cmjaffe

Just returned from 6 night stay at ziva cancun.
dh globalist and had 2 rooms booked with points
had some medical issues and night prior to departure had daughter seen by ziva me for fee.
initially doctor was strongly suggesting Libby go to hospital, (Not sure if that would have just been er visit... dehydration , not clear if it was viral or food related since husband started having symptoms after MD left room. Libby has anxiety and was concerned there might be "issues" at hospital. She had one terrifying experience years ago and was fearful there might be repeat. MD understood, gave prescription and shot. We also needed to check out The next day since 98 yo FIL had just been put on hospice and we knew that it was going tobe matter of hours. Had some issues coordinating getting medication with concierge (Mike is globalist btw, though it didn't help for much) and took several hours for it to be delivered.
next morning was panic rush to leave hotel. Mike was concerned about flying (6+ hr travel and access to lavs) but since on points didn't want to burn 50k for night. This was first time we didn't get insurance (Long story) and since we split ressie between airlines it would have been too complicated
hastily packed up. Bags were getting heavy. Nobody was helping me and I started to try balancimg weight. Rushed out of room (oh, the phones weren't working that morning, only hitting emergency) so we lugged bags to front desk to officially check out. Ask 26 yo son to check room to see if anything was left to throw in bag. Learned lesson since he bately looked. Didn't know we had to give exit slip to bellman.
in rush we left libbys med cassette in room as well as 2 bathing suits. Realized on drive to CUN but at that time Mike got call that his father had just passed and was receiving funeral instructions.
Yesterday contacted ziva to see if they found med cassette. Transferred to concierge who put on hold and said yes, you did leave items. Send email request and they will email back photos of belongings. She said I'd need to get prepaid shipping label from carrier and they would pack items for pickup.
fast forward several hours. Contacted UPS and FedEx. Set up accounts. It seems they need package and items to be brought and packed at their office concierge was insistent that i needed to arrange pickup.
what am I to do? We are planning to go back next Dec on points. I wonder if they would have been more helpful if it was revenue stay?
on another note at check in I asked to see GM since we had met previously at ziva PV (opening week) and just wanted to say hello. Saw him around property a few times and spoke how pleased we were.
what would you suggest I do. The meds aren't an issue. It's more my one bathing suit. I'm "fluffy", the suit is old (prob 20+ year) but it's comfortable and doesn't look hideous.
last call to UPS ended with them saying even if prepaid label etc because of examing contents package can't just be picked up at hotel.
any suggestions would be appreciated
Tia
Carolyn
PS sorry for novel.

Alexsth2011

Thank you for your reply. Same exact question was right above me. Surprise!

I still do have a sneaky suspicion that zero dollar room rate + resort fees does trigger QN.
I am surprised to find stays longer than 15 nights don't count.

UA-NYC

I'd ready to make at least a partial defection to Hyatt...but they aren't making it easy:
- no active status matches
- denied w/the Hyatt Visa due to 5/24

I am massively dissatisfied w/Marriott (join the crowd, I know), but I'm also not willing to start from scratch w/Hyatt.

Any creative suggestions?

AceReport

I'm new to Hyatt but have Discoverist through a card.

We're making a vacation out of a conference. I'd rather not have my reimbursement receipt show a suite or the suite rate.

Is there any way to ask for a receipt for a regular room and rate even though I booked a suite?

Worst case I can try booking 2 adjoining rooms but the suite would be cheaper than 2 rooms and more convenient for our family.

Markie

The Receipt does not typically mention the room type in my experience.

karenkay

my hyatt points are set to expire in february. i made a purchase of 1000 points on december 29th to keep them alive, and the points posted immediately, but my expiration date hasn't changed. do i need to call, or just be more patient? TIA.

edited to add: i called; the agent said that it's confusing on the website, but my points actually aren't expiring, just tier status changing at the end of february. would be nice if that was more clear, but perhaps this'll help someone else.

VegasGambler

I think that the website is pretty clear that the status is expiring, not the points.

In case anyone is wondering, points do expire after 24 months of inactivity.

And, straight from the T&C:

tearex

I am sorry for you family's loss. If the items are truly important to you, I would attempt to contact the GM of the property (phone preferred since emails can get looked over) and explain the issue as succintly as possible. See if it is possible as a gesture of goodwill to have them bring it to the courier for inspection before shipment. Assuming your husband is a full fledged globalist, see if he can also try leveraging his personal Hyatt concierge to assist with this request.

If the items are not critical/incredibly sentimental, consider it an opportunity to get a new swimsuit for your next trip.

tearex

Nothing creative bar the CC, which you already stated you are not eligible for. FWIW, there's no significant benefit at the lower tiers that is really any different from tiers below Starriott Plat, especially if you stay more at HH/HPs.

Best to hope for a Q2 tier offer for accelerated status and that your company is targeted for it.

EDIT: Theoretically, if you had a UR earning CC, you could M$ points and do local mattress running by using Cat1 awards. But even at 5x UR, that's still $1k of M$ per free night, plus fees.

VegasGambler

I just booked a room (20k pts per night when the member rate was $573... around $650 after taxes.... great redemption!) and my credit card information was wiped from my profile (I had 2 credit cards saved there before). I had to re-enter the info. Has this happened to anyone else?

danger

About a week or 10 days ago I tried to make a number of reservations, both through the app and on the website, and all of my stored credit cards have disappeared also. I've had to re-enter them. Hyatt's IT being the way it is, I wouldn't be surprised if someone has stolen all the details and Hyatt isn't even aware of it.

jedaero

59Impala

yes you can. If you are a Globalist, then you can do the "guest of honor" reservation, and the guests will get the same perks as you.
you need to call reservations for this type of transaction

santhosh.kharvi

Yup - I noticed my credit card info was wiped when making a reservation a few days ago. However, it seems to be only temporary, I tried a few days later, and all my saved info was back.

mclachlan4321

Ive just made a reservation on a MEMBER RATE ADVANCE PURCHASE, which does not allow cancellation. is there any "cooling off" period during which you can cancel or make amendments?

I only want to add on lounge access, thats all.