Nov 23, 2015, 10:34 pm
Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
Hyatt Doing Status Matches on Twitter! (11/19/15)
Dec 10, 2015, 8:09 am
#991
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Currently Marriott LT Plat, Starwood Plat/LT Gold, Hyatt Diamond. Already a Hyatt Platinum. At first they said just send screen shots and they would make me diamond. Did that. Now Hyatt says I'm only eligible for a Hyatt Platinum level match so I'm out of luck. The customer service takes a week to respond and it's very frustrating. Basically about to give up, as the level of service seems low.
Dec 10, 2015, 8:53 am
#992
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I'm sending even more positive thoughts out for you. I'd be surprised if they didn't offer you status after a good email with proof of stays with both chains since you pretty much sound like the ideal customer. Like I mentioned though, I emailed them directly the night when they began the offer, so that my have helped too. I barely know how to use Twitter (only use it for Amex), so I didn't put much faith in relying on that solely for this deal.
Real shame I could have given a bundle of nights, and eg HH-G via CC or IHG-Platinum via CC with zero 2015nights who tweeted early got the status
Today's email saŷs need to be SPG Plat to get match , so just. confirming everyone else is definitely out of luck no matter how many nights in hotels in 2015. Also can't believe took them from 22/Nov to today to reply
Dec 10, 2015, 10:12 am
#994
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
This all thing seems to be a big joke - they have opened Pandora box and do not seems to know how to close it without lasting damage.
I also jumped on the offer and sent my Ritz/Marriott status match request. The first response was they do not match Ritz only Marriott. As Hyatt is in the hotel business they should know it is the same program.
Replied with the fact that it is the same program, and sent another screen shot (this time from the Marriott side of things - after all it is the same program), and added, just to be sure my Hilton Gold and IHG Platinum statues.
Got a reply that "If you had submitted your information prior to 12:00 PM CST on 11/20/15 other elite member's from the competing hotels were given Diamond status if we received the documentation prior to 12:00 PM CST."
Well, my original request was before that time, which I have send them again to show the time stamp. Of course, I'm still waiting for the reply for that.
I have no problem if they would have said - opps, we have made a mistake and cannot do that any more. But why do it this way? Make statements that are clearly wrong and make the fiasco last longer?
At this point I'm not expecting to be matched (which is a shame, as I would have moved several stays to Hyatt), but on principle I'll continue the e-mail exchange with them.
I also jumped on the offer and sent my Ritz/Marriott status match request. The first response was they do not match Ritz only Marriott. As Hyatt is in the hotel business they should know it is the same program.
Replied with the fact that it is the same program, and sent another screen shot (this time from the Marriott side of things - after all it is the same program), and added, just to be sure my Hilton Gold and IHG Platinum statues.
Got a reply that "If you had submitted your information prior to 12:00 PM CST on 11/20/15 other elite member's from the competing hotels were given Diamond status if we received the documentation prior to 12:00 PM CST."
Well, my original request was before that time, which I have send them again to show the time stamp. Of course, I'm still waiting for the reply for that.
I have no problem if they would have said - opps, we have made a mistake and cannot do that any more. But why do it this way? Make statements that are clearly wrong and make the fiasco last longer?
At this point I'm not expecting to be matched (which is a shame, as I would have moved several stays to Hyatt), but on principle I'll continue the e-mail exchange with them.
Dec 10, 2015, 1:07 pm
#995
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
Applied via email 1Dec as SPG Platinum with 38 stays and 102 nights and was granted Diamond status through February 2017 today. DSUs showed up two hours after status email was received. Very happy with all of it and already have three stays planned in the next month at SFO, Austin and Clearwater.
Dec 10, 2015, 1:20 pm
#996
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Dec 10, 2015, 2:10 pm
#997
Join Date: Aug 2015
Posts: 279
Applied via email 1Dec as SPG Platinum with 38 stays and 102 nights and was granted Diamond status through February 2017 today. DSUs showed up two hours after status email was received. Very happy with all of it and already have three stays planned in the next month at SFO, Austin and Clearwater.
Dec 10, 2015, 2:16 pm
#998
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Got a reply that "If you had submitted your information prior to 12:00 PM CST on 11/20/15 other elite member's from the competing hotels were given Diamond status if we received the documentation prior to 12:00 PM CST."
Well, my original request was before that time, which I have send them again to show the time stamp. Of course, I'm still waiting for the reply for that.
Well, my original request was before that time, which I have send them again to show the time stamp. Of course, I'm still waiting for the reply for that.
Dec 10, 2015, 2:31 pm
#999
Join Date: Apr 2001
Posts: 1,473
Given my perception that they are in disarray, I recommend calling them (instead of emailing them) to better state your case and answer their questions.
That's what I did and it worked out to my satisfaction.
Dec 10, 2015, 3:18 pm
#1000
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
Thank you! Applied on the 1st, received the 14 day email the following day and then the acceptance email today eight days later.
Dec 10, 2015, 7:29 pm
#1001
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I reported on 12/5 that my brother tried matching HH Diamond to Hyatt Diamond, he was rejected today as several people predicted.
Dec 10, 2015, 10:10 pm
#1002
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046