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Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)

Old Dec 19, 2015, 6:09 pm
  #196  
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Originally Posted by Duke787
Was able to apply a DSU ~2pm EST. DSU got in but never received the updated receipt with the price knocked down to the original price.

I had another reservation that I applied a DSU to right before the system went down and had never received updated receipt. Took about 30 minutes and they were able to update that one.

Looks like I'll likely just need to wait on the new one for a couple of days before getting it re-priced appropriately.
I did the same re applying a DSU right before the lock. I don't think it was applied correctly, don't think it was agent error either. Will call in the morning to see what's up. Stay is Christmas Eve so would like it to get settled asap.
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Old Dec 19, 2015, 6:30 pm
  #197  
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Sunday, December 20th and it's still done for me.
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Old Dec 19, 2015, 6:36 pm
  #198  
 
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Originally Posted by brosenberg0
Seems to be working for some. Anyone try UR> Hyatt transfer yet and if so if it is working?
I was able to login and did a instant UR->hyatt transfer this morning (PST), and it worked fine. I was also be able to call in and made a C+P booking + DSU upgrade and received the confirmation email with the suite. But tried again this afternoon and now the red letters :}
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Old Dec 19, 2015, 6:55 pm
  #199  
 
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While speaking to an agent just now (for canceling a reservation...which could not be done online)....he said that everything came back up earlier today. But then, so many users jumped on the site all at once..and the system crashed.

The agents systems are now up and running (according to this one agent) but the customer facing system is currently down after coming back up briefly.
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Old Dec 19, 2015, 6:59 pm
  #200  
 
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Originally Posted by hailstorm
The HyattConcierge Twitter account told me everything was up and running. I sent them a screenshot of the website showing otherwise. No response after that.

Usually when a company make a ridiculous notice of four days downtime during the business week, they're just covering their arse for the worst case scenario. But in Hyatt's case, it looks like that was a stretch goal.
I had the same interaction with HytattConceirge twitter but they were able to check award availability and process points+cash booking for me.
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Old Dec 19, 2015, 7:03 pm
  #201  
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I wish Hyatt would outsource their hotel booking to Hilton.
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Old Dec 19, 2015, 7:40 pm
  #202  
 
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Originally Posted by hailstorm
I wish Hyatt would outsource their hotel booking to Hilton.
LOL - I used to ..... and moan all the time about Hilton's IT and then I started spliting my business with Hyatt and wow, they manage to make Hilton's backwater IT dept look like a bunch of MIT grads
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Old Dec 19, 2015, 9:27 pm
  #203  
 
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I was understanding of this maintenance only because Hyatt informed us a couple of weeks in advance ... but now it's overdue and have become irritating as I have reservations I need to modify and cannot.
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Old Dec 19, 2015, 9:31 pm
  #204  
 
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Originally Posted by hailstorm
I wish Hyatt would outsource their hotel booking to Hilton.
I am having trouble with a hilton reservation that I canceled and I didnt get the points back now
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Old Dec 19, 2015, 9:36 pm
  #205  
 
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It is 11:34 est and I'm getting the system under maintenance. Not a major issue to me however I can certainly see how some might be a bit upset. Good luck to all.
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Old Dec 19, 2015, 9:41 pm
  #206  
 
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Originally Posted by derby44
It is 11:34 est and I'm getting the system under maintenance. Not a major issue to me however I can certainly see how some might be a bit upset. Good luck to all.
Yes - this is really frustrating! With such a well publicized system outage, one would think they would be more organized and start back up on time.
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Old Dec 19, 2015, 10:53 pm
  #207  
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Originally Posted by avm2806
Yes - this is really frustrating! With such a well publicized system outage, one would think they would be more organized and start back up on time.
I think it's safe to assume things have not gone as planned and that there are some pretty unhappy folks in Hyatt management right now.
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Old Dec 19, 2015, 11:58 pm
  #208  
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At least Jeff Zidell is showing a proper sense of urgency, tweeting about the best Ad Campaign of 2015.

Still down, and only a few islands in the world where it's not yet the 20th...
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Old Dec 20, 2015, 12:23 am
  #209  
 
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Able to login with the mobile site (seeing one stay and four nights less than I had before in my account and two other stays I had still pending to post, missing also a confirmed reservation I had for next year)
The mobile app and full site are still down(!)
This is messy I'm starting to fear there is going to be plenty of adjustments to make. I've never seen anything like this. I work on the IT sector this seems unheard of to me, how can they announce a full 3 day blackout then extend another day without notice, have parts of the system inconsistently up and down , presumedly incomplete restore and we will see what other surprises we will find... This isn't normal , good luck with the "retrospectives", tons of margin for improvement Hyatt.

Last edited by cape; Dec 20, 2015 at 12:40 am
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Old Dec 20, 2015, 1:27 am
  #210  
 
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Even worse?

Its now about 3am Denver time. I cannot make any standard booking via the website. All the Hyatt hotels in the States (at least) shows no availability!!!
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