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Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Old Jan 17, 16, 12:11 am
  #436  
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Originally Posted by Kacee
I'm thinking this was all related to the data breach.
It was an upgrade to the GP system... not the generic site, that's why people have started reporting missing stays/points and changes to DSU's.
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Old Jan 17, 16, 8:32 pm
  #437  
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Since this system maintenance, every time I make a reservation I'm asked to input all my address details on the payment page, even when I'm logged in. My name and credit card details are pre-populated but never my address details.

Is anyone else experiencing this?
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Old Jan 17, 16, 9:01 pm
  #438  
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Originally Posted by danger
Since this system maintenance, every time I make a reservation I'm asked to input all my address details on the payment page, even when I'm logged in. My name and credit card details are pre-populated but never my address details.

Is anyone else experiencing this?
Are you sure those fields are populated in your Profile?
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Old Jan 17, 16, 10:15 pm
  #439  
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Originally Posted by hailstorm
Are you sure those fields are populated in your Profile?
Yes. I did double-check because that would be logical but my address details haven't disappeared during the system maintenance.
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Old Jan 17, 16, 10:50 pm
  #440  
Moderator: Midwest, Las Vegas & Dining Buzz
 
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Location: Chicago, Illinois
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Originally Posted by hailstorm
Are you sure those fields are populated in your Profile?
Originally Posted by danger
Yes. I did double-check because that would be logical but my address details haven't disappeared during the system maintenance.
Same thing has been happening to me the past month or so too.
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Old Jan 17, 16, 10:56 pm
  #441  
 
Join Date: Feb 2013
Programs: Hilton Diamond
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Originally Posted by danger
Since this system maintenance, every time I make a reservation I'm asked to input all my address details on the payment page, even when I'm logged in. My name and credit card details are pre-populated but never my address details.

Is anyone else experiencing this?
Yes, it has been really annoying the crap out of me.
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Old Jan 17, 16, 11:31 pm
  #442  
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Mine was missing a telephone number after the upgrade, corrected it in my profile and haven't been bothered since....
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Old Jan 18, 16, 8:59 am
  #443  
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Hyatt hacked - data breach

It wasn't an upgrade and it wasn't system maintenence. Computers used to process Hyatt payments was HACKED. There was another post on this but the mod prematurely locked it so we can't post on the subject and subsequently the thread got buried. Hush-hush Hyatt:

http://www.flyertalk.com/forum/hyatt...-breach-7.html

The list of affected Hyatt locations and respective at-risk dates is available here:

http://www.hyatt.com/protectingourcustomers/hotellist/

Hyatt has arranged for CSID to provide one year of CSIDs Protector services to affected customers at no cost to them. CSID is one of the leading providers of fraud detection solutions and technologies. In order to activate CSIDs Protector coverage, affected customers in the U.S. may visit www.csid.com/hyatt-us and affected customers outside the U.S. may visit www.csid.com/hyatt-intl to complete a secure sign up and enrollment process.
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Old Jan 18, 16, 10:11 am
  #444  
Moderator: GLBT Travelers & Hyatt Gold Passport
 
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Originally Posted by BillyBaloney
It wasn't an upgrade and it wasn't system maintenence. Computers used to process Hyatt payments was HACKED. There was another post on this but the mod prematurely locked it so we can't post on the subject and subsequently the thread got buried. Hush-hush Hyatt:

http://www.flyertalk.com/forum/hyatt...-breach-7.html.
It was locked simply because a new thread with more details was created and we don't want 2 threads running on the same issue. You know well that there is a new thread, you even posted in it.

Peteropny - co-mod - Hyatt
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Old Feb 1, 16, 8:41 pm
  #445  
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Originally Posted by danger
Since this system maintenance, every time I make a reservation I'm asked to input all my address details on the payment page, even when I'm logged in. My name and credit card details are pre-populated but never my address details.

Is anyone else experiencing this?
This issue persists for me. And now all my reservations have once again disappeared from my Gold Passport account.
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Old Feb 2, 16, 3:44 pm
  #446  
 
Join Date: Jun 2012
Location: Brooklyn, NY
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Stunning, the website is down AGAIN. My TA can't even see inventory, there is no way to reserve at any Hyatt right now.
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Old Feb 2, 16, 3:49 pm
  #447  
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It's apparent now that the original planned maintenance was solely for the purpose of degrading HGP benefits, not to actually fix the issues plaguing the website.
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Old Feb 2, 16, 3:54 pm
  #448  
 
Join Date: Jun 2012
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Originally Posted by hailstorm
It's apparent now that the original planned maintenance was solely for the purpose of degrading HGP benefits, not to actually fix the issues plaguing the website.
I think it was a lot more likely to increase security and close holes after the massive PII breach.
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Old Feb 2, 16, 4:11 pm
  #449  
 
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I think we need an alert for when the site is actually up.
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Old Feb 2, 16, 6:15 pm
  #450  
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You can call Hyatt - and Larry, Moe, or Curly will reset your password. It won't change anything, but that is what they do there.
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