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Grand Hyatt Playa del Carmen, Mexico - REVIEW - MASTER THREAD

Grand Hyatt Playa del Carmen, Mexico - REVIEW - MASTER THREAD

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Old Mar 1, 16, 1:20 am   -   Wikipost
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I'll start a wiki, feel free to change/update:

Category:

Category 5 - 20,000 points per night
Points and Cash - 10,000 points + $125 per night
Club (Points) - 27,000 points per night
Suite Upgrade (Points and Cash) - 6,000 points per night + Hyatt Daily Rate for Ocean View Room

19% total tax (16% VAT + 3% occupancy tax)
$25 per day resort fee

Upgrades:

DSU books into a Grand Suite King - http://playadelcarmen.grand.hyatt.co...oms/suite.html

Transportation:

At this time we do not have a transportation supplier selected, we apologize for this inconvenience, however we would like to suggest you some options that are available for your service:

(We are located next to “The Royal Hotel” in Playa del Carmen, please select that hotel as a reference in the browsers.)

FROM AIRPORT:
CANCUN EXPRESS
Prices:
$117 UDS (Round Trip)
$59 USD (One Way)
*Private Transportation
*You can make reservation Online
*Take payments with Credit Card & Pay Pal
Telephone: +52 1 (998) 195-3274
E-mail: [email protected]
Web: http://www.cancun-express.com/
serviced by Cancun shuttle (2/6/16)

CANCUN SHUTTLE
Prices:
$140 USD (Round Trip)
$90 USD (One Way)
*Private Transportation
*You can make reservations Online
*Take payments with Credit Card & Pay Pal
Telephone: 1-888-414-0017 and +52 998 848 0335
E-mail: [email protected]
Web: http://www.cancunshuttle.com/
book through Cancun Express to get their lower rate

LOMAS TRAVEL
Prices:
$315 USD (Round Trip)
$110 USD (One Way)
*Private Transportation
*Support Online
*You can make reservation Online
*Take payments with Credit Card & Debit
Telephone: USA 314-669-6871

ADO BUS

GETTING ANYWHERE ALONG ROUTE 307, consider Collectivo:
This includes going to Tulum, Cancun, Akumal, Xel Ha or anywhere else along 307.
Travel like the locals on the cheap
example PDC to Tulum: 40 peso ($2)pp, PDC to Akumal: 35pesos
taxi to Collectivo pickup site is 90 pesos
Warning: quick acceleration/deceleration may be tough on those with motion sickness


Parking On Site:

105 Pesos (as of 12/17/15)

Activites:
Tulum: entrance fee 65 euro, < 13yoa free
Akumal: nice beach, known for turtles, Lol Ha is a great beachside restaurant

Hotel now offers transport which can be billed to your room:

Greetings from the beautiful Riviera Maya! Thank you for contacting us.
On behalf Grand Hyatt Playa del Carmen Resort we appreciate your preference.
Regarding the transportation service, I would like to share with you the option our hotel offers:

GRAY LINE (Luxury Service in Mercedes Benz) Grand Hyatt transportation from CUN.

1 to 3 People SEDAN (with 3 pieces of luggage) 153 USD one way 255 RT
4 to 7 People VIANO (with up to 7 pieces of luggage) 180 USD one way 300 RT

· It is a Private transportation.
· It will be charged to your room account
· It provides luxury service


Dining on Property:

Dining off Property:
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Old Jun 28, 15, 4:57 pm
  #1  
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Join Date: Dec 2013
Location: Boston, MA
Programs: DL Diamond, Hyatt Explorist, HH Diamond, Marriott Gold
Posts: 128
Grand Hyatt Playa del Carmen, Mexico - REVIEW - MASTER THREAD

We just checked in today. Check-in was handled in the Grand Club with a welcome drink. The club is beautiful, we haven't had a chance to try any of the food yet. The rooms, grounds, pool are absolutely beautiful. They did a great job with everything, it feels very modern while still having a natural look to it. The pool furniture is very high quality and the staff is very attentive. If anyone has specific questions I am more than happy to try and find the answers while I am here.
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Old Jun 28, 15, 5:25 pm
  #2  
 
Join Date: Feb 2011
Location: Sao Paulo via Houston via Washington D.C via Boston via New York
Posts: 1,165
Originally Posted by ArmyFlyer05 View Post
We just checked in today. Check-in was handled in the Grand Club with a welcome drink. The club is beautiful, we haven't had a chance to try any of the food yet. The rooms, grounds, pool are absolutely beautiful. They did a great job with everything, it feels very modern while still having a natural look to it. The pool furniture is very high quality and the staff is very attentive. If anyone has specific questions I am more than happy to try and find the answers while I am here.
Is the Spa open? Did you transfer via CUN, if so, how? Diamond recognition, upgrade if any?
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Old Jun 29, 15, 9:22 am
  #3  
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Join Date: Dec 2013
Location: Boston, MA
Programs: DL Diamond, Hyatt Explorist, HH Diamond, Marriott Gold
Posts: 128
Originally Posted by macdonaldj2 View Post
Is the Spa open? Did you transfer via CUN, if so, how? Diamond recognition, upgrade if any?
The spa is open, prices on the website are accurate with some new opening specials.
We used Amstar for our transfer, they were excellent. https://www.amstardmc.com
Was thanked for being diamond, asked what I wanted for my amenity (the staff in the club are excellent and well trained). I took points, didn't ask what the alternate was.
We were upgraded from the basic King room to a partial ocean view. I think they are short on availability until July 1. It shows the hotel sold out but then every room type available on the 1st. It is definitely not sold out so I think they are just finishing a few rooms right now. All of the rooms are angled to look towards the ocean and the green courtyard area. The grand club food was very good quality in the evening and for breakfast. It also has an outdoor patio to dine on and overlooks the water from a distance. Overall the hotel has exceeded our expectations and we really like PDC. This our first time here and it is a great little town.
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Old Jun 29, 15, 10:59 am
  #4  
 
Join Date: Feb 2011
Location: Sao Paulo via Houston via Washington D.C via Boston via New York
Posts: 1,165
Originally Posted by ArmyFlyer05 View Post
The spa is open, prices on the website are accurate with some new opening specials.
We used Amstar for our transfer, they were excellent. https://www.amstardmc.com
Was thanked for being diamond, asked what I wanted for my amenity (the staff in the club are excellent and well trained). I took points, didn't ask what the alternate was.
We were upgraded from the basic King room to a partial ocean view. I think they are short on availability until July 1. It shows the hotel sold out but then every room type available on the 1st. It is definitely not sold out so I think they are just finishing a few rooms right now. All of the rooms are angled to look towards the ocean and the green courtyard area. The grand club food was very good quality in the evening and for breakfast. It also has an outdoor patio to dine on and overlooks the water from a distance. Overall the hotel has exceeded our expectations and we really like PDC. This our first time here and it is a great little town.
Thank you, heading there in a few days, not sure if I want to burn a DSU for the short amount of time we'll be there. Hopefully they'll be finished with the rooms by then.
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Old Jun 29, 15, 4:06 pm
  #5  
 
Join Date: Oct 2013
Programs: Hyatt Diamond, SPG Platinum, SW A-List & CP
Posts: 34
Originally Posted by ArmyFlyer05 View Post
If anyone has specific questions I am more than happy to try and find the answers while I am here.
1. How much is parking?
2. Are there restaurants within walking distance or are you locked into this property?

Enjoy your visit - I am trying to book for NYE.
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Old Jun 29, 15, 8:25 pm
  #6  
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Join Date: Dec 2013
Location: Boston, MA
Programs: DL Diamond, Hyatt Explorist, HH Diamond, Marriott Gold
Posts: 128
Originally Posted by missmelon437 View Post
1. How much is parking?
2. Are there restaurants within walking distance or are you locked into this property?

Enjoy your visit - I am trying to book for NYE.
90 pesos (around $7USD)
There are a ton of restaurants nearby. We've had some great meals outside of the hotel. The hotel is only one block from 5th avenue with all of the restaurants, everything is within a 5-10 minute walk.
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Old Jul 2, 15, 4:03 pm
  #7  
 
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 765
So Grand Club is for Diamond only and they serve breakfast and snack all day?
Thanks!
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Old Jul 3, 15, 4:39 pm
  #8  
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Join Date: Dec 2013
Location: Boston, MA
Programs: DL Diamond, Hyatt Explorist, HH Diamond, Marriott Gold
Posts: 128
A few more updates:

Yes the club is open all day for snacks, breakfast was until 11am if I remember correctly and the evening snacks were 6-9 I think. Same rules for entry as other clubs. There was beer accessible all day as well.

We used Happy Shuttle Cancun on the way back to the airport, it was $75 and they had the Hyatt on the drop down online so it was easy to book digitally. No issues at all with their service, they arrived right on time. The staff in the club mentioned they just set up a contract with a company that has Mercedes Benz service, it was $120 one way to the airport. I saw several Lincoln Navigators from Lomas Travel on the way to the airport, so if you are looking for a more luxurious option you can check them out.

They are still doing some construction and tweaks to the hotel. Nothing that was disruptive, but there is some work still being done.

Outside of the hotel I recommend TacoTenedor for tacos (they have mainly seafood tacos) and good margaritas. Also, Kaxapa Factory has some great Argentinian cuisine. Plank is a good grillhouse/seafood option.
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Old Jul 3, 15, 7:46 pm
  #9  
 
Join Date: Jan 2010
Location: ORD
Programs: Diamond Hyatt; Platinum DL, AA, SPG; Gold UA
Posts: 191
Pool rooms

Any thoughts/reviews of the pool rooms (either "pool access" or plunge pool suite)?
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Old Jul 3, 15, 10:43 pm
  #10  
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Join Date: Dec 2013
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Programs: DL Diamond, Hyatt Explorist, HH Diamond, Marriott Gold
Posts: 128
The hotel is set up in a U-shape. The open end of the U is the pool, there is a "wing" that connects the top of the U over the pool. That is the 5th floor and has most of the suites I believe. The plunge pool rooms are closer to the base of the U and only have views of the mangroves. They aren't individual plunge pools, but a larger pool that connects all of those rooms. It is separate from the main pool. I only saw them from afar, they were still working on the pool portion. I think it comes down to your preference of a pool versus ocean view.

At this property I would recommend if you want a completely unobstructed ocean view then you should reserve that. Most of the rooms are partial ocean views with some view of the mangrove area of the hotel. The view is still great and I had no complaints, but If you only want to see the ocean there aren't nearly as many of those rooms.
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Old Jul 4, 15, 7:33 am
  #11  
 
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 765
Thanks for the review!

How is the breakfast in the Grand club? If we want to go to the
restaurant to have breakfast, how much would it cost?
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Old Jul 4, 15, 3:38 pm
  #12  
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Join Date: Dec 2013
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La Cocina serves all three meals and had buffets set up. I think they also had an a la carte menu, but we never ate in there so I am not sure on prices. Grill 1 26 served only dinner and looked really nice, again we only ate outside of the hotel so I am not sure on prices. They also have a 2 or 3 "kiosks" set up from the entrance down to the pool that serve smaller meals like tacos, coffee, a bar, etc. I thought the grand club breakfast was above average. They had some type of egg dish each morning, pastries, cold cuts, fruit, fresh juices, coffee, yogurts, cold cereal, oatmeal. It was enough for us and the quality was good.
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Old Jul 4, 15, 4:36 pm
  #13  
 
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 765
Originally Posted by ArmyFlyer05 View Post
La Cocina serves all three meals and had buffets set up. I think they also had an a la carte menu, but we never ate in there so I am not sure on prices. Grill 1 26 served only dinner and looked really nice, again we only ate outside of the hotel so I am not sure on prices. They also have a 2 or 3 "kiosks" set up from the entrance down to the pool that serve smaller meals like tacos, coffee, a bar, etc. I thought the grand club breakfast was above average. They had some type of egg dish each morning, pastries, cold cuts, fruit, fresh juices, coffee, yogurts, cold cereal, oatmeal. It was enough for us and the quality was good.
Thank you for the information!
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Old Jul 5, 15, 10:30 am
  #14  
 
Join Date: Feb 2011
Location: Sao Paulo via Houston via Washington D.C via Boston via New York
Posts: 1,165
I just got back from a quick trip. Drive is about 40+ minutes from CUN airport. As a diamond we got upgraded to a partial ocean view room. The room was in the back near the lounge. Most rooms are partial ocean view, the direct pool access rooms are on the first floor, they do not have access to the main pools. We had breakfast in the lounge which consisted of scrambled eggs, various breads and pastries and some cereal. We had also had cocktails/canapés in the lounge after 6pm. They usually had one special dish, first night was gazpacho, second night they had chicken tostatdas. They also had a self service bar (although you could order margaritas) along with various wines. We did not eat in the on-site restaurants, but instead snacked in the paseo on site. There is a coffee bar with sweets (think starbucks), a taco/torta stand and then a raw bar/sushi stand nearer to the pool. We only had the taco stand as we weren't terribly hungry.

A tip if you want to hang around the pool, try going nearer to the right side of the hotel, the bar is closer and there is more chance of being served via one of the staff. The pool to the left had an on site DJ while we were there and was quite loud. It sounded like they were still working on the hotel while we were there.
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Old Jul 5, 15, 11:08 pm
  #15  
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Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG; Marriott Plat Premier; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 40,000
How's the beach and beach access here?
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