Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 20, 2015, 8:22 am
#226
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,087
Im surprised more Diamonds aren't noticing that their diamond expiration (if you've re-qualified this year) is displaying the wrong year (Feb - 2016.)
A total embarrassment for Hyatt. Not only did they drop the giant ball on the diamond "gifting" fiasco, they look like amateurs with this computer "transition." Horrible execution of their corporate plans....
A total embarrassment for Hyatt. Not only did they drop the giant ball on the diamond "gifting" fiasco, they look like amateurs with this computer "transition." Horrible execution of their corporate plans....
Dec 20, 2015, 8:33 am
#227
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,668
Yes, but the actual stay detail is also wrong. Adds up to a higher total than they have posted but four or five stays just missing, which in their current view leaves me short of Diamond for next year. I should have known to print out a hard copy before they flipped the switch.
Dec 20, 2015, 8:41 am
#229
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,034
Well, I'm back in, and I went to add in a reservation I made during the downtime, and, I'm surprised to say, it was already in my account. They must have matched it by name and/or email address.
Dec 20, 2015, 9:03 am
#231
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
Mine as well. I am missing nights. I had more than 50 nights prior to the system going down. Now it shows I have less than 50 nights.
Dec 20, 2015, 9:09 am
#232
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Not really. Already requalified for Diamond this year, yet it reverted to "29 Feb. 2016" as my expiration date. Missing one stay and one night credit (I think it was the one night stay of Dec. 11th-12th, counted before the downtime but not after). I was scared to try UR transfers yesterday and today, but they both posted quickly; however, they are showing up as "Point Purchase" and not "Hycard" as normal.
This is an inconceivably awful end to 2015 for Hyatt. The status matching debacle, this IT meltdown, and no promo announced for Q4 2015 or Q1 2016. It's really shaking my faith in Hyatt.
This is an inconceivably awful end to 2015 for Hyatt. The status matching debacle, this IT meltdown, and no promo announced for Q4 2015 or Q1 2016. It's really shaking my faith in Hyatt.
Dec 20, 2015, 9:16 am
#233
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
All back to normal except for missing Chase stay/night credit.
It looks to me that Hyatt migrated to a completely different database system, not just upgrade, and needed to reprocess all transactions. Hence, the need to freeze all new transactions until database migration is complete. The Chase stay/night credits should post soon.
It looks to me that Hyatt migrated to a completely different database system, not just upgrade, and needed to reprocess all transactions. Hence, the need to freeze all new transactions until database migration is complete. The Chase stay/night credits should post soon.
Dec 20, 2015, 9:57 am
#236
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
Incorrect Nights/Stays
Hyatt Concierge told me that GP is aware nights/stays info is wrong for folks and that everything should "self correct as the rest of the data uploads by Friday."
Dec 20, 2015, 9:59 am
#237
Formerly known as Stephenk19
Join Date: Nov 2011
Location: Munich, Germany
Programs: Free Agent
Posts: 409
Dec 20, 2015, 10:03 am
#239
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I'm really not worried a bit. I'm sure it will be fixed in due time. As I said earlier, I requalified in Oct and already received my new credentials.
I'm not getting why people are up in arms about the expiration date. I understand they are upset about not being to make award reservations, but the date, plus requalifying isn't all that important.
At worse, a copy of the folio will easily prove there were enough stays or nights by the end of the year.
I'm not getting why people are up in arms about the expiration date. I understand they are upset about not being to make award reservations, but the date, plus requalifying isn't all that important.
At worse, a copy of the folio will easily prove there were enough stays or nights by the end of the year.
Dec 20, 2015, 10:21 am
#240
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193