Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 20, 2015, 1:37 am
#211
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I called in (10PM NY time) and reservations was able to grab a cash 'n points night for me but it seems that the customer end of the system is still red lettered.
Dec 20, 2015, 4:24 am
#212
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Pushing through a major system downtime and change to an IT system when your in-house and/or outsourced IT staff are likely to be distracted by concerns outside of work too? Not exactly my idea of smart, but then again who knows what their rush was to do this at this time of the year.
Dec 20, 2015, 4:38 am
#213
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Here's the latest message:
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
Now they're not even giving a time when it will be back up.
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
Now they're not even giving a time when it will be back up.
Dec 20, 2015, 5:56 am
#214
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
At the very least, I say they need a great January promo for those of us that stuck through this and did jump ship. (Especially since I have a New Years trip lol. )
Dec 20, 2015, 6:42 am
#216
Join Date: May 2014
Posts: 378
They've acknowledged there's a problem, at least to a user on twitter:
https://twitter.com/HyattConcierge/s...56424457363456
I guess all those free Diamond status matches put too much of a strain on the system....
https://twitter.com/HyattConcierge/s...56424457363456
I guess all those free Diamond status matches put too much of a strain on the system....
Dec 20, 2015, 6:42 am
#217
Join Date: Nov 2003
Location: Los Angeles, CA AA LifetimePLT-2MM; SPG Platinum; HHDiamond
Programs: AA EXP, DL PM
Posts: 76
The mobile shows 8 less stays and 12 less nights for my account. Called the Diamond desk and recording now says "maintenance until Tuesday". I have been on hold 15 minutes waiting for them to tell me why the lost activity. Unbelievable that they messed up the conversion so badly...
Dec 20, 2015, 6:52 am
#219
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
I just spoke with a rep in the US. Before I could the recorded announcement acknowledged the "system maintenance" and "request you contact us back after Tuesday". Tuesday? Wow. That would be seven days.
I can login on the app but the reservation details are weird. Does anyone else have something like this?
I can login on the app but the reservation details are weird. Does anyone else have something like this?
Dec 20, 2015, 7:36 am
#220
Join Date: Sep 2009
Location: Los Angeles, CA
Programs: World of Hyatt, Chase Ultimate Rewards
Posts: 200
Looks likes its up and running again.
However my stay and night credits are still incorrect! Again missing 5 stays and 10 nights! So it's still not fixed in spite of the additional down time. MAJOR FAIL!!!
ERQ
However my stay and night credits are still incorrect! Again missing 5 stays and 10 nights! So it's still not fixed in spite of the additional down time. MAJOR FAIL!!!
ERQ
Dec 20, 2015, 8:03 am
#223
Join Date: Feb 2008
Location: Mississippi
Programs: Hyatt Diamond
Posts: 159
Dec 20, 2015, 8:20 am
#225
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 470
Im surprised more Diamonds aren't noticing that their diamond expiration (if you've re-qualified this year) is displaying the wrong year (Feb - 2016.)
A total embarrassment for Hyatt. Not only did they drop the giant ball on the diamond "gifting" fiasco, they look like amateurs with this computer "transition." Horrible execution of their corporate plans....
A total embarrassment for Hyatt. Not only did they drop the giant ball on the diamond "gifting" fiasco, they look like amateurs with this computer "transition." Horrible execution of their corporate plans....