Must pay $1 for an award stay?
Sep 18, 2015, 4:24 am
#1
Original Poster
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Must pay $1 for an award stay?
Just checked in to the HR Hong Kong, TST. Using points for award stay and am Diam, but doubt that makes a difference. Was told at check-in that I'm required to pay $1 for my stay. Eh?!?! Was told the hotel's been doing this for 2 years and that other Hyatt hotels in Asia do the same, which I know isn't correct. Didn't feel like escalating, but has this been done to anyone else? Quite odd!
Sep 18, 2015, 7:22 am
#3
Join Date: Sep 2000
Location: Circle City
Posts: 3,568
Yes, they said it was because the system would not post the amenity without something being charged to the system because the system otherwise would not register the stay. It seems to be a quirk unique to this hotel. Our stay was about a year and a half ago so it's not a new policy. Although odd, it was a very nice hotel and a very nice stay and we decided there were bigger fish to fry.
Sep 18, 2015, 7:41 am
#5
Join Date: Jun 2003
Posts: 1,949
Yes, they said it was because the system would not post the amenity without something being charged to the system because the system otherwise would not register the stay. It seems to be a quirk unique to this hotel. Our stay was about a year and a half ago so it's not a new policy. Although odd, it was a very nice hotel and a very nice stay and we decided there were bigger fish to fry.
If the hotel insists to charge $1, I would fight this as a matter of principle.
Sep 18, 2015, 7:47 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
1 HK$ is 12.9 cents U.S.
Let go of it already. Give the great staff at this hotel a break and don't poison the well for future Diamonds.
Let go of it already. Give the great staff at this hotel a break and don't poison the well for future Diamonds.
Sep 18, 2015, 9:15 am
#8
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Just charge NOTHING and request the amenity retroactively via Gold Passport. Instead of 1,000 points, you would receive 1,500 points because the hotel "forgot" to post the amenity.
If the hotel insists to charge $1, I would fight this as a matter of principle.
If the hotel insists to charge $1, I would fight this as a matter of principle.
Sep 18, 2015, 10:12 am
#9
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,911
I really like this hotel and the club staff are very friendly, but this is the only hotel where I've ever had this spiel on arrival. I've never not spent anything, so I have no idea what actually happens if your folio is $0.
Sep 20, 2015, 9:33 am
#11
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Sep 20, 2015, 9:40 am
#12
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,050
Japan and Korea must use a different payment system with GP. Blank folios just had me walking put of there and seeing my points post a few days later. Never had to charge 10 won or 10 yen...ever.
Sep 20, 2015, 10:58 am
#13
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Sep 21, 2015, 4:56 am
#14
Original Poster
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Agree. Even more startling? People that complain about people complaining. Some people!! OP should actually complain about that to someone.