Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 22, 15, 9:20 am
#316
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I just get this...for F's sake, IT is really not a strong point here, right?
SORRY, WE'RE EXPERIENCING TECHNICAL DIFFICULTIES AND WERE UNABLE TO COMPLETE YOUR REQUEST.
Hyatt Home Page
Find a Hotel
Make a Reservation
Hyatt Gold Passport
Hyatt Vacation Club
Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
SORRY, WE'RE EXPERIENCING TECHNICAL DIFFICULTIES AND WERE UNABLE TO COMPLETE YOUR REQUEST.
Hyatt Home Page
Find a Hotel
Make a Reservation
Hyatt Gold Passport
Hyatt Vacation Club
Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
Dec 22, 15, 10:52 am
#317
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,846
Just went off the line with a very unpleasant call with their customer service. After the maintenance my account shows I still have to do 12 nights to receive diamond status until Feb. 2017 , although I´ve completed 74 nights this year and did receive a mail back in September, qualifying as a diamond until 2017. I was told , I had to close my browser and delete cookies and log on again but still the same , after which I was told that I could not have received a email qualifying for Diamond status before the year has ended.
I really don´t get this. So my received and confirmed email does not count and I have to complete 86 nights to qualify for Diamond in 2017.
On top , he was quite stressed and rude at the end. I really like Hyatt , but this really questions if I will give my +140 nights next year to SPG .
Really disappointed by Hyatt.
I really don´t get this. So my received and confirmed email does not count and I have to complete 86 nights to qualify for Diamond in 2017.
On top , he was quite stressed and rude at the end. I really like Hyatt , but this really questions if I will give my +140 nights next year to SPG .
Really disappointed by Hyatt.
Dec 22, 15, 3:03 pm
#318
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 988
Apparently, this upgrade was focused on back end systems to support tighter GP integration for Hyatt hotels.
The only difference I have noticed is that the 1,000 points/stay Courtesy Card bonus now posts with stays like the Diamond amenity points vs. a separate "promotion" that is triggered once a stay posts.
Of course, I haven't been able to log in since yesterday.
The only difference I have noticed is that the 1,000 points/stay Courtesy Card bonus now posts with stays like the Diamond amenity points vs. a separate "promotion" that is triggered once a stay posts.
Of course, I haven't been able to log in since yesterday.
Dec 22, 15, 7:14 pm
#319
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,256
The Diamond Line has been updated with a message stating that any questions regarding recent transactions should be deferred to after January 1st.
Dec 22, 15, 8:20 pm
#320
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 3,873
Dec 22, 15, 8:52 pm
#321
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
I'm shocked that anyone is surprised by this, the website has been Hyatt's biggest weakness, and they are making no effort to improve it.
Dec 22, 15, 9:54 pm
#322
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,549
I'd love to know who the bright is who decided to do maintenance not only at what must be the busiest part of the hotel season but also on the eve of the membership tier qualification and requalification.
Dec 22, 15, 10:12 pm
#323
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,374
My thoughts exactly. This is definitely the DUMBEST time of the year to decide to upgrade the system in a manner that takes down the entire website for DAYS.
Dec 22, 15, 10:24 pm
#324
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,256
The person that decided that they absolutely, positively had to have the infrastructure in place to announce a reduction in benefits in early January.
Dec 22, 15, 10:26 pm
#325
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,549
Dec 22, 15, 10:28 pm
#326
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,256
Dec 22, 15, 10:43 pm
#327
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Dec 23, 15, 8:03 am
#329
Join Date: Dec 2014
Location: Switzerland; South Korea
Posts: 312
Trying to make a booking now, and getting this ugly message.
Thank you for refusing my money, Hyatt.
Thank you for refusing my money, Hyatt.
Due to the policies associated with this reservation, it cannot be viewed or modified on-line.
To speak with a Hyatt Representative from within the US and Canada, please call 1-800-323-7249 or 402 592 6465. To view our list of contact numbers available in other countries please click here .
To reach us electronically, click here.
{259=There has been an error in processing your Gold Passport request. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center.}
To speak with a Hyatt Representative from within the US and Canada, please call 1-800-323-7249 or 402 592 6465. To view our list of contact numbers available in other countries please click here .
To reach us electronically, click here.
{259=There has been an error in processing your Gold Passport request. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center.}
Dec 23, 15, 8:15 am
#330
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 3,873
This is what is really ticking me off, they couldn't have waited until January after everyone was all sorted out with their status
