Hyatt Regency Dubai Creek Heights REVIEW - MASTER THREAD
Mar 8, 2015, 1:08 pm
#1
Original Poster
Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Programs: Marriott Bonvoy Titanium, Flying Blue Platinum For Life
Posts: 209
Hyatt Regency Dubai Creek Heights REVIEW - MASTER THREAD
Anyone stayed here already as Diamond member?
If so, how is the club lounge.
If so, how is the club lounge.
Mar 10, 2015, 10:23 pm
#2
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
I was wondering that too. Is there no OFFICIAL thread yet for this property?
I'm curious if a DSU on a honeymoon could somehow land me that 13,000 sqft room...if so I'm gonna go find a wife before i get there!
I'm curious if a DSU on a honeymoon could somehow land me that 13,000 sqft room...if so I'm gonna go find a wife before i get there!
Mar 12, 2015, 1:32 pm
#4
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Peteropny - co-mod - Hyatt
Mar 12, 2015, 1:38 pm
#5
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
Mar 12, 2015, 1:42 pm
#6
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
No offense taken. Most of the time the GP Concierge staff does announce the opening of a new property which I usually then turn into the review thread for the forum if one wasn't already started. There has been some turnover in the GP Concierge staff, perhaps they haven't started with the announcements yet.
Mar 17, 2015, 1:25 pm
#8
Join Date: Jul 2000
Location: AUH
Posts: 8,266
I visited the hotel for a brief 1-night stay last weekend. Some photos and thoughts:
Outside
It's a nice new development, with one building being the hotel and the other being residences. I thought it looked very close to the Healthcare City metro stop, and it kinda is - if you're a crow flying. Otherwise, for us mere humans, you do have to walk a long way round because of a large research hospital in the way. Still only talking 10 mins vs 5 mins, but longer than I expected.
Lobby
It's quite a nice lobby, and the lighting in the main atrium becomes a very funky blue in the evening - which would look cool, if it wasn't so empty!
Upon presenting myself at the desk, my Diamond status was recognised, and the same member of staff personally escorted me up to the club and served me a drink, while her colleagues processed the check-in and brought everything to my seat. Very well done.
Room
I had been upgraded to a Club Deluxe King, staying on a P&C rate. This was done without me saying anything, and they specifically mentioned "We have upgraded you to the best available room, as you are a Diamond member". I was very happy with it.
Corridor - hard to put a finger on it, but I felt that they had somehow gotten the lighting wrong. It didn't feel very cozy.
It was clearly a very generously proportioned room. There was plenty of space all around - bigger than I really needed when travelling on my own.
The bed was comfortable, but very firm - probably the hardest bed I found in a hotel. So those of you who prefer soft beds, take note.
The TV was one of the latest generation interfaces, and seemed responsive enough - one of my biggest annoyances in hotel TV boxes are those that take forever just to start watching TV or switch channels.
Very nice view of the Creek from the window.
Bathroom - very decent, but some missed opportunities: (i) I feel they could have easily put a window, which would have helped it feel much more open and welcoming, and (ii) They clearly had the space for double vanity, but somehow decided not to.
Separate shower, as you would expect in this day and age. Shower pressure was decent.
Floor plan - you can see this is a corner room, and quite a bit larger than the standard rooms.
One of the curiosities - the corridor was absolutely massive, and had zero furniture there. I really think the room layout could have made better use of the space... or at least, that corridor should have some sort of storage or a console table.
Regency Club Lounge
Club felt fresh and modern, but not so much of the "plush and luxurious" feel.
Plenty of seating.
Looks like nice tea, but not an expert so cannot comment.
Soft drinks and tea/coffee as you would expect.
Yet more views of the Creek (and also aircraft taking off from DXB - you can see the Terminal 3 in the background)
Business centre.
Outside
It's a nice new development, with one building being the hotel and the other being residences. I thought it looked very close to the Healthcare City metro stop, and it kinda is - if you're a crow flying. Otherwise, for us mere humans, you do have to walk a long way round because of a large research hospital in the way. Still only talking 10 mins vs 5 mins, but longer than I expected.
Lobby
It's quite a nice lobby, and the lighting in the main atrium becomes a very funky blue in the evening - which would look cool, if it wasn't so empty!
Upon presenting myself at the desk, my Diamond status was recognised, and the same member of staff personally escorted me up to the club and served me a drink, while her colleagues processed the check-in and brought everything to my seat. Very well done.
Room
I had been upgraded to a Club Deluxe King, staying on a P&C rate. This was done without me saying anything, and they specifically mentioned "We have upgraded you to the best available room, as you are a Diamond member". I was very happy with it.
Corridor - hard to put a finger on it, but I felt that they had somehow gotten the lighting wrong. It didn't feel very cozy.
It was clearly a very generously proportioned room. There was plenty of space all around - bigger than I really needed when travelling on my own.
The bed was comfortable, but very firm - probably the hardest bed I found in a hotel. So those of you who prefer soft beds, take note.
The TV was one of the latest generation interfaces, and seemed responsive enough - one of my biggest annoyances in hotel TV boxes are those that take forever just to start watching TV or switch channels.
Very nice view of the Creek from the window.
Bathroom - very decent, but some missed opportunities: (i) I feel they could have easily put a window, which would have helped it feel much more open and welcoming, and (ii) They clearly had the space for double vanity, but somehow decided not to.
Separate shower, as you would expect in this day and age. Shower pressure was decent.
Floor plan - you can see this is a corner room, and quite a bit larger than the standard rooms.
One of the curiosities - the corridor was absolutely massive, and had zero furniture there. I really think the room layout could have made better use of the space... or at least, that corridor should have some sort of storage or a console table.
Regency Club Lounge
Club felt fresh and modern, but not so much of the "plush and luxurious" feel.
Plenty of seating.
Looks like nice tea, but not an expert so cannot comment.
Soft drinks and tea/coffee as you would expect.
Yet more views of the Creek (and also aircraft taking off from DXB - you can see the Terminal 3 in the background)
Business centre.
Mar 17, 2015, 1:40 pm
#9
Join Date: Jul 2000
Location: AUH
Posts: 8,266
Happy Hour
The usual assortment of alcohol. I didn’t have time to stay long so I couldn’t really check out the offerings, but I would imagine they have hard liquor available as well. I think it was a lesser-known label, albeit nevertheless genuine, Champagne (rather than sparkling wine as many clubs are, including the Grand Hyatt).
There was a fairly wide variety of food on offer, including two hot items in the buffet, and the prawn toast they were bringing round separately. As I was going out to dinner, I did not have much food, but I'd say it's an above average (for a non-Asian property) club offering.
General Notes
- Service was excellent in the club - warm, competent and excellent English, which is not always a given in the region.
- Not so sure about the rest of the hotel - I was in a rush upon check-out so I went to the ground floor. The transaction was perfectly fine, but not the same degree of warmth as the club lounge.
- Probably the least impressive aspect, of what was otherwise a very impressive property, was the breakfast. As the club does not offer breakfast, everyone takes breakfast in the main restaurant.
It was really very busy, and in particular, the egg station was having a near-meltdown. The selection was pretty average too. I would have preferred a reduced variety, but peaceful breakfast in the lounge instead (as most clubs are).
- Despite being only open for two weeks, they somehow needed to perform emergency works on the hot water, which I was forewarned in the evening before. Fine - I made sure I took a shower at 10:30am, since the hot water was going to be off from 11am to 3pm.
What they didn't tell me, however, was that the cold water would also end up being switched off, so I had to brush my teeth with one of the complimentary bottles of water. Hopefully there will be no further need for these maintenance for a while, as it is a real hassle.
- I did not have time to use the other facilities such as gym or pool - perhaps next time. (Who am I kidding? I might check out the sun loungers by the pool next time
)
All in all, I came away pleasantly surprised - however, I wonder whether my feelings would have been the same as a non-Diamond.
The usual assortment of alcohol. I didn’t have time to stay long so I couldn’t really check out the offerings, but I would imagine they have hard liquor available as well. I think it was a lesser-known label, albeit nevertheless genuine, Champagne (rather than sparkling wine as many clubs are, including the Grand Hyatt).
There was a fairly wide variety of food on offer, including two hot items in the buffet, and the prawn toast they were bringing round separately. As I was going out to dinner, I did not have much food, but I'd say it's an above average (for a non-Asian property) club offering.
General Notes
- Service was excellent in the club - warm, competent and excellent English, which is not always a given in the region.
- Not so sure about the rest of the hotel - I was in a rush upon check-out so I went to the ground floor. The transaction was perfectly fine, but not the same degree of warmth as the club lounge.
- Probably the least impressive aspect, of what was otherwise a very impressive property, was the breakfast. As the club does not offer breakfast, everyone takes breakfast in the main restaurant.
It was really very busy, and in particular, the egg station was having a near-meltdown. The selection was pretty average too. I would have preferred a reduced variety, but peaceful breakfast in the lounge instead (as most clubs are).
- Despite being only open for two weeks, they somehow needed to perform emergency works on the hot water, which I was forewarned in the evening before. Fine - I made sure I took a shower at 10:30am, since the hot water was going to be off from 11am to 3pm.
What they didn't tell me, however, was that the cold water would also end up being switched off, so I had to brush my teeth with one of the complimentary bottles of water. Hopefully there will be no further need for these maintenance for a while, as it is a real hassle.
- I did not have time to use the other facilities such as gym or pool - perhaps next time. (Who am I kidding? I might check out the sun loungers by the pool next time
)All in all, I came away pleasantly surprised - however, I wonder whether my feelings would have been the same as a non-Diamond.
Apr 1, 2015, 5:28 am
#11
Join Date: Mar 2015
Location: UAE
Programs: Hyatt, Starwood, Ritz, Accor, Hilton, Etihad, Emirates
Posts: 66
Location:
Bad. It is a business hotel by the creek which isn't really in the business areas such as the primary one (Downtown/Burj Khalifa/Dubai Mall/Business Bay) or secondary (greater Downtown area - SZR/World Trade Center/DIFC) or even Tertiary area with resorts and some industry specific businesses (Dubai Marina/Palm Jumeriah/DMC/DIC). Instead it is located in one of the mini cities within Dubai, specifically DHC (healthcare). To make matters worse, the whole of Hyatt's tiny (relative to others) footprint in Dubai is in the same area (both sides of creek). This hotel is almost adjacent to the larger, older, established and all round more impressive Grand Hyatt (the only thing it has on Grand Hyatt are fresher rooms).
Hyatt needs to sort its footprint in Dubai out, they have 5 hotels in the same part of town (3 of those being on the 'wrong' side of the creek) which is soon going to be rendered irrelevant once the current airport ceases to become the primary airport. They are tied to their developer (Wasl Properties) and keep getting issued properties in less-than-ideal areas. To make matters worse, apparently they are going to open perhaps 2 MORE properties in the same area.....le sigh
In comparison, Marriott, Starwood, Hilton and Accor have all blanketed the city in properties of all budgets, types and locations with several options for anyone (closer to 2 dozen properties than one dozen for most chains. Starwood itself is around 20 and still growing!) and even the smaller chains such as Fairmont, Kempinski, Rotana, Jumeirah and several even smaller players have better located properties.
This doesn't even really work as an airport Hotel despite proximity because its across the bridges bottleneck and whilst the distance might not be great, the time required often is. Also there are much better competing options a stones throw away from the terminals.
Cost:
Not competitive. Its right next to Grand Hyatt and is actually charging more in several cases. The plan was for the sales teams to work in unison (apparently they're the same sales team) but the prices for all sorts of rooms, events and meetings can often be higher than at Grand. This needs to change. I know newer property, fresher rooms but there are several drawbacks too. Its entrance and lobby are very nice if not better and the rooms are fresher but the common areas are severely crippled capacity wise. Grand on the other hand is Grand in its F&B selection (well over dozen outlets), pool complex (huge) etc.
Hard Product:
Mixed.
Pool is waaaaay tooo small for a 464 room property (one of those buildings in the pictures has all the 464 rooms, the other one has apartments). The pool size is perhaps appropriate for a 100-200 room property max
I stayed a week after StarGold just to see the property but by that time they had started serving breakfast in the lounge. However it was their first full occupancy day perhaps and the breakfast restaurant (Sufra) was overflowing to the extent that they opened a second (Market24 or something like that) and then a third area (lobby) to serve breakfast (in addition to the lounge which would be the fourth). The lobby was re purposed as a waiting area while people waited for tables to be made available and was stocked with juices and other light items. The other two breakfasts weren't as comprehensive but weren't lacking either.
Service:
Service was slow due to the crowds but not inefficient. What I mean is they seem to have gotten stuck with inherent issues of some facilities being way too small for intended purpose and this is something they cannot resolve without extensive reworking and expansion (but the hotel has JUST opened, so not time for a renovation yet) but the staff seemed to be working in hectic fashion and made some good decisions to minimize the impact of the obviously poor planning that went into the property size and layout before opening. This property was supposed to be a Jumeirah initially.
I found most staff to be very good at juggling the proverbial 5 balls in the air and were working at break neck speed. Then there were people who were obviously swamped and looked like it. They can't easily find more space but definitely could get more staff members. Everyone was friendly though, little bit of newly opened enthusiasm I guess since this part of the world can be inconsistent with service.
Club Lounge:
Thankfully large enough. Not fancy in the luxury sense but very clean and modern and great views of the wrong side of Dubai. Spread for breakfast and cocktail hour was adequate. Bit light with the premium alcohol selection in Whiskeys but overall solid. During full occupancy days, it never felt crowded at all (though we had mostly convention and events crowd so maybe not as many travelling on basic corporate rates and perhaps not as many top tier members who would have had access)
Check in and Diamond recognition:
We checked in as a group and had 2 Diamonds. We had called the night before and spoken to the night duty manager and mentioned we were two diamonds coming in tomorrow to check out the property, click pics, review it etc and to ask if there were any facilities that we should check out in particular and if any outlets were still not open. He mentioned he pre blocked upgraded club level rooms for us. At check in they could not find this pre block at all. Later the front office manager (always friendly and calm) came out and took our documents and walked us to the club lounge where he got the agent there to check us in. We kind of failed spectacularly to communicate that we were both Diamonds at the time of check in I think (Rather than night before). I checked in first for everyone (and paid for all rooms) and then the other Diamond arrived later so maybe they never realised. Also we were apparently on a points ineligible rate (but one that was offered directly by hotel sales and not a third party agent or OTA, I did not know this till after the stay).
Of the rooms we had, none were on the club floor and one was not upgraded at all although all were granted club lounge privileges (which is ok I guess, that usually is the only difference 90% of the time).
The Deluxe room is very large and spacious but the basic standard room has very weird toilets which are attached to the same counter top as the main sink! (Club rooms can be of both varieties).
Make sure you get the city view because there is no comparison between city and creek views (city being much better, forget the water). City views do not come at a premium and the distinction in room hierarchy is based on size and type, not view.
Later in the day some people we know arrived (around midnight and on completely separate reservations) and they were upgraded multiple levels (3 and 4 respectively as mentioned by check in agent) to King Executive Suite and some other room I did not catch the name of. Wouldn't have known if I did not know the guys. Also they are just basic Gold members as of now (don't know if they were Diamonds 9 years running in the past) and it wasn't a Virtuoso/FHR/VLH etc booking. One of them was infact redeeming points. So an award booking by a basic member can get upgraded past a Diamond here. I did ask front desk out of curiosity and was the given the usual "based on availability" answer.
Some hotels pre-allocate rooms when they are expecting high occupancy and start bumping up repeat guests and high tier members past their usual entitlements so that they get the best rooms, this is logical. Other hotels do not and often you will get nothing if you arrive early despite being top tier whereas you could end up with 4 level upgrades if you arrive late and that's the only room they have available. The only reason I can guess for this is that they are a business hotel and expected walk in guests but to be honest it doesn't make too much sense to me since they were overbooked anyway. I cannot extrapolate much more since Front Desk would have more information than me so all I could do is try to get that extra information by asking and then conveying here. I did not demand they give me a better room and they did not offer. The whole conversation played out cordially with a smile.
Overall feel and ambience:
Too austere at times. Its largely typically Hyatt in leaning towards being clean, modern and minimalist rather than fabulous and luxurious but in this case they often went too too far. Some area near the spa seemed unfinished (but were actually finished) and the Royal suites were some of the worst I had ever seen. They are entire floors by themselves the moment you step out of elevator but isn't built like a suite/room rather it has lobbies and rooms and corridors almost like any other regular floor. The furniture is barely present and its just too austere lounge/lobby looking.
I have a ton of pics of common areas as well as Royal suites. Any suggestions as to the best way to post them here?
Bad. It is a business hotel by the creek which isn't really in the business areas such as the primary one (Downtown/Burj Khalifa/Dubai Mall/Business Bay) or secondary (greater Downtown area - SZR/World Trade Center/DIFC) or even Tertiary area with resorts and some industry specific businesses (Dubai Marina/Palm Jumeriah/DMC/DIC). Instead it is located in one of the mini cities within Dubai, specifically DHC (healthcare). To make matters worse, the whole of Hyatt's tiny (relative to others) footprint in Dubai is in the same area (both sides of creek). This hotel is almost adjacent to the larger, older, established and all round more impressive Grand Hyatt (the only thing it has on Grand Hyatt are fresher rooms).
Hyatt needs to sort its footprint in Dubai out, they have 5 hotels in the same part of town (3 of those being on the 'wrong' side of the creek) which is soon going to be rendered irrelevant once the current airport ceases to become the primary airport. They are tied to their developer (Wasl Properties) and keep getting issued properties in less-than-ideal areas. To make matters worse, apparently they are going to open perhaps 2 MORE properties in the same area.....le sigh
In comparison, Marriott, Starwood, Hilton and Accor have all blanketed the city in properties of all budgets, types and locations with several options for anyone (closer to 2 dozen properties than one dozen for most chains. Starwood itself is around 20 and still growing!) and even the smaller chains such as Fairmont, Kempinski, Rotana, Jumeirah and several even smaller players have better located properties.
This doesn't even really work as an airport Hotel despite proximity because its across the bridges bottleneck and whilst the distance might not be great, the time required often is. Also there are much better competing options a stones throw away from the terminals.
Cost:
Not competitive. Its right next to Grand Hyatt and is actually charging more in several cases. The plan was for the sales teams to work in unison (apparently they're the same sales team) but the prices for all sorts of rooms, events and meetings can often be higher than at Grand. This needs to change. I know newer property, fresher rooms but there are several drawbacks too. Its entrance and lobby are very nice if not better and the rooms are fresher but the common areas are severely crippled capacity wise. Grand on the other hand is Grand in its F&B selection (well over dozen outlets), pool complex (huge) etc.
Hard Product:
Mixed.
Pool is waaaaay tooo small for a 464 room property (one of those buildings in the pictures has all the 464 rooms, the other one has apartments). The pool size is perhaps appropriate for a 100-200 room property max
I stayed a week after StarGold just to see the property but by that time they had started serving breakfast in the lounge. However it was their first full occupancy day perhaps and the breakfast restaurant (Sufra) was overflowing to the extent that they opened a second (Market24 or something like that) and then a third area (lobby) to serve breakfast (in addition to the lounge which would be the fourth). The lobby was re purposed as a waiting area while people waited for tables to be made available and was stocked with juices and other light items. The other two breakfasts weren't as comprehensive but weren't lacking either.
Service:
Service was slow due to the crowds but not inefficient. What I mean is they seem to have gotten stuck with inherent issues of some facilities being way too small for intended purpose and this is something they cannot resolve without extensive reworking and expansion (but the hotel has JUST opened, so not time for a renovation yet) but the staff seemed to be working in hectic fashion and made some good decisions to minimize the impact of the obviously poor planning that went into the property size and layout before opening. This property was supposed to be a Jumeirah initially.
I found most staff to be very good at juggling the proverbial 5 balls in the air and were working at break neck speed. Then there were people who were obviously swamped and looked like it. They can't easily find more space but definitely could get more staff members. Everyone was friendly though, little bit of newly opened enthusiasm I guess since this part of the world can be inconsistent with service.
Club Lounge:
Thankfully large enough. Not fancy in the luxury sense but very clean and modern and great views of the wrong side of Dubai. Spread for breakfast and cocktail hour was adequate. Bit light with the premium alcohol selection in Whiskeys but overall solid. During full occupancy days, it never felt crowded at all (though we had mostly convention and events crowd so maybe not as many travelling on basic corporate rates and perhaps not as many top tier members who would have had access)
Check in and Diamond recognition:
We checked in as a group and had 2 Diamonds. We had called the night before and spoken to the night duty manager and mentioned we were two diamonds coming in tomorrow to check out the property, click pics, review it etc and to ask if there were any facilities that we should check out in particular and if any outlets were still not open. He mentioned he pre blocked upgraded club level rooms for us. At check in they could not find this pre block at all. Later the front office manager (always friendly and calm) came out and took our documents and walked us to the club lounge where he got the agent there to check us in. We kind of failed spectacularly to communicate that we were both Diamonds at the time of check in I think (Rather than night before). I checked in first for everyone (and paid for all rooms) and then the other Diamond arrived later so maybe they never realised. Also we were apparently on a points ineligible rate (but one that was offered directly by hotel sales and not a third party agent or OTA, I did not know this till after the stay).
Of the rooms we had, none were on the club floor and one was not upgraded at all although all were granted club lounge privileges (which is ok I guess, that usually is the only difference 90% of the time).
The Deluxe room is very large and spacious but the basic standard room has very weird toilets which are attached to the same counter top as the main sink! (Club rooms can be of both varieties).
Make sure you get the city view because there is no comparison between city and creek views (city being much better, forget the water). City views do not come at a premium and the distinction in room hierarchy is based on size and type, not view.
Later in the day some people we know arrived (around midnight and on completely separate reservations) and they were upgraded multiple levels (3 and 4 respectively as mentioned by check in agent) to King Executive Suite and some other room I did not catch the name of. Wouldn't have known if I did not know the guys. Also they are just basic Gold members as of now (don't know if they were Diamonds 9 years running in the past) and it wasn't a Virtuoso/FHR/VLH etc booking. One of them was infact redeeming points. So an award booking by a basic member can get upgraded past a Diamond here. I did ask front desk out of curiosity and was the given the usual "based on availability" answer.
Some hotels pre-allocate rooms when they are expecting high occupancy and start bumping up repeat guests and high tier members past their usual entitlements so that they get the best rooms, this is logical. Other hotels do not and often you will get nothing if you arrive early despite being top tier whereas you could end up with 4 level upgrades if you arrive late and that's the only room they have available. The only reason I can guess for this is that they are a business hotel and expected walk in guests but to be honest it doesn't make too much sense to me since they were overbooked anyway. I cannot extrapolate much more since Front Desk would have more information than me so all I could do is try to get that extra information by asking and then conveying here. I did not demand they give me a better room and they did not offer. The whole conversation played out cordially with a smile.
Overall feel and ambience:
Too austere at times. Its largely typically Hyatt in leaning towards being clean, modern and minimalist rather than fabulous and luxurious but in this case they often went too too far. Some area near the spa seemed unfinished (but were actually finished) and the Royal suites were some of the worst I had ever seen. They are entire floors by themselves the moment you step out of elevator but isn't built like a suite/room rather it has lobbies and rooms and corridors almost like any other regular floor. The furniture is barely present and its just too austere lounge/lobby looking.
I have a ton of pics of common areas as well as Royal suites. Any suggestions as to the best way to post them here?
Last edited by E1A; Apr 2, 2015 at 2:57 am
Sep 29, 2015, 1:56 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
Not too much to add to the excellent photos and reviews above.
For those tempted to use the Metro to get to/from this property, keep in mind that there is a massive construction site between the hotel and the metro station, so it's a good 10-minute walk skirting around it in the heat.
Lounge is quite large, and there were only a handful of people during happy hour.
Hotel might be struggling a bit to attract business traffic, since there are so many better located quality hotels in Dubai. But that's not necessarily a bad thing if you like a quiet lounge.
Most interesting for Diamonds might be that there is a room class called Executive King which is actually a good-sized suite. Not sure whether this is a standard Diamond upgrade but the hotel is far from full so it's not due to overbooking. No complaints for sure... I've had worse elsewhere using a DSU...
For those tempted to use the Metro to get to/from this property, keep in mind that there is a massive construction site between the hotel and the metro station, so it's a good 10-minute walk skirting around it in the heat.
Lounge is quite large, and there were only a handful of people during happy hour.
Hotel might be struggling a bit to attract business traffic, since there are so many better located quality hotels in Dubai. But that's not necessarily a bad thing if you like a quiet lounge.
Most interesting for Diamonds might be that there is a room class called Executive King which is actually a good-sized suite. Not sure whether this is a standard Diamond upgrade but the hotel is far from full so it's not due to overbooking. No complaints for sure... I've had worse elsewhere using a DSU...
Dec 16, 2015, 10:19 am
#13
Join Date: Mar 2012
Posts: 350
Planning on visiting in March for travel and staying in this property as a family. No Diamond status (Do have Starwood Gold). Would this property work in regarding to visiting the various attractions? Any places to eat nearby (specially for breakfast considering we won't have lounge access)?
Dec 16, 2015, 3:01 pm
#14
Original Poster
Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Programs: Marriott Bonvoy Titanium, Flying Blue Platinum For Life
Posts: 209
Planning on visiting in March for travel and staying in this property as a family. No Diamond status (Do have Starwood Gold). Would this property work in regarding to visiting the various attractions? Any places to eat nearby (specially for breakfast considering we won't have lounge access)?
For breakfast, there is a Subway 200m from the hotel and a Starbucks 400m from the hotel. So not many options. The area is more a business area. For a more detailed review see here: https://insideflyer.nl/hyatt-regency...hts-review-en/
Feb 27, 2016, 9:01 am
#15
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Upgraded to 1 bedroom Suite using DSU this time on 18th floor.
Room is quite big with 1.5 bathroom. Views of God knows what however. Got complimentary bottle of red wine as additional amenity on top of points. Complimentary mini bar as well.
As others have mentioned, lounge is on 32nd floor, 6-8 PM alcohol (wine, etc). Not so much to eat (compated to non north American Starwood lounges) there's also a bar on 34th floor. Diamonds can have breakfast either at lounge or lobby resto, free of charge.
It's a good property but front desk staffs seems to be Caucasian non English speakers who have a difficult time smiling or even speaking a few English words. Things were done while checking in without saying much at all.
But with a brg rate of 490 AED, I'm not complaining.
Room is quite big with 1.5 bathroom. Views of God knows what however. Got complimentary bottle of red wine as additional amenity on top of points. Complimentary mini bar as well.
As others have mentioned, lounge is on 32nd floor, 6-8 PM alcohol (wine, etc). Not so much to eat (compated to non north American Starwood lounges) there's also a bar on 34th floor. Diamonds can have breakfast either at lounge or lobby resto, free of charge.
It's a good property but front desk staffs seems to be Caucasian non English speakers who have a difficult time smiling or even speaking a few English words. Things were done while checking in without saying much at all.
But with a brg rate of 490 AED, I'm not complaining.