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Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Old Dec 22, 15, 9:20 am
  #316  
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I just get this...for F's sake, IT is really not a strong point here, right?

SORRY, WE'RE EXPERIENCING TECHNICAL DIFFICULTIES AND WERE UNABLE TO COMPLETE YOUR REQUEST.
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LondonElite is offline  
Old Dec 22, 15, 10:52 am
  #317  
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Join Date: Jul 2001
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Originally Posted by Bellroy001
Just went off the line with a very unpleasant call with their customer service. After the maintenance my account shows I still have to do 12 nights to receive diamond status until Feb. 2017 , although Ive completed 74 nights this year and did receive a mail back in September, qualifying as a diamond until 2017. I was told , I had to close my browser and delete cookies and log on again but still the same , after which I was told that I could not have received a email qualifying for Diamond status before the year has ended.
I really dont get this. So my received and confirmed email does not count and I have to complete 86 nights to qualify for Diamond in 2017.
On top , he was quite stressed and rude at the end. I really like Hyatt , but this really questions if I will give my +140 nights next year to SPG .
Really disappointed by Hyatt.
Call back. I requalified in Oct, received the same email as you, and also received my credentials about a month ago.
Mary2e is offline  
Old Dec 22, 15, 3:03 pm
  #318  
 
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 988
Apparently, this upgrade was focused on back end systems to support tighter GP integration for Hyatt hotels.

The only difference I have noticed is that the 1,000 points/stay Courtesy Card bonus now posts with stays like the Diamond amenity points vs. a separate "promotion" that is triggered once a stay posts.

Of course, I haven't been able to log in since yesterday.

Originally Posted by elg26
So what did they actually do to the site?
sensei is offline  
Old Dec 22, 15, 7:14 pm
  #319  
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Join Date: Jul 2011
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The Diamond Line has been updated with a message stating that any questions regarding recent transactions should be deferred to after January 1st.
hailstorm is offline  
Old Dec 22, 15, 8:20 pm
  #320  
 
Join Date: Feb 2013
Programs: Hilton Diamond
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Originally Posted by hailstorm
The Diamond Line has been updated with a message stating that any questions regarding recent transactions should be deferred to after January 1st.
Oh geez, that means nothing is going to update for at least another week
Miesque is offline  
Old Dec 22, 15, 8:52 pm
  #321  
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I'm shocked that anyone is surprised by this, the website has been Hyatt's biggest weakness, and they are making no effort to improve it.


Originally Posted by hailstorm
The Diamond Line has been updated with a message stating that any questions regarding recent transactions should be deferred to after January 1st.
Radiant Flyer is offline  
Old Dec 22, 15, 9:54 pm
  #322  
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Join Date: Apr 2007
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I'd love to know who the bright is who decided to do maintenance not only at what must be the busiest part of the hotel season but also on the eve of the membership tier qualification and requalification.
danger is offline  
Old Dec 22, 15, 10:12 pm
  #323  
 
Join Date: Oct 2013
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Originally Posted by danger
I'd love to know who the bright is who decided to do maintenance not only at what must be the busiest part of the hotel season but also on the eve of the membership tier qualification and requalification.
My thoughts exactly. This is definitely the DUMBEST time of the year to decide to upgrade the system in a manner that takes down the entire website for DAYS.
cdancer20 is offline  
Old Dec 22, 15, 10:24 pm
  #324  
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Originally Posted by danger
I'd love to know who the bright is who decided to do maintenance not only at what must be the busiest part of the hotel season but also on the eve of the membership tier qualification and requalification.
The person that decided that they absolutely, positively had to have the infrastructure in place to announce a reduction in benefits in early January.
hailstorm is offline  
Old Dec 22, 15, 10:26 pm
  #325  
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Originally Posted by hailstorm
The person that decided that they absolutely, positively had to have the infrastructure in place to announce a reduction in benefits in early January.
Other than the rumoured changed to the validity of the DSUs, what reduction in benefits?
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Old Dec 22, 15, 10:28 pm
  #326  
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Originally Posted by danger
Other than the rumoured changed to the validity of the DSUs, what reduction in benefits?
I can't infer all the specifics from a couple service requests. We'll just have to wait for those.
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Old Dec 22, 15, 10:43 pm
  #327  
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Originally Posted by hailstorm
The person that decided that they absolutely, positively had to have the infrastructure in place to announce a reduction in benefits in early January.
That's what I'm afraid of too.... first flood the system with status matches and benefits like DSU's and then limited their use
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Old Dec 23, 15, 6:48 am
  #328  
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Anyone else missing activity from the blackout?
yosithezet is offline  
Old Dec 23, 15, 8:03 am
  #329  
 
Join Date: Dec 2014
Location: Switzerland; South Korea
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Trying to make a booking now, and getting this ugly message.

Thank you for refusing my money, Hyatt.

Originally Posted by Hyatt's Crappy Website
Due to the policies associated with this reservation, it cannot be viewed or modified on-line.

To speak with a Hyatt Representative from within the US and Canada, please call 1-800-323-7249 or 402 592 6465. To view our list of contact numbers available in other countries please click here .

To reach us electronically, click here.
{259=There has been an error in processing your Gold Passport request. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center.}
benji2227 is offline  
Old Dec 23, 15, 8:15 am
  #330  
 
Join Date: Feb 2013
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Originally Posted by danger
I'd love to know who the bright is who decided to do maintenance not only at what must be the busiest part of the hotel season but also on the eve of the membership tier qualification and requalification.
This is what is really ticking me off, they couldn't have waited until January after everyone was all sorted out with their status
Miesque is offline  

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