christianj

I was thinking that too and at a lower rate I wouldn't care but at over $1100 a night that would be a hefty deposit to pay now for a reservation at the end of 2019.

Kacee

Is it during a high demand period? That's when you usually see this sort of thing.

christianj

I guess the first week in December 2019 would likely be considered a high demand period.

VegasGambler

It doesn't matter, the benefit is not subject to availability. Just inform them that late checkout is a benefit of globalist and you'll be checking out at 4pm. It's not a request.

Unless, of course, it's designated as a resort (it's not, is it?). If it's a resort, it is subject to availability.

joe_miami

They're not talking about late checkout.

VegasGambler

Wow...

A bunch of posts (basically everything between yesterday morning and the last posts from today) that I did not see before somehow popped up in the middle of what I was reading before. Either I missed them (not sure how?) or there was some strange display error?

Sorry, my mistake.

bknets88

txhyattlvr

Totally agree. Different parts of the world have different service standards. By NYC standards the PHNY has been very good to me. Now is it the same as what you see in parts of Asia or Europe (or even Mexico or other parts of the US, for that matter?) Definitely not. But those cities/countries operate under different standards and norms than NYC. It's called culture. I know there are some true standouts for service in NYC but it's not the baseline or norm there, and those properties by-and-large do not offer FREE rooms via easily attainable points....

Aventine

To be fair, the OP was asking me about the quality of the Japanese breakfast at PHNY vs. Japanese Hyatts. Not about the service levels.

joe_miami

The idea that Hyatt points are "easily attainable" to the point that people should feel grateful just to be able to spend 30,000 points per night at PHNY is fairly ludicrous. It's even more ludicrous that persistent service failures to top-tier Hyatt elites at Hyatt's flagship property should be hand-waved because of "NYC culture."

Kacee

There are NYC hotels with fabulous service. PHNYC is not one of them.

sapguy

Actually, the joke is on Hyatt to have this pathetic hotel be the ‘flagship luxury property’ of the HYATT WORLD! There is only ONE such Hyatt world

You clearly missed the point as staying at a Park Hyatt anywhere in the world should be a POSITIVE memorable experience! My stay at the PH NYC was memorable, but in a NEGATIVE way.

sensei

I am sorry that you feel you had a bad stay at the PH NYC. From your previous post it sounds like you have a valid complaint in that they didn't honor your guaranteed 4PM checkout, which they should have. I've stayed at both the PH NYC and the Andaz 5th Ave many times including back to back stays over New Year's. Both are fine properties, but the PH NYC is now truly a flagship property with some of the nicest rooms in the Hyatt system along with great service. It seems most of your other complaints are regarding housekeeping. I've not experienced missing items on previous stays, and you are correct that details like this should not be missed at a Park Hyatt.

Things were a little less polished right after the property opened, especially at the front desk/bellhop. But the experience is now on par with (or similar to) other top Park Hyatt's such as Paris or Sydney. Definitely a notch or two above Chicago and DC and significantly better than Carlsbad based on my previous stays at those properties.

It's regrettable that the hotel doesn't have a fine dining restaurant. That is about my only complaint these days. So I definitely think you should consider giving PH NYC another chance during a future trip.

Finally, agree with you on the Japanese breakfast. It's a nice new option, but not authentic at all.

sapguy

Thank you sensei, for your excellent and respectful post which shows that you have a better understanding of what happened.

My stay was not 'bad' per se, but it certainly was disappointing ( or 'meh' if you will) especially since I had a certain level of expectation for a Park Hyatt - and I continue to maintain that this hotel should not, and does not deserve to be, a 'flagship luxury property' for Hyatt as there are far better properties which could carry that title!

No one is perfect, and the housekeeping team at the PH NYC did not distinguish itself, but I also didn't think that the décor was up to PH standard even though the room was spacious and quite nice, with that lovely nook facing Carnegie Hall and a decent bathroom. Time will tell if I will give this hotel another try or not.

Regarding the service, I would have to disagree with your point of "But the experience is now on par with (or similar to) other top Park Hyatt's such as Paris" as my experience at the PH NYC is significantly inferior to the PH Paris, and in fact, it's not even as good as the Andaz 5th Avenue. Of course, each of us have a difference perspective and experience, so I am glad that your experience at the PH NYC has been positive.

I just booked the Park Hyatt DC for March so we'll see how things go, but my feeling is that the Park Hyatt Aviara in Carlsbad delivers far superior service and the rooms are much more luxurious than the one that I had at the PH NYC.

In my global travel, I have had the good fortune of building very personal relationship with GMs of top Hyatt hotels, such as Claudio Ceccherelli of the PH Paris Vendome, or Frederic Boulin in HCM City, or Shane Nicolopoulos at the Andaz San Diego, or Kevin Kennedy of the Hyatt Regency Orlando, to name a few, and I have always marveled at the amount of efforts that they go through to 'sweat the details' and to make sure that their Globalists and good customers are satisfied ! I have been invited to drinks by several of these GMs and I asked them what do they worry about the most, and they all told me that they are most concerned about the little mistakes that their staff make which can ruin their hard earned reputation - the warm water bottle situation is one such mistake as funny enough, it was discussed during one of our conversations. The fact that the GM of the PH NYC did not even send me a welcome note does NOT bother me that much, but it shows how this hotel doesn't much care about its Globalists as customers.

Aventine

The former GM of this place never even had the decency to reply to an email of mine. That says everything when a GM doesn't take the time to address a Hyatt elite and passes it down to the front end manager.