Can't get a DSU confirmation email!!!
#1
Original Poster
Join Date: Jun 2013
Posts: 2,363
Can't get a DSU confirmation email!!!
So am staying at the PH Dubai for two weeks in Oct. I applied a DSU and supposedly its been applied. I have called hgp three times asking for email confirmation but have yet to receive any. Hgp continually says its been applied but since I am traveling so far I would like email confirmation. Any of you experienced this before?
#3
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
So am staying at the PH Dubai for two weeks in Oct. I applied a DSU and supposedly its been applied. I have called hgp three times asking for email confirmation but have yet to receive any. Hgp continually says its been applied but since I am traveling so far I would like email confirmation. Any of you experienced this before?
If you are really worried about it, why don't you confirm with the property directly. I doubt there would be any problem at PH DXB, since it's not really that unusual there for Diamonds to get a suite without DSU, I believe.
#4
Join Date: Jun 2003
Posts: 1,952
Also shows "Park Suite" when I check the confirmation in my Gold Passport account.
#5
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
So am staying at the PH Dubai for two weeks in Oct. I applied a DSU and supposedly its been applied. I have called hgp three times asking for email confirmation but have yet to receive any. Hgp continually says its been applied but since I am traveling so far I would like email confirmation. Any of you experienced this before?
#6
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 470
So am staying at the PH Dubai for two weeks in Oct. I applied a DSU and supposedly its been applied. I have called hgp three times asking for email confirmation but have yet to receive any. Hgp continually says its been applied but since I am traveling so far I would like email confirmation. Any of you experienced this before?
#7
Join Date: Jan 2015
Programs: UA Plat (0.09 MM), SPG Plat, Hyatt Diamond, Marriott Gold
Posts: 81
So am staying at the PH Dubai for two weeks in Oct. I applied a DSU and supposedly its been applied. I have called hgp three times asking for email confirmation but have yet to receive any. Hgp continually says its been applied but since I am traveling so far I would like email confirmation. Any of you experienced this before?
For the first 2 DSUs I've ever used (applied them this past month, 2 different properties) I had a similar experience. Called to have the DSU applied, and rep said it's confirmed. I asked for confirmation email .. they said sure it will arrive soon. Never got it. I called HGP again and one rep told me since I booked through my company's travel site, there can't send me the notification. Not sure if that is true, but you can email HGP or like previous poster mentioned, go to Rate Rules.
#9
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
You could always email them to confirm. This is what I did to have it in writing. Email response with confirmation and specific suite type/name came within 48 hours.
For the first 2 DSUs I've ever used (applied them this past month, 2 different properties) I had a similar experience. Called to have the DSU applied, and rep said it's confirmed. I asked for confirmation email .. they said sure it will arrive soon. Never got it. I called HGP again and one rep told me since I booked through my company's travel site, there can't send me the notification. Not sure if that is true, but you can email HGP or like previous poster mentioned, go to Rate Rules.
For the first 2 DSUs I've ever used (applied them this past month, 2 different properties) I had a similar experience. Called to have the DSU applied, and rep said it's confirmed. I asked for confirmation email .. they said sure it will arrive soon. Never got it. I called HGP again and one rep told me since I booked through my company's travel site, there can't send me the notification. Not sure if that is true, but you can email HGP or like previous poster mentioned, go to Rate Rules.
#10
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
Personally, I've always received an e-mail reflecting the change to my reservation after confirming a DSU.
But this seems to be a YMMV situation.
#11
Original Poster
Join Date: Jun 2013
Posts: 2,363
Thanks for the advice here, I can see the suite description there. Just wish i got an email confirmation given the fact that I am travelling so far. I just don't appreciate the fact that HGP keeps telling me that they will send me something and they don't come through....
#12
FWIW, 3 of the past 3 DSUs I have had applied were done so incorrectly. Two of the three showed the correct suite room description, but were still wrong. One of the three actually pulled the DSU from my awards page. I've learned to just call back a second time a few days after to verify it was applied.
None of the three have provided suite confirmation emails, even after having Hyatt correct the reservations and re-send emails.
None of the three have provided suite confirmation emails, even after having Hyatt correct the reservations and re-send emails.
#13
Join Date: Jan 2015
Programs: UA Plat (0.09 MM), SPG Plat, Hyatt Diamond, Marriott Gold
Posts: 81
Thanks for the advice here, I can see the suite description there. Just wish i got an email confirmation given the fact that I am travelling so far. I just don't appreciate the fact that HGP keeps telling me that they will send me something and they don't come through....
#14
Join Date: Jul 2013
Posts: 227
Very inconsistent reports.
I have 3 Pts+Cash rezzies over the next 6 months.
Applied DSU to all of them just a few days ago (after hitting Diamond via fast-track).
Received email confirmations for 2 of the three, clearly indicating upgrade (although verbage does vary):
Type of Rate: POINTS CASH DIAX
"Rate Information: HYATT GOLD PASSPORT POINTS PLUS CASH AWARD COMBINED W/ TIER BENEFIT SUITE UPGRADE AWARD"
"Rate Information: HYATT GOLD PASSPORT POINTS PLUS CASH AWARD COMBINED W/ TIER BENEFIT SUITE UPGRADE AWARD"
Third one didn't generate an email, so I called again and requested re-send. No problem and has clear information.
However, online at Hyatt.com, cannot see in any way the upgrade information in Reservations. Even under rate details:
Here what "Rate Rules" displays for the same reservation (as the first listed above):
106.00 EUR Per Night/Per Room
686.88 EUR Total Per Room
Room Description:
A spacious 50-60-sq.-metre room features one king-sized bed, work desk, living area and...
Rate Description:
Cancellation Policy:
Cancel By 24hours Prior To Arrival To Avoid Penalty
I have 3 Pts+Cash rezzies over the next 6 months.
Applied DSU to all of them just a few days ago (after hitting Diamond via fast-track).
Received email confirmations for 2 of the three, clearly indicating upgrade (although verbage does vary):
Type of Rate: POINTS CASH DIAX
"Rate Information: HYATT GOLD PASSPORT POINTS PLUS CASH AWARD COMBINED W/ TIER BENEFIT SUITE UPGRADE AWARD"
"Rate Information: HYATT GOLD PASSPORT POINTS PLUS CASH AWARD COMBINED W/ TIER BENEFIT SUITE UPGRADE AWARD"
Third one didn't generate an email, so I called again and requested re-send. No problem and has clear information.
However, online at Hyatt.com, cannot see in any way the upgrade information in Reservations. Even under rate details:
Here what "Rate Rules" displays for the same reservation (as the first listed above):
106.00 EUR Per Night/Per Room
686.88 EUR Total Per Room
Room Description:
A spacious 50-60-sq.-metre room features one king-sized bed, work desk, living area and...
Rate Description:
Cancellation Policy:
Cancel By 24hours Prior To Arrival To Avoid Penalty