with that web fiasco in December.
Miesque is offline  
Old Apr 6, 16, 10:41 am
  #11  
 
Join Date: Jul 2013
Posts: 236
I got mine last week. I did request it two months ago -- no idea if they ignored that request or they were just slow.
BobR is offline  
Old Apr 6, 16, 1:23 pm
  #12  
 
Join Date: Nov 2015
Posts: 29
I have not received either and did not yet request.
SQNfan is offline  
Old Apr 12, 16, 3:45 am
  #13  
 
Join Date: Feb 2009
Posts: 182
Happened to ask CS about this a couple weeks ago, and was told they have been experiencing delays due to a new renewal kit vendor. Guess they've been working the kinks out. Mine is "in the mail"...
Cygnet is offline  
Old Apr 12, 16, 4:25 am
  #14  
 
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: AC SE100K (*G), SPG*Plat50, United Silver, Marriott Plat, Hyatt Explorist, Mlife Plat, Nexus/GE
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Interesting replies you all got....

When I called a week ago, the rep who answered told me they didn't mail out cards this year and would only do so upon request.

She confirmed the phone numbers to the diamond line stayed the same.

Unlike an airline's FF elite card where cards are needed for access to alliance lounges, hotel cards are essentially useless. She also told me the UA passes are mailed separately.
CanRulez is offline  
Old Apr 12, 16, 6:04 am
  #15  
 
Join Date: May 2012
Location: Michigan
Programs: UA Plat Marriott Gold Hyatt Diamond
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Nothing
Jalen500 is offline  

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