Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 16, 15, 5:15 pm
#91
Join Date: Jun 2011
Posts: 794
http://hakone.regency.hyatt.com/en/hotel/home.html
Anyway, not sure why some Hyatt fans are so defensive.
Dec 16, 15, 5:50 pm
#92
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 9,792
This was an interesting one. Just made a booking for a BRG and when booking it slotted my status as Platinum (I matched from Marriott Plat during the twitter thing).
I asked the person on the phone about it and told me just to call back on the 18th since they have basically no access to the system and so she had no way to investigate.
Thankfully the stay isn't until March and I need to call back anyway to apply a DSU but still rather odd.
I asked the person on the phone about it and told me just to call back on the 18th since they have basically no access to the system and so she had no way to investigate.
Thankfully the stay isn't until March and I need to call back anyway to apply a DSU but still rather odd.
Dec 16, 15, 5:51 pm
#93
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,254
Do you remember what the hotel is charging for P+C and award category for these hotels? In the past, you can pull it up on hyatt.com, click on show points, and it will show you how many points it take, so you can guess how many points for P+C. Right now, there's no option to click for points.
Unless there's another way, but see, it's inconvenient to me already.
Unless there's another way, but see, it's inconvenient to me already.
Dec 16, 15, 5:53 pm
#94
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,254
Please tell me the points+cash for HR Hakone. The option to show points is gone. Don't tell me you will go through the master list to find the category for this one. And just because I knew something for 2 weeks doesn't mean anything. This week, some award seats open up, so, yeah, even with 2 years warning, it's still an issue.
http://hakone.regency.hyatt.com/en/hotel/home.html
Anyway, not sure why some Hyatt fans are so defensive.
http://hakone.regency.hyatt.com/en/hotel/home.html
Anyway, not sure why some Hyatt fans are so defensive.
Dec 16, 15, 7:08 pm
#95
Join Date: Jun 2011
Posts: 794
We can still book cash rate. I just want to know if booking cash is better than dealing with the cash and point. Or just go to another chain all together. The point is it affects some people and it annoys some people.
Dec 16, 15, 9:31 pm
#96
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA Plat & 1MM, DL Plat, Hyatt Globalist, Marriott Plat, HHonors Gold
Posts: 14,820
Anybody else going through withdrawal right now?? 
Was hoping to run some potential dates through the system, but I can't even get the regular reservations website to work properly. I wonder how much biz Hyatt is losing due to mediocre IT.
Was hoping to run some potential dates through the system, but I can't even get the regular reservations website to work properly. I wonder how much biz Hyatt is losing due to mediocre IT.
Dec 16, 15, 11:04 pm
#97
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,254
Dec 17, 15, 12:18 am
#98
Join Date: May 2014
Location: Dayton, OH
Programs: CarlsonGold,HHDiamond, SPGGold,ChoiceGold, *Silver, WNCompanionPass, ASMVPGold, HyattDiamond,IHGPlat
Posts: 255
1) I appreciated the heads up, and
2) This didn't affect me at all
I agree with the above.. how could their IT systems be so bad? The layperson might think a few days is not too bad... but in the IT world, 4 days is ridiculous.
I just took a class on ITIL (Information Technology Infrastructure Library) Certification - basically a 101 for up-and-coming IT managers/designers... Whoever is in charge of Hyatt IT obviously doesn't have this certification.
Hyatt - you hiring?
Dec 17, 15, 7:34 am
#100
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,374
Do you remember what the hotel is charging for P+C and award category for these hotels? In the past, you can pull it up on hyatt.com, click on show points, and it will show you how many points it take, so you can guess how many points for P+C. Right now, there's no option to click for points.
Unless there's another way, but see, it's inconvenient to me already.
Unless there's another way, but see, it's inconvenient to me already.
Here's a link to the screen for that - http://www.hyatt.com/gp/en/awards/hy...jsp?category=4
Then you look up points cost for that category:
http://www.hyatt.com/gp/en/awards/pointspluscash.jsp
The only inconvenience though is that you have no way of knowing if that hotel has P+C availability.
Dec 17, 15, 8:09 am
#101
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,296
I only hope that this major system change will improve the website going forward and eliminate the constant and random times when it's not working (then we can get rid of that website sticky). I do agree that Hyatt IT is abysmal overall - my theory is that the IT dept must be run by a Pritzker family member or they would have been fired long ago.
Dec 17, 15, 10:21 am
#102
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 636
Dec 17, 15, 10:37 am
#103
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,080
You knew for two weeks or so they were taking it down. You should have booked prior or waited a couple days after. As mentioned below we know what the points+cash is... In addition the category of the hotel defines the full points. Finally, US based flights can be put on twenty four hour hold (or cancel) so you can start biking those soon.
Anyhow. I'm sure folks will live.
Anyhow. I'm sure folks will live.
An airline's 24 hour hold (for AA) or free cancel period (for other USA carriers) doesn't come close to covering December 15-18, assuming that the Hyatt system comes back to life as expected sometime on the 18th. Plus, not everyone is based in the USA.
Finally, if someone isn't reading FT regularly, they wouldn't know about the planned system outage. IIRC the notification of anticipated maintenance didn't appear on the Hyatt website until a day or two before the 15th when the long red box started to appear at the top of the page.
Dec 17, 15, 10:42 am
#104
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,080
Dec 17, 15, 10:53 am
#105
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,374
Finally, if someone isn't reading FT regularly, they wouldn't know about the planned system outage. IIRC the notification of anticipated maintenance didn't appear on the Hyatt website until a day or two before the 15th when the long red box started to appear at the top of the page.
