Nov 18, 2023, 11:58 am
Last edit by: jbeckett
The following info may be helpful for all newbies:
Hyatt issued CAT 1-4 award at 30 night milestone: expiration 6 months later.
Hyatt issued CAT 1-7 award at 60 night milestone: expiration 6 months later.
Chase WoH credit card issued CAT 1-4 award at annual renewal: expiration 12 months later.
Chase WoH credit card issued CAT 1-4 award at $15k spend: expiration 12 months later.
Hyatt issued CAT 1-4 Brand explorer award (for every 5 brands): expiration 12 months later.
Hyatt issued CAT 1-4 award at 30 night milestone: expiration 6 months later.
Hyatt issued CAT 1-7 award at 60 night milestone: expiration 6 months later.
Chase WoH credit card issued CAT 1-4 award at annual renewal: expiration 12 months later.
Chase WoH credit card issued CAT 1-4 award at $15k spend: expiration 12 months later.
Hyatt issued CAT 1-4 Brand explorer award (for every 5 brands): expiration 12 months later.
[HYATT NEWBIE LOUNGE - 2016] Ask Your Questions Here (flame/snark free)
Jul 10, 2020, 9:21 pm
#2371
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
Recently I was denied the 4PM late check out request at HP Moab on the day of departure. The hotel told me the 4pm benefit for globalist is only based on availability, which is not my understanding of the WOH terms.
After leaving the hotel, I reached out to my Hyatt Concierge to clarify the late check-out benefit, she told me at first it is only guaranteed if I request it before or at check-in and it is not guaranteed on the day of departure.
I pointed her to the webpage where I read the WOH terms that it didn’t specify that, she reached out to her manager and sent me the following reply with another definition:
“I have confirmed with my manager that the online terms and conditions is correct. As mentioned over the phone with the terms starting with Upon Request this indicates that late check out is not guaranteed and is based upon availability. Again , I suggest to always request late check out at the time of check in and the hotel will be able to let you know what they can do but cannot guarantee it.
My manager has sent these details off the proper team so that my system is in line with the online terms and conditions that you see.”
So in essence she is saying late check out is not a guaranteed benefit even for non casino/resort locations because the terms state “upon request”?
After leaving the hotel, I reached out to my Hyatt Concierge to clarify the late check-out benefit, she told me at first it is only guaranteed if I request it before or at check-in and it is not guaranteed on the day of departure.
I pointed her to the webpage where I read the WOH terms that it didn’t specify that, she reached out to her manager and sent me the following reply with another definition:
“I have confirmed with my manager that the online terms and conditions is correct. As mentioned over the phone with the terms starting with Upon Request this indicates that late check out is not guaranteed and is based upon availability. Again , I suggest to always request late check out at the time of check in and the hotel will be able to let you know what they can do but cannot guarantee it.
My manager has sent these details off the proper team so that my system is in line with the online terms and conditions that you see.”
So in essence she is saying late check out is not a guaranteed benefit even for non casino/resort locations because the terms state “upon request”?
Jul 12, 2020, 9:17 pm
#2372
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,882
Can someone please tell me how the triple point promotion work? I recently completed a recent two day stay. I'm assuming the amount of points given are based on spending. Qualifying spend is $225.80 USD, base points = 1129, explorist bonus = 226, bonus points promotion 2020 = 2258, total points = 3613.
Jul 12, 2020, 10:06 pm
#2373
Join Date: Jul 2019
Posts: 407
Can someone please tell me how the triple point promotion work? I recently completed a recent two day stay. I'm assuming the amount of points given are based on spending. Qualifying spend is $225.80 USD, base points = 1129, explorist bonus = 226, bonus points promotion 2020 = 2258, total points = 3613.
$1 as explorist = 5 + .2 + 10 + credit card points if applicable
Jul 12, 2020, 10:34 pm
#2374
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,833
It may put them in a tight spot, but it’s a published Globalist benefit.
I see no exclusions for properties that aren’t Casinos, Resorts, HRC or Destination Properties. Literally the T&C strictly state subject to availability only at those specific properties.
Jul 12, 2020, 10:37 pm
#2375
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,882
Oh...gotcha! Yea, I use my Hyatt card for all Hyatt purchases. Seems like a no-brainer since I'll get 4 points per dollar spent than with my CSR at 3 points per dollar spent.
Jul 12, 2020, 10:39 pm
#2376
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,882
Yeah, based on the T&C if this is HP Moab it 100% should be guaranteed. Yes, it’s typically done at check in, but check in agent should’ve asked at check in. They’ve always asked us, at check in if we’d like a 4pm checkout.
It may put them in a tight spot, but it’s a published Globalist benefit.
I see no exclusions for properties that aren’t Casinos, Resorts, HRC or Destination Properties. Literally the T&C strictly state subject to availability only at those specific properties.
It may put them in a tight spot, but it’s a published Globalist benefit.
I see no exclusions for properties that aren’t Casinos, Resorts, HRC or Destination Properties. Literally the T&C strictly state subject to availability only at those specific properties.
Jul 13, 2020, 12:50 am
#2377
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,833
Not that that’s an excuse. I’d reach out above Concierge for an answer if I were OP. Likely to the office of the SVP Amy Weinberg. She likely wouldn’t read it but would have someone from her team read it for response. The T&C seem pretty cut and dry with the only exclusions being the Casinos, HRC, Resorts and Destination Properties none of which Hyatt Place Moab happens to be.
Jul 13, 2020, 2:07 am
#2378
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,882
Very strange. I’m guessing the day the other poster wanted they must’ve been really booked for that room type.
Not that that’s an excuse. I’d reach out above Concierge for an answer if I were OP. Likely to the office of the SVP Amy Weinberg. She likely wouldn’t read it but would have someone from her team read it for response. The T&C seem pretty cut and dry with the only exclusions being the Casinos, HRC, Resorts and Destination Properties none of which Hyatt Place Moab happens to be.
Not that that’s an excuse. I’d reach out above Concierge for an answer if I were OP. Likely to the office of the SVP Amy Weinberg. She likely wouldn’t read it but would have someone from her team read it for response. The T&C seem pretty cut and dry with the only exclusions being the Casinos, HRC, Resorts and Destination Properties none of which Hyatt Place Moab happens to be.
Jul 13, 2020, 1:59 pm
#2379
Join Date: Oct 2011
Location: SFO, LAX, ORD
Programs: UA - 1K, DL - DM, AA - EXP, Marriott - AE, Hyatt - Glob
Posts: 6
Very strange. I’m guessing the day the other poster wanted they must’ve been really booked for that room type.
Not that that’s an excuse. I’d reach out above Concierge for an answer if I were OP. Likely to the office of the SVP Amy Weinberg. She likely wouldn’t read it but would have someone from her team read it for response. The T&C seem pretty cut and dry with the only exclusions being the Casinos, HRC, Resorts and Destination Properties none of which Hyatt Place Moab happens to be.
Not that that’s an excuse. I’d reach out above Concierge for an answer if I were OP. Likely to the office of the SVP Amy Weinberg. She likely wouldn’t read it but would have someone from her team read it for response. The T&C seem pretty cut and dry with the only exclusions being the Casinos, HRC, Resorts and Destination Properties none of which Hyatt Place Moab happens to be.
I will send a note to SVP Amy Weinberg’s team for a follow up about my concierge’s reply. I agree the T&C is pretty cut and dry.
Jul 14, 2020, 1:08 pm
#2382
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,833
Say the Nightly Rate is $100 it would say:
Day 1: $100
Day 2: $100
Day 3: $0
Day 4: $100
I hope this helps!
Jul 18, 2020, 7:37 pm
#2383
Join Date: Feb 2008
Location: US/TYO/LON
Programs: Marriott Titanium; Hyatt Globalist
Posts: 411
Quick question. I am moving from Marriott as I am finally fed up. I decided to apply for the WoH credit card to begin my Hyatt stays. There is a current promotion of 10 EQN instead of 5. I was approved a few days ago but today in my Hyatt account I saw just 5 posted instead of 10.
Is this usual? Do the additional nights show up later? If not do I contact Chase or Hyatt about this? I have usually never had an issue with a credit card offer before for other chains so unsure what the best way forward is here.
Is this usual? Do the additional nights show up later? If not do I contact Chase or Hyatt about this? I have usually never had an issue with a credit card offer before for other chains so unsure what the best way forward is here.
Jul 18, 2020, 8:15 pm
#2384
Join Date: Jul 2019
Posts: 407
Quick question. I am moving from Marriott as I am finally fed up. I decided to apply for the WoH credit card to begin my Hyatt stays. There is a current promotion of 10 EQN instead of 5. I was approved a few days ago but today in my Hyatt account I saw just 5 posted instead of 10.
Is this usual? Do the additional nights show up later? If not do I contact Chase or Hyatt about this? I have usually never had an issue with a credit card offer before for other chains so unsure what the best way forward is here.
Is this usual? Do the additional nights show up later? If not do I contact Chase or Hyatt about this? I have usually never had an issue with a credit card offer before for other chains so unsure what the best way forward is here.
Jul 18, 2020, 8:28 pm
#2385
Join Date: Feb 2008
Location: US/TYO/LON
Programs: Marriott Titanium; Hyatt Globalist
Posts: 411
Actually it is still current as long as you apply by Aug 31. All the links point to the new offer. I will try Chase. Seems like they put this offer on but haven’t fixed it in their backend IT systems.
