Hyatt Gold Passport System Maintenance (Dec 15-18, 2015)
Dec 19, 2015, 9:37 am
#151
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
I'm in and I can see my correct (same as before the outage) stays and nights, although I wasn't worried as Hyatt already sent me my Diamond card for next year.
Dec 19, 2015, 9:42 am
#152
Join Date: Sep 2009
Location: Los Angeles, CA
Programs: World of Hyatt, Chase Ultimate Rewards
Posts: 200
I can log in but my stays and nights are incorrect! It's less than prior to the outage. I'm less by 5 stays and 10 nights! Seems to be the credit card bonus from spend. I'm re qualifying for diamond and need the correct stays!!! Anyone else have this problem?
ERQ
ERQ
Dec 19, 2015, 9:49 am
#153
Join Date: Oct 2006
Location: Newport Beach / San Francisco / Seattle
Programs: UA GS 1MM, Amex Centurion, Hyatt Globalist, Marriott Ambassador
Posts: 289
I can log in and everything looks good - tried to call in and have a DSU applied and the answer was "no" repeatedly. "Is your system outage related to the website being down? Because the website is up and running for me..." "No." Apparently they have been told NOT to try using "the system" at all until they get a green light from management. 
Dec 19, 2015, 10:15 am
#155
FlyerTalk Evangelist
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,826
Dec 19, 2015, 10:32 am
#157
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
I just made a points + cash reservation after the website came back online. Instead of showing the confirmation after final step of clicking on book reservation, I was shown a message in red saying that the type of reservation made will not appear in my account and cannot be modified online.
There was no confirmation email nothing... I did get a generic mail warning me about a recent account activity involving points deduction
Why Hyatt would not send a confirmation and not have reservations reflected under the user's account is leaving me completely baffled
Absolutely crazy!
There was no confirmation email nothing... I did get a generic mail warning me about a recent account activity involving points deduction
Why Hyatt would not send a confirmation and not have reservations reflected under the user's account is leaving me completely baffled
Absolutely crazy!
Dec 19, 2015, 10:35 am
#158
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
Well, if they really "upgraded" the system, it looks just as crappy as before, including a non-sensical error "240 - Invalid credit card expiration date (likely past today)." that will not allow me to cancel a refundable reservation based on the credit card no longer being valid. What does that even matter, it's a flexible reservation!
Dec 19, 2015, 10:39 am
#159
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I just looked, and my stays and nights are correct. However, I requalified in Oct and have already received the documents. I don't have the credit card either.
Dec 19, 2015, 11:09 am
#162
Join Date: Jul 2014
Programs: Hyatt Diamond, southwest A List Preferred, American Platinum
Posts: 255
Just logged in and I am down 2 stays which puts me at 23 instead of 25. Just completed a stay this week and used points because I thought I had qualified for Diamond already. Called Diamond line (I have been Diamond for 10 years) and he said that on his end he was showing 25 stays and asked me to log out and log back in. I did this 11 times ans got the same results. He got a supervisor without me asking and she was very kind and put me on hold for 15 minutes. She came back and said she had no answer for me, but assured me that I had 25 stays and had Diamond status through February of 2017. So I decide to check Flyer Talk to see if anyone else is having this problem. As soon as I read the comments about the 2 nights for spend with the Hyatt card I realize that that must be the two nights I am missing. Interesting that Flyer Talk members had figured this out, but a supervisor for Hyatt Diamond line didn't. And that is why I love this site!!! I learn so much from all of you and a big THANKS goes out to everyone who posts on any of these 'points site'. Merry Christmas to all!!!!!
Dec 19, 2015, 11:14 am
#164
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
I just made a points + cash reservation after the website came back online. Instead of showing the confirmation after final step of clicking on book reservation, I was shown a message in red saying that the type of reservation made will not appear in my account and cannot be modified online.
There was no confirmation email nothing... I did get a generic mail warning me about a recent account activity involving points deduction
Why Hyatt would not send a confirmation and not have reservations reflected under the user's account is leaving me completely baffled Absolutely crazy!
There was no confirmation email nothing... I did get a generic mail warning me about a recent account activity involving points deduction
Why Hyatt would not send a confirmation and not have reservations reflected under the user's account is leaving me completely baffled
Absolutely crazy!