Hyatt Diamond line 30+ min hold times?
Feb 29, 2016, 9:38 pm
#16
Join Date: Aug 2011
Location: The Phoenix Desert
Programs: Hilton Cubic Zirconia, Marriott Fools Gold
Posts: 1,692
I'm now on hold on both my phones to two different numbers. Sent tweet & DM's 20mins ago, no response.
Feb 29, 2016, 9:48 pm
#17
Original Poster
Join Date: Feb 2009
Posts: 3,737
Could this be because something is not working correctly in their system and they are giving out DSU like candy? (from what I can tell) I'm hearing from people they've been given extra DSU's. One person was given 1 extra DSU and another person was given 3 extra. The system is showing that these "extra" DSU's expire 2017. So I'm guessing some are hoping they can cancel and reuse these or use over the normal "4" DSU and keep the accidental extra DSU's.
Feb 29, 2016, 9:50 pm
#18
Join Date: Dec 2011
Location: NJ
Programs: UA Gold, Hilton Gold, Marriott Plat,
Posts: 284
Glad I wasn't the only one. I have 3 DSUs left and wanted to apply one to the GH Erawan for a stay in July...guess that's not happening.
Sad thing is I have other stays in Tokyo later this year, but suites already booked so no use there either.
Sad thing is I have other stays in Tokyo later this year, but suites already booked so no use there either.
Feb 29, 2016, 10:25 pm
#21
Join Date: Jan 2010
Location: MIA
Programs: AA EXP, SPG/Marriott Plat, WOH Diamond, IHG Plat Ambassador, HHonors Gold, jetBlue Mosaic
Posts: 170
Was on hold for 58 minutes and now going on 10 minutes with agent, didn't get through until 12:18am ET and she's getting my last DSU applied. Fingers crossed!
Feb 29, 2016, 10:42 pm
#22
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
i asked an agent earlier in the day what time zone they use and i was told Central. so, you still have 21 minutes.
of course, their phone line crashed- got that old fashioned 3 tone 'your call didn't get thru' 14x before getting on hold (45 minutes, so far). you know, the tone you only hear during earthquakes and time travel back to the 70's (to visit Hyatt IT!).
btw, hyatt.... jfc, the same 1 horrifically lame song on repeat for 45 minutes. nice job adding to the torture.
of course, their phone line crashed- got that old fashioned 3 tone 'your call didn't get thru' 14x before getting on hold (45 minutes, so far). you know, the tone you only hear during earthquakes and time travel back to the 70's (to visit Hyatt IT!).
btw, hyatt.... jfc, the same 1 horrifically lame song on repeat for 45 minutes. nice job adding to the torture.
Feb 29, 2016, 10:55 pm
#25
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
Put 100 people in a locked room with this and it'll be the church scene:
Feb 29, 2016, 11:25 pm
#30
Join Date: Jun 2001
Location: SAN
Programs: AS 100K, DL MM, AA PLT
Posts: 2,934
Wow. After holding for 45+ minutes, finally got through. As soon as I said I was calling to apply DSUs, the line dropped. Now any attempt to call back receives the above.
I can't help but wonder if the agent thought it would be easier to just disconnect me than explain they weren't going to be able to apply them... what a cluster.
I can't help but wonder if the agent thought it would be easier to just disconnect me than explain they weren't going to be able to apply them... what a cluster.