Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 20, 15, 10:38 am
#241
Join Date: Jul 2009
Posts: 53
Still not able to login to my account. Don't have any status, but was actually hoping to transfer some UR points and make a booking today. Anyone else still shut out? I'm hesitant to transfer the UR points until I can actually log in to my account and make sure they go through.
Dec 20, 15, 11:43 am
#243
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,289
Dec 20, 15, 11:59 am
#245
Join Date: Jun 2013
Posts: 2,252
I'm really not worried a bit. I'm sure it will be fixed in due time. As I said earlier, I requalified in Oct and already received my new credentials.
I'm not getting why people are up in arms about the expiration date. I understand they are upset about not being to make award reservations, but the date, plus requalifying isn't all that important.
At worse, a copy of the folio will easily prove there were enough stays or nights by the end of the year.
I'm not getting why people are up in arms about the expiration date. I understand they are upset about not being to make award reservations, but the date, plus requalifying isn't all that important.
At worse, a copy of the folio will easily prove there were enough stays or nights by the end of the year.
Dec 20, 15, 12:07 pm
#246
Formerly known as Stephenk19
Join Date: Nov 2011
Location: Munich, Germany
Programs: Free Agent
Posts: 409
) I have booked numerous stays for mid to late 2016 at Hyatt over others due to the new status. Worst case I can cancel and go back to Marriott, but would prefer not to have this hassle.
Dec 20, 15, 12:26 pm
#248
Join Date: Jun 2013
Location: BWI/DCA
Programs: Hilton Diamond, Hyatt Platinum, Marriott Gold, AA Plat
Posts: 6
My matched status is showing to expire at the end of February 2016.. i had basically switched all my stays to Hyatt due to being matched to Diamond... it's making me nervous as no one seems to have any answer.
Dec 20, 15, 12:52 pm
#249
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
I can log in now, but every time I make a reservation I get 3 emails, 1 confirmation email, then 2 others indicating I have made changes to my account... which I have not.
Dec 20, 15, 12:59 pm
#250
Join Date: Dec 2012
Location: Chicago, IL
Posts: 345
When I try to log in I get an error message: "An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center."
I have tried multiple times since this morning and have received the same thing every time.
I have tried multiple times since this morning and have received the same thing every time.
Dec 20, 15, 1:03 pm
#251
Join Date: Aug 2001
Posts: 90
I still get a stack trace:
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
com.hyatt.util.ContextPathPipelineUtil.service(Con textPathPipelineUtil.java:361)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
...
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
com.hyatt.util.ContextPathPipelineUtil.service(Con textPathPipelineUtil.java:361)
atg.servlet.pipeline.PipelineableServletImpl.passR equest(PipelineableServletImpl.java:116)
...
Dec 20, 15, 1:15 pm
#252
Join Date: Feb 2010
Location: ORD
Posts: 4,007
Dec 20, 15, 2:00 pm
#254
Join Date: Oct 2003
Location: TPA
Programs: DL Plat, AA Plat 2MM, HH Diamond, WoH Globalist, SPG Gold
Posts: 2,204
That's strange
I was able to sign in for the first time since Tuesday morning. The good news:
The interesting development: I was credited for a stay a little over a week ago that I didn't make. Even more interesting is that I can pull the folio of the stay. I don't see the charge for it on any of my credit cards, so I am not concerned that I was charged for a stay that never occurred. However, I am concerned that my name, HGP#, and address were associated with a stay that someone else might have made.
I need to call HGP when I get a chance.
- My past stays were all there.
- My future reservations were all there.
The interesting development: I was credited for a stay a little over a week ago that I didn't make. Even more interesting is that I can pull the folio of the stay. I don't see the charge for it on any of my credit cards, so I am not concerned that I was charged for a stay that never occurred. However, I am concerned that my name, HGP#, and address were associated with a stay that someone else might have made.
I need to call HGP when I get a chance.
