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Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Old Dec 21, 15, 8:06 am
  #286  
 
Join Date: May 2013
Posts: 70
Like many here, my status is only showing through 2/16. Need to apply a DSU so I'll ask when I call.

Last edited by jackthedog; Dec 21, 15 at 8:29 am
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Old Dec 21, 15, 8:16 am
  #287  
 
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,111
This late in the year I'm not too happy to have my account show 24 stays, when I'm sure it showed 25 stays before the maintenance and I've counted 4 times and come up with 25 each time.

Last edited by OsakaWino; Dec 21, 15 at 10:13 am
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Old Dec 21, 15, 10:08 am
  #288  
 
Join Date: Sep 2012
Posts: 4,423
Originally Posted by Radiant Flyer
Hummm I made a 2 week points and cash reservation right before they shut down the system. My reservation is there, but the points have been added back...

Thanks Hyatt!!!
MIne is the opposite. I tried making a P+C reservation last night for April; the reservation didn't go through (errored out), but the points were deducted.
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Old Dec 21, 15, 10:10 am
  #289  
 
Join Date: Sep 2012
Posts: 4,423
Originally Posted by jackthedog
Like many here, my status is only showing through 2/16. Need to apply a DSU so I'll ask when I call.
I'm in the same boat. I'm on hold right now. Want to book a stay in April and would like to apply a DSU to it, but status ends 2/16.
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Old Dec 21, 15, 11:29 am
  #290  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,901
Originally Posted by britinva79
I have lost a few stays and 5 nights and also a bunch of points. Apparently it looks correct on their end though so hoping that this fixes itself in the next day or so.
Three missing stays - two of which were there before the maintenance - and points missing too.

Hope they get their act together soon. I'm not bothering to call yet.
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Old Dec 21, 15, 11:32 am
  #291  
 
Join Date: Dec 2004
Location: MKE
Programs: SPG LTP & Hyatt Globalist. IHG, Radisson, HH, National from credit cards
Posts: 887
So before the upgrade it said 24 stays YTD, with one booked for this week. Xmas DSU at the Andaz West Hollywood, which seemed like a nice way to requalify.

Now it says 22 stays. Counting carefully, it appears I actually had 23 stays! So the old system somehow over counted by one, and the new system under counts by one.

As I made my booking decisions based on the message that I needed one more stay to requalify it would be nice if Hyatt honored that, but I don't suppose it will happen.

I don't have the Hyatt CC, unlike some of the other posters with altered stay totals. I did have some manual reposts to add missing amenity points and a few non-stay credits, so maybe one of those had given an extra stay credit by being misposted.
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Old Dec 21, 15, 12:07 pm
  #292  
 
Join Date: Mar 2008
Location: EWR
Programs: US CP, SPG Plat, Hyatt Diamond, Marriott Plat
Posts: 161
Originally Posted by ENIAC
So before the upgrade it said 24 stays YTD, with one booked for this week. Xmas DSU at the Andaz West Hollywood, which seemed like a nice way to requalify.

Now it says 22 stays. Counting carefully, it appears I actually had 23 stays! So the old system somehow over counted by one, and the new system under counts by one.

As I made my booking decisions based on the message that I needed one more stay to requalify it would be nice if Hyatt honored that, but I don't suppose it will happen.

I don't have the Hyatt CC, unlike some of the other posters with altered stay totals. I did have some manual reposts to add missing amenity points and a few non-stay credits, so maybe one of those had given an extra stay credit by being misposted.
Yes - this is my situation too. I had 24 stays recently with one booked this week. Now the system shows 21 and GP customer service says it is really 23 (after credit card nights added back I guess). I hate finding out that I need another stay with 1 week left in the year!
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Old Dec 21, 15, 12:16 pm
  #293  
 
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,840
Down a couple stays. All reservations appear correct. All points balances seem correct. Obviously the stays during the period havent showed up yet. Nice to know Hyatt IT is working effectively and efficiently.

Glad to be able to book stays now... did 4 this AM on points.
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Old Dec 21, 15, 12:43 pm
  #294  
 
Join Date: Jun 2011
Posts: 22
Originally Posted by DaveInLA
I'm in the same boat. I'm on hold right now. Want to book a stay in April and would like to apply a DSU to it, but status ends 2/16.
Did they correct this back to 2/17?
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Old Dec 21, 15, 1:40 pm
  #295  
 
Join Date: Sep 2009
Location: Europe
Posts: 2,411
Count yourselves lucky, as you get at least some sort of information... I've had to deal with this the last 24 hours:

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Old Dec 21, 15, 2:02 pm
  #296  
 
Join Date: Sep 2012
Posts: 4,423
Originally Posted by Moonwalkr

Did they correct this back to 2/17?
He agent confirmed 2/17, but online profile still shows 2/16. He let me apply DSU in April
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Old Dec 21, 15, 2:26 pm
  #297  
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Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,256
Tried to apply a DSU to a reservation in May. Was told by Diamond Line that that couldn't be done for P+C reservation. Sent PM to HyattConcierge asking if they could do something. This was their response:

We have a new system which was preventing us from using the current awards past the expiration date. I have adjusted this reservation and new email confirmation has been sent to you.
So be aware that some pushing may be required to use your existing DSU.

Also, the Reservation Details no longer show the room type booked. Without a confirmation mail, there is no longer any way to tell what room you have anymore!
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Old Dec 21, 15, 3:06 pm
  #298  
 
Join Date: Jan 2008
Posts: 3,298
Hopefully they restore history of the account past this year. I can only go back to Jan now to review stay and points, etc history.
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Old Dec 21, 15, 3:27 pm
  #299  
 
Join Date: Oct 2014
Posts: 42
Just went off the line with a very unpleasant call with their customer service. After the maintenance my account shows I still have to do 12 nights to receive diamond status until Feb. 2017 , although Ive completed 74 nights this year and did receive a mail back in September, qualifying as a diamond until 2017. I was told , I had to close my browser and delete cookies and log on again but still the same , after which I was told that I could not have received a email qualifying for Diamond status before the year has ended.
I really dont get this. So my received and confirmed email does not count and I have to complete 86 nights to qualify for Diamond in 2017.
On top , he was quite stressed and rude at the end. I really like Hyatt , but this really questions if I will give my +140 nights next year to SPG .
Really disappointed by Hyatt.
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Old Dec 21, 15, 3:48 pm
  #300  
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Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,256
Originally Posted by antonius66
Hopefully they restore history of the account past this year. I can only go back to Jan now to review stay and points, etc history.
The fact that they've combined the month and year into one selection box leads me to believe that they will not.

The sole point of this maintenance seems to be to improve performance by eliminating various functionality.
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