Hyatt Ziva Cancun - REVIEW - MASTER THREAD
Nov 20, 2015, 2:24 pm
#16
Join Date: Jan 2010
Programs: AA BA CO DL UA US
Posts: 814
I then remembered seeing that we should be able to use the restaurants at the sister Zilara resort (a $10 cab ride away), they were able to call Zilara and confirm this arrangements-- where I had a great dinner at the Spanish Tapas restaurant.
Since both places are all inclusive, I assume you did not have to pay at Zilara for dinner? Sorry, this sounds like a stupid question. But, I have been on cruises that says all included, but then you still got to pay for certain things.
Since both places are all inclusive, I assume you did not have to pay at Zilara for dinner? Sorry, this sounds like a stupid question. But, I have been on cruises that says all included, but then you still got to pay for certain things.
Nov 20, 2015, 7:30 pm
#17
Original Poster
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
I then remembered seeing that we should be able to use the restaurants at the sister Zilara resort (a $10 cab ride away), they were able to call Zilara and confirm this arrangements-- where I had a great dinner at the Spanish Tapas restaurant.
Since both places are all inclusive, I assume you did not have to pay at Zilara for dinner? Sorry, this sounds like a stupid question. But, I have been on cruises that says all included, but then you still got to pay for certain things.
Since both places are all inclusive, I assume you did not have to pay at Zilara for dinner? Sorry, this sounds like a stupid question. But, I have been on cruises that says all included, but then you still got to pay for certain things.
Last edited by peteropny; Nov 21, 2015 at 8:16 am
Dec 2, 2015, 12:23 pm
#18
Join Date: Jun 2015
Location: LA
Programs: AA, DL, UA
Posts: 543
Anyone know what a Diamond Suite Upgrade gets you at this resort? Just an upgraded ocean view like the other Zivas? Heard Diamond recognition is pretty lax at these all inclusives.
Also, was wondering what kind of renovations were done since being converted from the old Dreams resort (upgraded common areas, rooms, and bathrooms?) Thanks in advance
Also, was wondering what kind of renovations were done since being converted from the old Dreams resort (upgraded common areas, rooms, and bathrooms?) Thanks in advance
Dec 2, 2015, 1:22 pm
#19
Join Date: Mar 2014
Location: Sandy Springs, GA
Posts: 72
Anyone know what a Diamond Suite Upgrade gets you at this resort? Just an upgraded ocean view like the other Zivas? Heard Diamond recognition is pretty lax at these all inclusives.
Also, was wondering what kind of renovations were done since being converted from the old Dreams resort (upgraded common areas, rooms, and bathrooms?) Thanks in advance
Also, was wondering what kind of renovations were done since being converted from the old Dreams resort (upgraded common areas, rooms, and bathrooms?) Thanks in advance
Dec 3, 2015, 5:45 pm
#20
Original Poster
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
No Response
It has been 3 weeks since my disappointing stay ay Ziva Cancun and not a word from Hyatt. No 'survey' or 'sorry about the problems' from Hyatt or the local hotel management. I know the property acknowledged the issues -- or at least I saw the Club Agent writing them down, but given this is a brand new Hyatt, I would assume they would care, but I guess not. I was charged the correct amount, even though I did not get the services promised.
Dec 15, 2015, 2:39 pm
#23
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 312
For those who have stayed at Ziva, how is the cabana situation? Per the reviews at Zilara, those by the pool are seemingly occupied by sunrise, but the beach cabanas remain wide open during the day. What is the situation at Ziva?
Also, for those who have stayed in the Pyramid Suite, does that allow concierge/club access? I'm getting mixed messages on that from the people I have contacted at Hyatt, and would prefer to know what is happening from one whose "boots were on the ground."
Thanks in advance.
Also, for those who have stayed in the Pyramid Suite, does that allow concierge/club access? I'm getting mixed messages on that from the people I have contacted at Hyatt, and would prefer to know what is happening from one whose "boots were on the ground."
Thanks in advance.
Dec 18, 2015, 10:30 pm
#24
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
Dec 29, 2015, 8:39 am
#25
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,829
Just booked a quick getaway for myself and the wife...Jan. 29th - Feb. 1st. Will be our first time at an all inclusive resort.
Any tips you can give us?
Any tips you can give us?
Dec 29, 2015, 3:20 pm
#27
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,829
I've read we can go use those facilities and that the food is much better.
Jan 5, 2016, 11:25 am
#28
Join Date: Feb 2013
Posts: 14
Spent couple days at the end of last year
I booked two rooms last year by trading in two Chase Hyatt Cards' award rooms. Got one room Club Corner Suite, the other SWIM UP DOUBLE(pyramid).
Got the 15h floor Club tower inside corner Suite. View is great, got to catch sunrise and sunset! Jacuzzi is out on the balcony. did not get private check in though. Don't really matter, we didn't wait at check in. This suite is on one of the sharp triangle corner, had a pretty big living room, two large HDTV.
Swim up double turn out to be a king suite. We wanted it to be close to the club tower, so they give us the corner unit closest to the tower. We let the grand parents took this suite, worked out great. But this suite is in wifi dead zone. no curtain or shade for the east facing window! also the phone can't be dialed in, but they can call out.
Hotel location is great, pools are nice, and you can pick your surfing or nursing beach!
Kids loved the steak at the Tradewinds. visited the candy shop several times a day. Italian restaurant was OK for me, Pizza is good, so is the Veal. But no fresh bread, kind of odd. Buffet is pretty good, lot of seafood. Make sure get them fresh, guess I got lucky with Mahi-Mahi & tuna steak. Also check out the grill station, other then the cooking time, we didn't have to wait much. One day they had some Dim sum, surprisingly, not bad. Fajitas is good, they actually have both corn and flour tortillas.
Stuffs are very nice, worked super hard for you. Some times service maybe slow. But we are on vacation, not really in any hurry for anything. Our flight was in late afternoon and also got delayed. They won't let me do late checkout, but did give us a suite to shower and change before we left. Guess it helps to be nice with them and play the kids and grandpa cards.
All in all, this is the best Mexican All inclusive we have stayed.
Got the 15h floor Club tower inside corner Suite. View is great, got to catch sunrise and sunset! Jacuzzi is out on the balcony. did not get private check in though. Don't really matter, we didn't wait at check in. This suite is on one of the sharp triangle corner, had a pretty big living room, two large HDTV.
Swim up double turn out to be a king suite. We wanted it to be close to the club tower, so they give us the corner unit closest to the tower. We let the grand parents took this suite, worked out great. But this suite is in wifi dead zone. no curtain or shade for the east facing window! also the phone can't be dialed in, but they can call out.
Hotel location is great, pools are nice, and you can pick your surfing or nursing beach!
Kids loved the steak at the Tradewinds. visited the candy shop several times a day. Italian restaurant was OK for me, Pizza is good, so is the Veal. But no fresh bread, kind of odd. Buffet is pretty good, lot of seafood. Make sure get them fresh, guess I got lucky with Mahi-Mahi & tuna steak. Also check out the grill station, other then the cooking time, we didn't have to wait much. One day they had some Dim sum, surprisingly, not bad. Fajitas is good, they actually have both corn and flour tortillas.
Stuffs are very nice, worked super hard for you. Some times service maybe slow. But we are on vacation, not really in any hurry for anything. Our flight was in late afternoon and also got delayed. They won't let me do late checkout, but did give us a suite to shower and change before we left. Guess it helps to be nice with them and play the kids and grandpa cards.
All in all, this is the best Mexican All inclusive we have stayed.
Jan 6, 2016, 9:54 am
#29
Join Date: Nov 2007
Location: Tampa, FL
Programs: Hyatt Diamond, Hilton Diamond, Hertz Presidents Circle, AA Platinum
Posts: 74
I booked two rooms last year by trading in two Chase Hyatt Cards' award rooms. Got one room Club Corner Suite, the other SWIM UP DOUBLE(pyramid).
Got the 15h floor Club tower inside corner Suite. View is great, got to catch sunrise and sunset! Jacuzzi is out on the balcony. did not get private check in though. Don't really matter, we didn't wait at check in. This suite is on one of the sharp triangle corner, had a pretty big living room, two large HDTV.
Swim up double turn out to be a king suite. We wanted it to be close to the club tower, so they give us the corner unit closest to the tower. We let the grand parents took this suite, worked out great. But this suite is in wifi dead zone. no curtain or shade for the east facing window! also the phone can't be dialed in, but they can call out.
Hotel location is great, pools are nice, and you can pick your surfing or nursing beach!
Kids loved the steak at the Tradewinds. visited the candy shop several times a day. Italian restaurant was OK for me, Pizza is good, so is the Veal. But no fresh bread, kind of odd. Buffet is pretty good, lot of seafood. Make sure get them fresh, guess I got lucky with Mahi-Mahi & tuna steak. Also check out the grill station, other then the cooking time, we didn't have to wait much. One day they had some Dim sum, surprisingly, not bad. Fajitas is good, they actually have both corn and flour tortillas.
Stuffs are very nice, worked super hard for you. Some times service maybe slow. But we are on vacation, not really in any hurry for anything. Our flight was in late afternoon and also got delayed. They won't let me do late checkout, but did give us a suite to shower and change before we left. Guess it helps to be nice with them and play the kids and grandpa cards.
All in all, this is the best Mexican All inclusive we have stayed.
Got the 15h floor Club tower inside corner Suite. View is great, got to catch sunrise and sunset! Jacuzzi is out on the balcony. did not get private check in though. Don't really matter, we didn't wait at check in. This suite is on one of the sharp triangle corner, had a pretty big living room, two large HDTV.
Swim up double turn out to be a king suite. We wanted it to be close to the club tower, so they give us the corner unit closest to the tower. We let the grand parents took this suite, worked out great. But this suite is in wifi dead zone. no curtain or shade for the east facing window! also the phone can't be dialed in, but they can call out.
Hotel location is great, pools are nice, and you can pick your surfing or nursing beach!
Kids loved the steak at the Tradewinds. visited the candy shop several times a day. Italian restaurant was OK for me, Pizza is good, so is the Veal. But no fresh bread, kind of odd. Buffet is pretty good, lot of seafood. Make sure get them fresh, guess I got lucky with Mahi-Mahi & tuna steak. Also check out the grill station, other then the cooking time, we didn't have to wait much. One day they had some Dim sum, surprisingly, not bad. Fajitas is good, they actually have both corn and flour tortillas.
Stuffs are very nice, worked super hard for you. Some times service maybe slow. But we are on vacation, not really in any hurry for anything. Our flight was in late afternoon and also got delayed. They won't let me do late checkout, but did give us a suite to shower and change before we left. Guess it helps to be nice with them and play the kids and grandpa cards.
All in all, this is the best Mexican All inclusive we have stayed.
Jan 6, 2016, 10:21 am
#30
Join Date: Nov 2007
Location: Tampa, FL
Programs: Hyatt Diamond, Hilton Diamond, Hertz Presidents Circle, AA Platinum
Posts: 74
You are very lucky. We also stayed a couple days with kids and used the Hyatt Visa free nights. Despite having jetted tub on the reservation confirmation email, we were put in a shower only unit on the 12th floor. Through out our stay we were fighting roaches and we complained a couple days ago, but there are still dead roaches through out our hallway. I just can't believe this is a hyatt. This was also our honeymoon which has embarrassingly been ruined. The dolphin show and interaction was not available and was one of the principal reasons we chose this hotel. Some notice of this would have been nice, but given the level of service we have experienced I'm not surprised no one bothered to contact us. I'm going to have a very meaningful conversation with the diamond line when I get home tomorrow. This was the worst experience and we will NEVER return here again!!!
