Issue with Status recognition

Old Aug 14, 15, 8:17 am
  #1  
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Join Date: Dec 2014
Posts: 18
Issue with Status recognition

Been having a problem with all my reservations, for some reason Hyatt is logging me as a Platinum member whenever I make reservations (when the confirmation come through it lists me as such) and normally when I check in it has me listed as Platinum, but they seem to be able to "refresh" the booking and it then correctly lists my status. Does anyone else have this issue?
rabido is offline  
Old Aug 14, 15, 8:26 am
  #2  
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Join Date: Jul 2001
Location: NJ
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I you made your reservations before you became a diamond, then they would have to refresh their system in order to see your new status.

Is this happening with reservations you made after becoming diamond?
Mary2e is offline  
Old Aug 15, 15, 5:38 am
  #3  
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Is your correct status plain Gold or Diamond?
LondonElite is offline  
Old Aug 15, 15, 12:24 pm
  #4  
 
Join Date: Jan 2003
Location: San Francisco, CA
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Originally Posted by Mary2e View Post
I you made your reservations before you became a diamond, then they would have to refresh their system in order to see your new status.

Is this happening with reservations you made after becoming diamond?
I've been diamond for over a year and a half and this exact problem still happens to me. So it's definitely not a case of booking before I made diamond. I've called Hyatt GP a few times and they can't figure it out. So I just keep having to re-input the number at every hotel i stay at. If anyone here has the answer, i'd be eternally grateful.
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Old Sep 19, 15, 2:53 pm
  #5  
 
Join Date: Jan 2010
Location: IAD, TPE
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This has happened on my last three bookings, and just happened to me today!

Because I was still at work, my wife decided to check-in, and even though I am a Diamond and made the reservation as a Diamond, the property had me as Platinum and therefore, denied her all Diamond access.

Called Diamond HGP and the agent couldn't figure it out, she was able to call the hotel to straighten it out but denies there's an underlying issue. All she can say over and over is I show you as a Diamond, there's nothing I can do. Agent lacked any willingness to dig further, and gave me an attitude over the phone. It was definitely one of the poorest interactions I have had with the the Diamond line.

Last edited by fangtl; Sep 19, 15 at 6:03 pm
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Old Sep 19, 15, 6:51 pm
  #6  
 
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
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Regardless of what your status is when you make the booking, your status should show your "live" status at the Hyatt you stay at. They have a line on their computer which shows your status (As an example, Diamond is DIA.) If this is wrong, you should escalate it until it's resolved. There's also a Hyatt lurker on here that I am sure can help.
PointsNmiles is offline  
Old Sep 20, 15, 12:43 pm
  #7  
No longer used by Hyatt; use World of Hyatt Concierge
 
Join Date: Jul 1999
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(This is directed towards any and all affected guests, not necessarily just fangtl)

Good Afternoon,

Systems not communicating as they should is one thing, but what you've described is definitely not what is supposed to happen in that case. However rare instances like this may be on the whole, each one is very important to us so we may troubleshoot our tracking/reporting/updating to ensure we're not unnecessarily causing confrontations and headaches with our most frequent guests.

If you were met with anything less than helpfulness when contacting one of our reps, could you please PM us any relevant details when something like this happens so we may investigate and follow up with the appropriate parties? Short term, the most important party to follow up with is the hotel; we need to get you any and all benefits you're due. Long term, we want to prevent it from happening at all.

Safe travels,

Evan V


Originally Posted by fangtl View Post
This has happened on my last three bookings, and just happened to me today!

Because I was still at work, my wife decided to check-in, and even though I am a Diamond and made the reservation as a Diamond, the property had me as Platinum and therefore, denied her all Diamond access.

Called Diamond HGP and the agent couldn't figure it out, she was able to call the hotel to straighten it out but denies there's an underlying issue. All she can say over and over is I show you as a Diamond, there's nothing I can do. Agent lacked any willingness to dig further, and gave me an attitude over the phone. It was definitely one of the poorest interactions I have had with the the Diamond line.
Gold Passport Concierge is offline  
Old Sep 21, 15, 9:09 am
  #8  
 
Join Date: Jan 2010
Location: IAD, TPE
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Thank you Evan, you've been PM'd.
fangtl is offline  

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