Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hyatt | World of Hyatt
Reload this Page >

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Old Jan 14, 16, 10:45 am
  #421  
 
Join Date: Aug 2009
Location: SFO
Programs: Hyatt Globalist, Marriott Platinum (LTG), Hilton Gold, United 1K, AA EXP, AS MVP 75K
Posts: 206
All reservations have vanished

1 minute I have 9 upcoming bookings, the next I have 0. Anyone else notice that there are no current reservations in your HGP account?

Another IT maintenance update or is it time to panic?
tigerwong is offline  
Old Jan 14, 16, 10:53 am
  #422  
Four Seasons Contributor BadgeShangri-La Contributor Badge
 
Join Date: Feb 2010
Location: ORD
Posts: 4,008
Originally Posted by tigerwong
1 minute I have 9 upcoming bookings, the next I have 0. Anyone else notice that there are no current reservations in your HGP account?

Another IT maintenance update or is it time to panic?
Same here.
United747 is online now  
Old Jan 14, 16, 10:55 am
  #423  
 
Join Date: Aug 2009
Location: SFO
Programs: Hyatt Globalist, Marriott Platinum (LTG), Hilton Gold, United 1K, AA EXP, AS MVP 75K
Posts: 206
Thanks for chiming in. Sadly that makes me feel better. Misery loves company, I suppose.
tigerwong is offline  
Old Jan 14, 16, 10:59 am
  #424  
 
Join Date: Nov 2009
Location: PHL , EWR
Programs: AA Platinum, UA Gold, Hyatt Diamond, Avis First
Posts: 293
Like others here I'm quickly loosing my confidence in Hyatt. I often have plans change late and have to cancel and rebook reservations to other locations. Not having a reliable website is making that extremely difficult over the last few weeks.
steve65341 is offline  
Old Jan 14, 16, 11:01 am
  #425  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 53,450
All gone.
Kacee is online now  
Old Jan 14, 16, 11:14 am
  #426  
Four Seasons Contributor BadgeShangri-La Contributor Badge
 
Join Date: Feb 2010
Location: ORD
Posts: 4,008
My stays are back now. I'm going to cancel a few though.
United747 is online now  
Old Jan 14, 16, 2:45 pm
  #427  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 53,450
And Now:

Our online reservation system is currently unavailable. Please try your request again later.

Unbelievable.
Kacee is online now  
Old Jan 14, 16, 2:56 pm
  #428  
 
Join Date: Jul 2008
Location: ORD
Programs: AA LT Plat, United Silver, Hyatt Glob, Hilton Diamond, Marriott/SPG Platinum
Posts: 179
Originally Posted by Kacee
And Now:

Our online reservation system is currently unavailable. Please try your request again later.

Unbelievable.
This is just infuriating! It worked better before the overhaul!
JD623 is offline  
Old Jan 14, 16, 3:01 pm
  #429  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 32,820
I had a lot of trouble checking rates for a booking today. I finally chose my rate, made the booking and printed out the confirmation. Shortly thereafter I got two confirmations, each with different numbers.
SanDiego1K is offline  
Old Jan 15, 16, 5:36 am
  #430  
 
Join Date: May 2014
Posts: 378
Has Hyatt released any kind of update on what kind of cluster-f is going on internally?
Frindle is offline  
Old Jan 15, 16, 6:40 am
  #431  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,255
Originally Posted by Frindle
Has Hyatt released any kind of update on what kind of cluster-f is going on internally?
I doubt that we will while the systemic malware issue is still fresh in everyone's minds...
hailstorm is offline  
Old Jan 16, 16, 5:54 am
  #432  
 
Join Date: May 2014
Posts: 378
Originally Posted by hailstorm
I doubt that we will while the systemic malware issue is still fresh in everyone's minds...
Yeah, but I'm having phantom points show up in my account, which worries me a bit. I've had 5k points deposited erroneously into my account in the last month from "points purchases" that I did not complete.
Frindle is offline  
Old Jan 16, 16, 9:55 pm
  #433  
Four Seasons Contributor BadgeHyatt Contributor Badge
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 9,071
Originally Posted by JD623
This is just infuriating! It worked better before the overhaul!
The overhaul didn't even overhaul the website either.
Aventine is offline  
Old Jan 16, 16, 11:31 pm
  #434  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 53,450
Originally Posted by Aventine
The overhaul didn't even overhaul the website either.
Which raises the question, just what did they do?

I'm thinking this was all related to the data breach.
Kacee is online now  
Old Jan 17, 16, 12:10 am
  #435  
Four Seasons Contributor BadgeHyatt Contributor Badge
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 9,071
Originally Posted by Kacee
Which raises the question, just what did they do?

I'm thinking this was all related to the data breach.
I've heard they were migrating to a new platform for their systems among other things.
Aventine is offline  

Thread Tools
Search this Thread