Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 19, 2015, 2:55 pm
#181
Join Date: Jan 2010
Location: VIE
Programs: Hyatt Globalist, Hilton Gold, IHG Spire Elite, Shangri-La Jade
Posts: 77
At least you can log in...
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.
Dec 19, 2015, 3:14 pm
#183
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
I've called the Diamond line twice. The recorded greeting is something like "yes, we know your account is a mess. Please don't call until next year.". Then I'm cut off. I've been Diamond for, I think, 18 consecuitive years. This choice was based on, shall we say, a better customer service experience.
Dec 19, 2015, 3:49 pm
#185
Join Date: Jun 2011
Posts: 794
Who's doing the giving? Hyatt. Who's messing up? Hyatt. If you invite people to give you a chance, you can't get too defensive when they call you on your ...... operation.
Dec 19, 2015, 4:04 pm
#187
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Dec 19, 2015, 4:10 pm
#188
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Usually when a company make a ridiculous notice of four days downtime during the business week, they're just covering their arse for the worst case scenario. But in Hyatt's case, it looks like that was a stretch goal.
Dec 19, 2015, 4:37 pm
#190
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Was able to apply a DSU ~2pm EST. DSU got in but never received the updated receipt with the price knocked down to the original price.
I had another reservation that I applied a DSU to right before the system went down and had never received updated receipt. Took about 30 minutes and they were able to update that one.
Looks like I'll likely just need to wait on the new one for a couple of days before getting it re-priced appropriately.
I had another reservation that I applied a DSU to right before the system went down and had never received updated receipt. Took about 30 minutes and they were able to update that one.
Looks like I'll likely just need to wait on the new one for a couple of days before getting it re-priced appropriately.
Dec 19, 2015, 5:10 pm
#192
Join Date: Jun 2013
Posts: 2,363
if you are going to be down for so long you need to hit your commitments Hyatt. At least send out another email saying oops we didn't finish and need a bit more time. Trying to login and make a P&C reservation and its impossible.
How does any company do this???? If the company i worked for said, sorry we won't be able to service you for 4 days, we would promptly lose a large percentage of our business.
How does any company do this???? If the company i worked for said, sorry we won't be able to service you for 4 days, we would promptly lose a large percentage of our business.
Dec 19, 2015, 5:16 pm
#193
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
if you are going to be down for so long you need to hit your commitments Hyatt. At least send out another email saying oops we didn't finish and need a bit more time. Trying to login and make a P&C reservation and its impossible.
How does any company do this???? If the company i worked for said, sorry we won't be able to service you for 4 days, we would promptly lose a large percentage of our business.
How does any company do this???? If the company i worked for said, sorry we won't be able to service you for 4 days, we would promptly lose a large percentage of our business.
Dec 19, 2015, 5:51 pm
#194
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
And then we'd have people complaining about dilution of the program caused by them flooding the market with points.
Dec 19, 2015, 5:57 pm
#195
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I've seen reports of being able to log in but I'm still in red-letter land.
With a surprise upcoming stay I might have a second booking that goes to another chain due to this outage.
/sigh
With a surprise upcoming stay I might have a second booking that goes to another chain due to this outage.
/sigh