Hyatt Ziva Cancun - REVIEW - MASTER THREAD
Jul 6, 2019, 1:48 pm
#406
Join Date: Apr 2008
Posts: 615
that’s a tough one. The room says max occupancy is 4 but at the end of the day, it won’t hurt to ask. I highly doubt if you showed up with the whole family they wouldn’t let you stay but that’s a calculation you’ll have to make. For what it’s worth, we recently stayed at the St. Regis Bal Harbour and the room max says 3 but we were able to stay with the family of 4 with no problems. Probably YMMV
Jul 31, 2019, 8:08 am
#407
Join Date: Jul 2019
Posts: 22
Just scheduled a points stay for 5 nights in January 2020. Reached out to upgrade to Turquoize, and agreed on $110/nt for the upgrade. But they then told me that since I didn't book directly into the Turquoize tower, that the round trip airport transfer was not included. Anybody else run into this issue? Thanks
Jul 31, 2019, 8:09 am
#408
Join Date: Jun 2015
Posts: 644
We are family of 4 that includes a 3 yr old and 8 yr old. My 3yr old barely eats anything and survives on pediasure and juices for most part. Would be it be risky to do a points booking with just 2 adults and then show up with 2 kids and say they are 2 and 8 and only pay for the 8 yr old?
Jul 31, 2019, 8:15 am
#409
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
We are family of 4 that includes a 3 yr old and 8 yr old. My 3yr old barely eats anything and survives on pediasure and juices for most part. Would be it be risky to do a points booking with just 2 adults and then show up with 2 kids and say they are 2 and 8 and only pay for the 8 yr old?
We payed $55 extra rather than $110 for the 5 year old.
Jul 31, 2019, 11:20 am
#411
Join Date: Aug 2007
Posts: 1,161
Just scheduled a points stay for 5 nights in January 2020. Reached out to upgrade to Turquoize, and agreed on $110/nt for the upgrade. But they then told me that since I didn't book directly into the Turquoize tower, that the round trip airport transfer was not included. Anybody else run into this issue? Thanks
Jul 31, 2019, 11:58 am
#412
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
We just used USA Transfers. $65 round-trip (plus tip). Very easy and no stress.
For those with little kids, they can bring car seats, but they are infant car seats rather than boosters for big kids. Ours are all in boosters at home, so we just used regular seat belts in the USA Transfer van.
We had a 9:30am departure, and the van picked us up at 6:30am. Left to my own devices, I would have left later than that. We had no trouble getting through security at the airport and had over an hour to kill. I would have preferred breakfast at the hotel and then heading to the airport, but it was my first time through CUN and didn't know how bad security would be, so we left at 6:30am.
For those with little kids, they can bring car seats, but they are infant car seats rather than boosters for big kids. Ours are all in boosters at home, so we just used regular seat belts in the USA Transfer van.
We had a 9:30am departure, and the van picked us up at 6:30am. Left to my own devices, I would have left later than that. We had no trouble getting through security at the airport and had over an hour to kill. I would have preferred breakfast at the hotel and then heading to the airport, but it was my first time through CUN and didn't know how bad security would be, so we left at 6:30am.
Jul 31, 2019, 1:07 pm
#413
Join Date: Aug 2007
Posts: 1,161
We just used USA Transfers. $65 round-trip (plus tip). Very easy and no stress.
For those with little kids, they can bring car seats, but they are infant car seats rather than boosters for big kids. Ours are all in boosters at home, so we just used regular seat belts in the USA Transfer van.
We had a 9:30am departure, and the van picked us up at 6:30am. Left to my own devices, I would have left later than that. We had no trouble getting through security at the airport and had over an hour to kill. I would have preferred breakfast at the hotel and then heading to the airport, but it was my first time through CUN and didn't know how bad security would be, so we left at 6:30am.
For those with little kids, they can bring car seats, but they are infant car seats rather than boosters for big kids. Ours are all in boosters at home, so we just used regular seat belts in the USA Transfer van.
We had a 9:30am departure, and the van picked us up at 6:30am. Left to my own devices, I would have left later than that. We had no trouble getting through security at the airport and had over an hour to kill. I would have preferred breakfast at the hotel and then heading to the airport, but it was my first time through CUN and didn't know how bad security would be, so we left at 6:30am.
Did you get a Corner Suite?
Jul 31, 2019, 7:22 pm
#414
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
We did do the corner suite, and had a regular king on the floor above.
The corner suite was great and had plenty of space for all of us. We used the sofa bed and had a roll-away. The kids loved the tub on the balcony.
We walked by the pyramid building but didn't get a look at what the pyramid suite would look like. However, the pyramid building looked a bit older and not as renovated, so I think the club tower was the best bet.
We had a good time, and everyone liked it.
One odd thing is that all the pools are the same depth (I think 4.5 feet) everywhere (except the small space for babies). My kids are 7 and 5, and they could never touch anywhere other than the step areas of the pools. The pool complexes are huge and very nice, but they are not necessarily little-kid friendly. They like to swim and we had floats they could hang on to, so they were fine, but they are not typical pools with variable depths. It has been a couple of years, but my wife thinks the pools at Ziva Cabo were the same, but the kids were smaller then so we never expected them to be able to touch.
Overall, a very good stay.
The corner suite was great and had plenty of space for all of us. We used the sofa bed and had a roll-away. The kids loved the tub on the balcony.
We walked by the pyramid building but didn't get a look at what the pyramid suite would look like. However, the pyramid building looked a bit older and not as renovated, so I think the club tower was the best bet.
We had a good time, and everyone liked it.
One odd thing is that all the pools are the same depth (I think 4.5 feet) everywhere (except the small space for babies). My kids are 7 and 5, and they could never touch anywhere other than the step areas of the pools. The pool complexes are huge and very nice, but they are not necessarily little-kid friendly. They like to swim and we had floats they could hang on to, so they were fine, but they are not typical pools with variable depths. It has been a couple of years, but my wife thinks the pools at Ziva Cabo were the same, but the kids were smaller then so we never expected them to be able to touch.
Overall, a very good stay.
Aug 5, 2019, 8:12 am
#416
Join Date: Apr 2008
Posts: 615
Just scheduled a points stay for 5 nights in January 2020. Reached out to upgrade to Turquoize, and agreed on $110/nt for the upgrade. But they then told me that since I didn't book directly into the Turquoize tower, that the round trip airport transfer was not included. Anybody else run into this issue? Thanks
Aug 7, 2019, 7:24 am
#418
Join Date: Aug 2012
Location: Dreamland
Posts: 927
Is consensus when making a points booking with kids that if you would rather pay cash (~$110/child/night) than points (~120500 WOH points), to make the booking without the kid and then add upon arrival? Or call hotel directly in advance?
Aug 31, 2019, 6:10 am
#419
Join Date: Oct 2010
Posts: 363
I have a 4 night points redemption scheduled for February 2020 for myself and my wife as well as our two sons, aged 1 and 5. When I made the redemption I only paid 100,000 points and called Hyatt to ask them to add my sons to the reservation with the intention of paying cash for my 5 year old son as described in this thread. The people on the Hyatt phone line were at first confused but after consulting with a manager said they would have to call the property to find out how much it would cost to add my 5 year old son. Unfortunately, the property was closed at that time, but I called back yesterday and they were able to connect me with the property. After being passed around a few times, I was finally able to speak to someone in the reservations department. He told me that he would put a note in my reservation stating that my sons would be staying at the property with me and that the 1 year old would not have an additional cost but that the 5 year old would cost $110/night.
I just wanted to confirm that this is how others have dealt with the property. I expected the property to ask for my son's names to add them to the reservation and to have to pay for my 5 year old son in advance rather than just showing up at the property in February and dealing with everything at that time. I must also admit that part of me was hoping to pay $55/night for my 5 year old, but I see that others have paid $110 as well.
I just wanted to confirm that this is how others have dealt with the property. I expected the property to ask for my son's names to add them to the reservation and to have to pay for my 5 year old son in advance rather than just showing up at the property in February and dealing with everything at that time. I must also admit that part of me was hoping to pay $55/night for my 5 year old, but I see that others have paid $110 as well.
Sep 1, 2019, 7:56 pm
#420
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
He told me that he would put a note in my reservation stating that my sons would be staying at the property with me and that the 1 year old would not have an additional cost but that the 5 year old would cost $110/night.
I just wanted to confirm that this is how others have dealt with the property. I expected the property to ask for my son's names to add them to the reservation and to have to pay for my 5 year old son in advance rather than just showing up at the property in February and dealing with everything at that time. I must also admit that part of me was hoping to pay $55/night for my 5 year old, but I see that others have paid $110 as well.
I just wanted to confirm that this is how others have dealt with the property. I expected the property to ask for my son's names to add them to the reservation and to have to pay for my 5 year old son in advance rather than just showing up at the property in February and dealing with everything at that time. I must also admit that part of me was hoping to pay $55/night for my 5 year old, but I see that others have paid $110 as well.
My Hyatt Concierge was able to get our 5-year old a rate of $55 a night. We were booking two rooms for 7 nights, so maybe they were cutting us a break. If you have a Concierge, I would see if they could pull a string or two. If not, it cannot hurt to ask for the $55 rate at check-in. Worse they can say is no.