Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 19, 15, 6:09 pm
#196
Join Date: Feb 2010
Location: ORD
Posts: 4,008
Was able to apply a DSU ~2pm EST. DSU got in but never received the updated receipt with the price knocked down to the original price.
I had another reservation that I applied a DSU to right before the system went down and had never received updated receipt. Took about 30 minutes and they were able to update that one.
Looks like I'll likely just need to wait on the new one for a couple of days before getting it re-priced appropriately.
I had another reservation that I applied a DSU to right before the system went down and had never received updated receipt. Took about 30 minutes and they were able to update that one.
Looks like I'll likely just need to wait on the new one for a couple of days before getting it re-priced appropriately.
Dec 19, 15, 6:36 pm
#198
Join Date: Mar 2015
Programs: Hyatt Diamond, SPG Plat, Hilton Gold, IHG Plat, AA Exec Plat
Posts: 67
I was able to login and did a instant UR->hyatt transfer this morning (PST), and it worked fine. I was also be able to call in and made a C+P booking + DSU upgrade and received the confirmation email with the suite. But tried again this afternoon and now the red letters :}
Dec 19, 15, 6:55 pm
#199
Join Date: Feb 2015
Posts: 889
While speaking to an agent just now (for canceling a reservation...which could not be done online)....he said that everything came back up earlier today. But then, so many users jumped on the site all at once..and the system crashed.
The agents systems are now up and running (according to this one agent) but the customer facing system is currently down after coming back up briefly.
The agents systems are now up and running (according to this one agent) but the customer facing system is currently down after coming back up briefly.
Dec 19, 15, 6:59 pm
#200
Join Date: Nov 2006
Location: cbr
Programs: QF WP (OWE) | Hyatt Globalist | HHonors Diamond
Posts: 4,972
The HyattConcierge Twitter account told me everything was up and running. I sent them a screenshot of the website showing otherwise. No response after that.
Usually when a company make a ridiculous notice of four days downtime during the business week, they're just covering their arse for the worst case scenario. But in Hyatt's case, it looks like that was a stretch goal.
Usually when a company make a ridiculous notice of four days downtime during the business week, they're just covering their arse for the worst case scenario. But in Hyatt's case, it looks like that was a stretch goal.
Dec 19, 15, 7:40 pm
#202
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 3,873
Dec 19, 15, 9:31 pm
#204
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,297
Dec 19, 15, 9:36 pm
#205
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
It is 11:34 est and I'm getting the system under maintenance. Not a major issue to me however I can certainly see how some might be a bit upset. Good luck to all.
Dec 19, 15, 9:41 pm
#206
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CourtesyC, HH DM, SQ PPS, BonvoyTit, UK, VS, UA, DL, AA
Posts: 1,705
Yes - this is really frustrating! With such a well publicized system outage, one would think they would be more organized and start back up on time.
Dec 19, 15, 10:53 pm
#207
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 53,501
I think it's safe to assume things have not gone as planned and that there are some pretty unhappy folks in Hyatt management right now.
Dec 19, 15, 11:58 pm
#208
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Globalist, SEIBU PRINCE CLUB Platinum, Marriott Gold, Cocos Gold
Posts: 20,256
At least Jeff Zidell is showing a proper sense of urgency, tweeting about the best Ad Campaign of 2015.
Still down, and only a few islands in the world where it's not yet the 20th...
Still down, and only a few islands in the world where it's not yet the 20th...
Dec 20, 15, 12:23 am
#209
Join Date: Feb 2009
Location: Spain
Programs: Iberia Plus Oro, Hyatt Glob, HHonors Diam, Amex Centurion, Hertz PC, UX Gold, Marriott Bonvoy Plat
Posts: 12
Dec20 8AM CET
Able to login with the mobile site (seeing one stay and four nights less than I had before in my account and two other stays I had still pending to post, missing also a confirmed reservation I had for next year)
The mobile app and full site are still down(!)
This is messy I'm starting to fear there is going to be plenty of adjustments to make. I've never seen anything like this. I work on the IT sector this seems unheard of to me, how can they announce a full 3 day blackout then extend another day without notice, have parts of the system inconsistently up and down , presumedly incomplete restore and we will see what other surprises we will find... This isn't normal , good luck with the "retrospectives", tons of margin for improvement Hyatt.
Able to login with the mobile site (seeing one stay and four nights less than I had before in my account and two other stays I had still pending to post, missing also a confirmed reservation I had for next year)
The mobile app and full site are still down(!)
This is messy I'm starting to fear there is going to be plenty of adjustments to make. I've never seen anything like this. I work on the IT sector this seems unheard of to me, how can they announce a full 3 day blackout then extend another day without notice, have parts of the system inconsistently up and down , presumedly incomplete restore and we will see what other surprises we will find... This isn't normal , good luck with the "retrospectives", tons of margin for improvement Hyatt.
Last edited by cape; Dec 20, 15 at 12:40 am
