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Hyatt Regency Tysons Corner Center REVIEW - MASTER THREAD

Hyatt Regency Tysons Corner Center REVIEW - MASTER THREAD

Old Apr 14, 15, 9:17 am
  #1  
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Hyatt Regency Tysons Corner Center REVIEW - MASTER THREAD

Hello Flyertalkers!

We are excited to announce our opening of the Hyatt Regency Tysons Corner Center! The Hyatt Regency Tysons Corner Center is the first new build, full-service hotel in Tysonís Corner to open in more than 20 years!

Full details can be found here: http://newsroom.hyatt.com/index.php?s=20295&item=123376.

Thanks!
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Old Apr 14, 15, 9:52 am
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Outstanding - I should be visiting in early June for a few nights to check it out.
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Old Apr 14, 15, 11:49 am
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Cool! I drive past it regularly and was wondering when it would completed and open.
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Old Apr 14, 15, 5:51 pm
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I will be there in 5 days! Didn't even realize it was a new hotel when booked. Looking forward to my stay next week.
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Old Apr 15, 15, 12:08 am
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Tried to book it tonight but no rooms were available
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Old Apr 15, 15, 7:51 am
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I am looking forward to testing this property out sometime over the next few months.
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Old Apr 29, 15, 10:59 pm
  #7  
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I am mightily disappointed by this hotel. We work that area two to three days a month and have been doing so for many years. I was always annoyed by the absence of a first-rate full service Hyatt between Arlington and Reston and was looking forward to using this one as our go-to in the area. So much of the time we were patronizing some Starwoods and Marriotts in Tysons Corner and Falls Church along with the Hyatts in Arlington and DC.

However, this one just does not cut it. The rooms are not too badly designed although the thermostat has been placed out of the reach of anyone less than 5'5" (such as frantic), requiring one to climb precariously up on a couch to reach it. The desk chair is a conventional type chair without any adjustability, casters, or height adjustment. Although it is quite comfortable, it is not easy to work on the desk since it is difficult to move it around on the new carpeting and it is a bit low to use while working a computer since the reaching up position is quite tiring. The in-room safe is located at floor level making it a kneel-down affair to use it. Even the maintenance tech who was needed to make it work was not happy about the way they were located.

The biggest failing here (I am writing from the room) is that there is no real restaurant and no room service of which to speak. There is, in fact, something that is described as a restaurant but which is really a beer bar with a "scene" atmosphere. I am sure that it is wildly successful since it is jammed at happy hour and seems relatively busy all night. I am sure that the beer is good but OTOH the food is atrocious. It ranges from tasteless to severely over-seasoned with conceptions that range from the unsuccessfully adventurous to the completely ridiculous. Our first dinner had very little that was very good and much that was not to our taste (and we wonder to whose it might be). The saving grace was that it had no wine to speak of other than the house Canvas (BTW I wonder what happened to the very good Champagne Cuvee Hyatt of yesteryear?). There was no interesting bottle to try and the check was therefore relatively modest with only one fresh but mediocre Canvas Cab having been ordered.

Since we felt we might have ordered wrong the first night and were quite tired from a very taxing mortgage closing, the second night we fell down in the room after work and just decided to give the kitchen a second chance and try the room service. Just a salad to split and a couple of sandwiches would do just fine. This was a complete FAIL. Nothing was any good at all. I would leave my criticism at that except for the manner of serving and the follow-up.

The "room service" was delivered in a paper shopping bag packed as if to go on a picnic with everything in styrofoam and with plastic utensils, the water in large plastic cups. After everything was tasted and much discarded, the detritus was put back into the shopping bag and placed outside the door. Dutifully, room service was called and alerted that there was a pickup needed at our door. The response was (and I still do not believe this) that they "don't provide that service." So the front desk was called. The woman who answered apparently did not know of that non-service and said that she would herself come up for it immediately. Of course, more than an hour later it was still there and the next call was for the manager who was informed that if he did not want bugs crawling around and the soup (which was truly horrendous) leaking all over his new carpet, he best send someone up to get this thing. So there was now a second person coming up himself.

Aside from this, the general level of experience and hospitality training of the staff is inferior. This staff is very friendly and does want to provide service but in too many instances, it just does not know how to do it. I will not go into all the details of the restaurant staffers who, when asked, really do not know what ingredients are in many of the menu items and seem to fake it quite well creating quite a surprise when it is placed in front of you. I don't like being a guinea pig for a prolonged employee education period which was supposed to be finished or nearly finished before the place is opened.

And I surely do not like a "full service hotel" that has services that are pitched to the locals who come over for a beer instead of the business travelers who I imagine are their raison d'etre and should be supplying most of their revenue. They need to sell a lot of those beers to cover one $300 night, none of which they are going to get from me any more.

BTW if Gold Passport Concierge does read this post, he/she should note that this front desk has not been informed that Diamond guests are supposed to be offered the choice of points or an amenity. He/she should also note that in more than thirty years of doing this stuff, I have never written a complaint letter to a hotel or hotel chain. I actually would be most pleased if Hyatt would fix this place so that I could use it as I had planned.
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Old Apr 29, 15, 11:12 pm
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Good evening Monitor,

I'm so sorry to hear of the disappointment with the new Hyatt Regency Tysons Corner. If you can PM your stay details, we are happy to look into this for you.

Thanks!

Sarah
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Old Apr 29, 15, 11:57 pm
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Originally Posted by Gold Passport Concierge View Post
...If you can PM your stay details, we are happy to look into this for you....
Thank you very much for your quick response but I really do not need you to look into it for me. I think that you need to look into it for your company's inquiries about its procedures and controls.

However, to aid your investigation of this hotel's failings, I will PM my details to you so you can have the dates of our stay and the days and times of our restaurant experiences.
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Old Apr 30, 15, 9:29 am
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I stayed here for one night very recently and quite enjoyed my room and the rest of the physical plant. I think it is a very attractive hotel located within easy walking distance of the Silver Line Metro. Yes, service is both friendly and a little "green," but it's nothing some focussed training won't fix. I didn't try the restaurant which is, indeed, a "scene" but instead walked across the plaza to Shake Shack, which I really enjoyed. There are also many nice, varied restaurants, cafes and fast food outlets right inside the mall, a few steps away. My only complaint was the lack of food in the Club Lounge, basically a few pieces of cheese and bread in the evening and oatmeal, muffins, bread and juice in the morning. Probably the skimpiest lounge spread I've ever seen at a Hyatt. The Club Lounge space itself, however, is large and extremely attractive and the Lounge staff are very friendly and helpful.
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Old Apr 30, 15, 4:08 pm
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It may be a case where the property understands there are a number of decent eating establishments in the mall (a couple minutes walk) and providing a top class hotel restaurant is not feasible/profitable. I can't blame them for this decision. Is a bit early to call this a major failing - that may change once it gets over its teething period.
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Old May 1, 15, 11:03 pm
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Originally Posted by hotelfanatic View Post
It may be a case where the property understands there are a number of decent eating establishments in the mall (a couple minutes walk) and providing a top class hotel restaurant is not feasible/profitable. I can't blame them for this decision. Is a bit early to call this a major failing - that may change once it gets over its teething period.
I do understand that thinking but one does not think that way if one is presenting a top-of-the-line full service hotel. Such an establishment, in order to be considered complete, must have a restaurant and room service whether or not it is profitable. Across the street, connected to the other mall, is the Ritz-Carlton which has definitely had problems with its fine dining experiments but which simply has settled into having something that is local and that has appeal to the business travelers who patronize the place and do not want to walk out into the mall for the chain restaurants that proliferate there.

Aside from a new restaurant across the street, everything in the mall connected to this Hyatt is a chain operation and I have been to them all many times with not one of them being worth a five minute walk from the hotel. They are no better than the average room service from almost any full service hotel.

So let us agree to disagree about this matter and let the TC Hyatt make a few coins off their beer bar while ignoring many of their company's best customers. I really cannot imagine anyone with some taste in food making repeat visits to that place.

Last edited by monitor; May 1, 15 at 11:14 pm
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Old May 1, 15, 11:11 pm
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Originally Posted by JetAway View Post
...My only complaint was the lack of food in the Club Lounge, basically a few pieces of cheese and bread in the evening and oatmeal, muffins, bread and juice in the morning. Probably the skimpiest lounge spread I've ever seen at a Hyatt. The Club Lounge space itself, however, is large and extremely attractive and the Lounge staff are very friendly and helpful.
This is true. I would think that if they are having the darn thing open at all, they would do just a bit more to bring it into line with what is customary at such places.

OTOH, it would make little difference to us if they did since the only thing we need in the morning is coffee and a bagel (or a croissant which BTW, were fairly good there) and in the evening, maybe a cookie or a Pepsi.

The staff was very pleasant and enthusiastic although not very sophisticated as many of the items (especially the French cheeses) had signs that were misspelled the first night we were there.
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Old May 2, 15, 12:15 am
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Originally Posted by monitor View Post
I do understand that thinking but one does not think that way if one is presenting a top-of-the-line full service hotel. Such an establishment, in order to be considered complete, must have a restaurant and room service whether or not it is profitable.

... Aside from a new restaurant across the street, everything in the mall connected to this Hyatt is a chain operation and I have been to them all many times with not one of them being worth a five minute walk from the hotel. They are no better than the average room service from almost any full service hotel.
This is a Hyatt Regency, not a Grand, Andaz, Park nor Ritz-Carlton. You are aware HRs are just a notch above Hyatt Place/House . On top of that, is been opened maybe 2 months and if the biggest "failing" is no "real" restaurant, I think they are doing pretty well.

You have been to all 50+ eating establishments in that mall. Many times. Why?

Tyson Galleria across the way have 14 establishments, one may suite you.

Last edited by hotelfanatic; May 2, 15 at 12:20 am
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Old May 2, 15, 9:34 am
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The hotel has been open less than a month. There are some nice restaurants in the mall, certainly nicer than most hotel restaurants. Seasons 52, for example, comes to mind.
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