Jun 4, 2015, 3:39 pm
Last edit by: Kacee
Hyatt hotels that are currently cheating award bookings by moving standard rooms out of Hyatt Daily Rate inventory and into package-only rates (which can't be booked using points): (Additional suggestion: please also show when you checked (eg 6/5/15) for stay period of (eg 7/1-4/15):
Hyatt XYZ - checked 6/5/15 for 7/1-4/15
Andaz West Hollywood
Hyatt Regency Austin
Driskill Hotel, Austin (standard rooms only available on B&B rate for certain nights and hotel refused to budge after phone call from WoH)
Hyatt Atlanta Midtown
Hyatt Vineyard Creek
Hyatt Regency Embarcadero SF (6/25 - 6/26)
Andaz San Diego July 17-19 (SD Pride) - all rooms avail w/Best Avail
Hyatt Santa Barbara (7/17/15 - 7/19/15) - resolved with phone call to HGP
Hyatt Regency Toronto (8/13-8/16)
Andaz Maui (1/5-1/11) - standard garden room avail on AS/AA package
Grand Hyatt San Francisco (dates throughout November 2015)
Hyatt Regency SFO
Park City Hyatt Centric
Hyatt Place San Francisco
Additionally, Hyatt Place hotels are now apparently able to hide rooms from point redemption by claiming they're 'high floor' rooms. Here are those offenders:
Hyatt Place Saratoga/Malta -- checked 6/22/15 for Aug 1-Aug 15 (all dates blacked out for redemption, despite having plenty of rooms)
Hyatt Place Cleveland/Independence - 7/10-7/12. Only offering 'high floor' rooms on a 6 story hotel.
Please email [email protected] regarding the Hyatt Place High Floor issue; they said that there were too few complaints to warrant any change.
Hyatt XYZ - checked 6/5/15 for 7/1-4/15
Andaz West Hollywood
Hyatt Regency Austin
Driskill Hotel, Austin (standard rooms only available on B&B rate for certain nights and hotel refused to budge after phone call from WoH)
Hyatt Atlanta Midtown
Hyatt Vineyard Creek
Hyatt Regency Embarcadero SF (6/25 - 6/26)
Andaz San Diego July 17-19 (SD Pride) - all rooms avail w/Best Avail
Hyatt Santa Barbara (7/17/15 - 7/19/15) - resolved with phone call to HGP
Hyatt Regency Toronto (8/13-8/16)
Andaz Maui (1/5-1/11) - standard garden room avail on AS/AA package
Grand Hyatt San Francisco (dates throughout November 2015)
Hyatt Regency SFO
Park City Hyatt Centric
Hyatt Place San Francisco
Additionally, Hyatt Place hotels are now apparently able to hide rooms from point redemption by claiming they're 'high floor' rooms. Here are those offenders:
Hyatt Place Saratoga/Malta -- checked 6/22/15 for Aug 1-Aug 15 (all dates blacked out for redemption, despite having plenty of rooms)
Hyatt Place Cleveland/Independence - 7/10-7/12. Only offering 'high floor' rooms on a 6 story hotel.
Please email [email protected] regarding the Hyatt Place High Floor issue; they said that there were too few complaints to warrant any change.
Standard rooms available at hotel -- Hyatt says GP rooms 'not available'
May 7, 2018, 7:46 am
#226
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,847
May 7, 2018, 8:26 am
#228
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
But beyond that, I don't believe that Residence Clubs required to have space available for points, even if they have rooms. Residence Clubs are timeshares and they choose to make space available sometimes.
May 7, 2018, 10:32 pm
#229
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 1,087
Jul 14, 2018, 12:40 pm
#230
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Join Date: Mar 2000
Posts: 17,419
So I was looking to use my points to stay at a Hyatt Place in Virginia. I clicked on the website and it showed a rate (in the $200s and an 8000 point option). I was a few points short, so I transferred some from my Chase Rewards account. I went back to book, clicked on the link, and it said no award rooms were available. Thanks Hyatt. 
It turns out that the only rooms Hyatt has available at that hotel for those nights are "high floor" rooms. Folks, this is a 5-story suburban location. Nobody is going to pay more for an identical "high floor" room (unless, I guess, those are the only rooms available). Setting up the website to "trick" me into believing there are award rooms available, and they not giving them to me because they are a couple floors higher in a low-rise suburban building is pretty evil.
EDIT: So I did some more checking and I found something even more interesting. I was looking to stay 2 nights. The hotel is only selling "high floor" rooms if you want to stay 2 nights. But if you're willing to stay 3 nights, standard rooms are suddenly available -- and therefore also available on points! I called the Hyatt desk, and she was able to book the 3 night room on points and then "lop" one of those nights off for me so I can pay the 16,000 points for 2 nights. Insane, but at least it worked out for me.
It turns out that the only rooms Hyatt has available at that hotel for those nights are "high floor" rooms. Folks, this is a 5-story suburban location. Nobody is going to pay more for an identical "high floor" room (unless, I guess, those are the only rooms available). Setting up the website to "trick" me into believing there are award rooms available, and they not giving them to me because they are a couple floors higher in a low-rise suburban building is pretty evil.
EDIT: So I did some more checking and I found something even more interesting. I was looking to stay 2 nights. The hotel is only selling "high floor" rooms if you want to stay 2 nights. But if you're willing to stay 3 nights, standard rooms are suddenly available -- and therefore also available on points! I called the Hyatt desk, and she was able to book the 3 night room on points and then "lop" one of those nights off for me so I can pay the 16,000 points for 2 nights. Insane, but at least it worked out for me.
Last edited by iahphx; Jul 14, 2018 at 12:57 pm Reason: more
Jul 14, 2018, 7:53 pm
#231
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
........So I did some more checking and I found something even more interesting. I was looking to stay 2 nights. The hotel is only selling "high floor" rooms if you want to stay 2 nights. But if you're willing to stay 3 nights, standard rooms are suddenly available -- and therefore also available on points! I called the Hyatt desk, and she was able to book the 3 night room on points and then "lop" one of those nights off for me so I can pay the 16,000 points for 2 nights. Insane, but at least it worked out for me.
Oct 31, 2018, 8:24 am
#233
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
Interestingly, it appears that "King Bed (Plus Sofa Bed)" is the room they make available on points. "King Bed" is not.
To make it almost hilariously inept on their part:
- The room photo of the "King - not Sofa Bed" room includes a picture of... a Sofa. That may or may not pull out into a bed.
- The room photo of the "King + Sofa" room ... doesn't show a picture of a sofa at all.
Oct 31, 2018, 8:46 am
#234
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