Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 21, 2015, 4:24 pm
#301
Join Date: Apr 2006
Location: LAX
Programs: UA 1K MM, AA EXP, BA Silver, Marriott Plat., Hertz Pres. Circle, Avis First
Posts: 917
Interestingly, I just received my Hyatt account summary email with my totals as they were on December 7. That came as a relief, since it documents my proper levels of mileage, stays and nights. Hopefully others will also get their emails like this son, so we will all have documentation of the proper amounts...
Dec 21, 2015, 5:01 pm
#302
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
My account also shows Feb 2016 expiration. Guess I'll just have to hold on to the email from HGP (from the match) which clearly states Feb 2017.
My reservations also continue to show Platinum though when I called yesterday to sort out a DSU that hadn't reverted back to the original rate they said it showed Diamond on their side.
Overall seems like they completely bungled this - hopefully a nice promo in Q1 will be put in place to smooth things over.
My reservations also continue to show Platinum though when I called yesterday to sort out a DSU that hadn't reverted back to the original rate they said it showed Diamond on their side.
Overall seems like they completely bungled this - hopefully a nice promo in Q1 will be put in place to smooth things over.
Dec 21, 2015, 8:51 pm
#305
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,076
Has anyone else been getting the "An unexpected error has occurred while attempting to process your request. Please try again later." message every time they try to log in?
Dec 21, 2015, 10:51 pm
#306
Join Date: Jul 2011
Location: West Coast
Programs: UA 1K 2MM, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 264
Dec 21, 2015, 11:07 pm
#307
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,432
Since the Diamond Line says not to call until Tuesday, I expect that things will be in a state of flux until then.
Dec 22, 2015, 1:02 am
#308
Join Date: Apr 2007
Programs: qantas platinum (OWE), hyatt platinum, hertz gold
Posts: 205
Good outcome
My story is similar to a few people here. Before the system was offline I had 24 stays with the final one for the year coming up today. Since the system is back up I have 23 stays showing.
Sent a private message to Gold Passport Concierge (got a reply with 15 minutes) who informed me she could in fact see 24 and after today's stay that would indeed be 25.
Of course the whole thing is a fiasco, but her prompt customer service put my mind at rest.
Sent a private message to Gold Passport Concierge (got a reply with 15 minutes) who informed me she could in fact see 24 and after today's stay that would indeed be 25.
Of course the whole thing is a fiasco, but her prompt customer service put my mind at rest.
Dec 22, 2015, 1:25 am
#310
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
And to learn by experiences that the new system will prevent DSU's to be used after their "expiry" date is another insult.
Last edited by RTW1; Dec 22, 2015 at 1:33 am
Dec 22, 2015, 7:18 am
#311
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,243
I understand that the stays during the official "HGP blackout" were going to take an extra week to post based on the statement given prior to the maintenance, but they indicated things would work as usual for activity after it and I have not received credit for two stays I did after the system came back up, in addition to the stay I made during the blackout. Its December 22nd, this is ridiculous.
Follow-up, after posting I went to double check something on my account and now I can't log in, even though I could 10 min ago.
Follow-up, after posting I went to double check something on my account and now I can't log in, even though I could 10 min ago.
Dec 22, 2015, 7:19 am
#312
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Dec 22, 2015, 8:05 am
#314
Join Date: Jul 2004
Location: ORD
Programs: AA PLT, UA Silver, EK Gold, Hilton Diamond, Global Entry, Clear
Posts: 1,082
