Given sushi, burger, and champagne only for it to be taken away :/
Dec 31, 2014, 7:18 pm
#1
Original Poster
Join Date: Dec 2014
Programs: Hyatt Platinum
Posts: 46
Given sushi, burger, and champagne only for it to be taken away :/
We are currently staying at Park Hyatt Chicago and we were delivered an extraordinary amount of food. We were very excited as we thought hyatt concierge was giving us a complimentary meal due to the instance where you could tweet hyatt concierge and they could possibly give you a surprise during your stay. (We did get chocolate covered strawberries and champagne in the early afternoon.)
Well after the food was delivered to our room and everything was set on the table, we get a call that says it was sent to the wrong room and if we wanted to keep it we would have to pay for it. I understand that mistakes do happen but it did bum us out when it was taken away. :/
Well after the food was delivered to our room and everything was set on the table, we get a call that says it was sent to the wrong room and if we wanted to keep it we would have to pay for it. I understand that mistakes do happen but it did bum us out when it was taken away. :/
Dec 31, 2014, 8:26 pm
#2
Join Date: Jan 2014
Location: The Indo Jungle
Programs: AA EXP, IHG Spire
Posts: 1,319
We are currently staying at Park Hyatt Chicago and we were delivered an extraordinary amount of food. We were very excited as we thought hyatt concierge was giving us a complimentary meal due to the instance where you could tweet hyatt concierge and they could possibly give you a surprise during your stay. (We did get chocolate covered strawberries and champagne in the early afternoon.)
Well after the food was delivered to our room and everything was set on the table, we get a call that says it was sent to the wrong room and if we wanted to keep it we would have to pay for it. I understand that mistakes do happen but it did bum us out when it was taken away. :/
Well after the food was delivered to our room and everything was set on the table, we get a call that says it was sent to the wrong room and if we wanted to keep it we would have to pay for it. I understand that mistakes do happen but it did bum us out when it was taken away. :/
It's been my experience that food delivered in error is usually offered for free in this type of situation, since most respectable wouldn't re-serve it to the original customer!
Dec 31, 2014, 8:33 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,158
On the upside, you're probably better off, as the combo of sushi, burger, and champagne just doesn't do it for me. Sounds like some guests with an "eclectic" palate are staying there also.
Dec 31, 2014, 9:04 pm
#7
Original Poster
Join Date: Dec 2014
Programs: Hyatt Platinum
Posts: 46
Dec 31, 2014, 9:06 pm
#8
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
Dec 31, 2014, 9:08 pm
#9
Original Poster
Join Date: Dec 2014
Programs: Hyatt Platinum
Posts: 46
I was very surprised with the outcome, I am curious to what they did with the food as well. Like I said I understand that mistakes happen but as DeepUnderground said, I would have thought that they would just let me keep it. In the end we ended up having dinner elsewhere.
Dec 31, 2014, 9:58 pm
#10
Join Date: Jan 2009
Location: BKK
Posts: 6,741
We are currently staying at Park Hyatt Chicago and we were delivered an extraordinary amount of food. We were very excited as we thought hyatt concierge was giving us a complimentary meal due to the instance where you could tweet hyatt concierge and they could possibly give you a surprise during your stay. (We did get chocolate covered strawberries and champagne in the early afternoon.)
Well after the food was delivered to our room and everything was set on the table, we get a call that says it was sent to the wrong room and if we wanted to keep it we would have to pay for it. I understand that mistakes do happen but it did bum us out when it was taken away. :/
Well after the food was delivered to our room and everything was set on the table, we get a call that says it was sent to the wrong room and if we wanted to keep it we would have to pay for it. I understand that mistakes do happen but it did bum us out when it was taken away. :/
There should have been service recovery even if the food was removed. Unless the bottle of Champagne was very expensive, I do not see why the hotel didn't just comp the food if the OP was happy with it. It is not as though they can serve it to another person anyway after it has been in someone else's room.
Dec 31, 2014, 10:05 pm
#11
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
But did you sign the bill with your name and room number? I would never sign something with an amount other than breakfast that will be wiped at checkout for Diamonds.
Dec 31, 2014, 10:10 pm
#12
Original Poster
Join Date: Dec 2014
Programs: Hyatt Platinum
Posts: 46
No I didn't sign anything. Concierge had brought it to my room, opened the champagne bottle, asked how our stay was, and then left. There was no mention of any charge which is why I thought it was compliments of concierge. Shortly thereafter I recieved the phone call saying it wasn't meant for our room.
Dec 31, 2014, 10:37 pm
#13
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
No I didn't sign anything. Concierge had brought it to my room, opened the champagne bottle, asked how our stay was, and then left. There was no mention of any charge which is why I thought it was compliments of concierge. Shortly thereafter I recieved the phone call saying it wasn't meant for our room.
Jan 1, 2015, 1:25 am
#14
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Nothing preventing them from taking it away though if it wasn't yours to begin with, and that seems to be what was done..... Serving it to another guest is just speculation.
If it's a sensible course of action is something else.
If it's a sensible course of action is something else.
Jan 1, 2015, 5:35 am
#15
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
We are currently staying at Park Hyatt Chicago and we were delivered an extraordinary amount of food. We were very excited as we thought hyatt concierge was giving us a complimentary meal due to the instance where you could tweet hyatt concierge and they could possibly give you a surprise during your stay. (We did get chocolate covered strawberries and champagne in the early afternoon.)
During my last stay at a Hyatt (apparently without having a Twitter account) my room came with two apples (one was highly questionable...)