MikeFromTokyo

Kacee

The rates I'm seeing now for this property (under $500 on AAA rate) are indeed a relative bargain for the hard product, which I think most would agree is pretty nice if we're just talking about room size, layout, and furnishings (leaving out view and street noise on the 57th Street side).

I did have issues with the staff attitude on my one and only stay here, and have not gone back for that reason, despite some attractive pricing. I think it's that attitude more than anything that has led to some outsizedly negative reactions by many who have posted in this thread. They really managed to offend me with their arrogance and singularly begrudging acknowledgement of benefits.

CloudCoder

Rez was originally for two people. One party could not arrive due to a canceled flight. I conveniently neglected to tell the hotel that there was just one person. They probably aren't interested in anything I have to say anyway.

The very idea that the earned benefit (Globalist breakfast) is limited to strictly and singularly the one cheapest item on the menu ... and if you exceed the allowance by even one penny then you will be charged in full immediately you deadbeat, etc ... they're violating the spirit of the program. I fully understand that they have rules. So surely they understand that the situation (just like almost everything in life) is reciprocal. I also have rules. For example, if someone's gonna talk down to me like that, then they need to be higher in the chain of command than "weekend desk clerk". So let's please try NOT to believe that only THEY have rules which I violated. The plain fact is that I also have rules which *they* violated. Let's call it a tie.

stargold

Tell yourself whatever you need to make yourself feel better.Not true.Not true. How? Are you typing that with a straight face? So they broke a rule that does not exist, and you broke a rule that does not exist. Sounds fair.

m0hamed

For someone who constantly challenges the program's T/Cs I would expect if you had this confirmed in writing you would have shoved it in the face of the front desk agent.

MikeFromTokyo

CloudCoder

Hotels get reimbursed by Hyatt for award nights. The room would have otherwise gone empty, so it's a net gain for the hotel. Any stay at any hotel is a chance for them to win repeat business, so yet another possible gain (which they blew).

stargold

Duke777

Had a two night weekend stay a few weeks ago. Used 1 category 1-7 night and points for the other night. Tried to use an expiring TSU, but My Hyatt Concierge said it wasn't available and couldn't be used in conjunction with category 1-7.

Checked in late on a Friday night. As others have mentioned, no doorman outside, just inside directing people up to the lobby. Check-in was pleasant and the front desk clerk wished my GF a happy birthday. I had mentioned in the reservation comments, and it was nice that this was acknowledged. He mentioned we had a deluxe king, which ended up being the worst room we've had (2 previous stays with progressively worse and worse rooms). It was late so I didn't push about a better room despite a lot of rooms showing available online (although not the "standard suite" following the renaming of the rooms).

The room was on the 15th floor and was quite small compared to the other rooms we've had. There was a nice bottle of wine and chocolate covered strawberries. Very nice touch. I love the decor, but the room was quite noisy (57th street side). Didn't have a Japanese toilet either.

Breakfast was in the lobby restaurant. We were told we had a $90 limit, but we spent about $105 each morning. The overage was removed. The menu is pricey, so it basically covers an entree + coffee + splitting a side. The food is good, but certainly wouldn't pay cash.

The gym is great and has some views of Central Park. I've never used the pool, but it is beautiful and looks relaxing.

Overall, I really do like the Park Hyatt NY because of its convenient location (lots of Subway stations nearby and Central Park) and decor. In the past, I've liked how quiet the hotel and room felt, which wasn't the case this time on the 57th street side and with a small room. I do agree the experience seems to go downhill a bit each time, but will continue to splurge using points to stay here in the future.

Finance_underling

And another person talking down to you.

MikeFromTokyo

AZ Travels the World

I just had another very nice stay here.

Arrival was smooth, with immediate help in pouring rain unloading bags and getting them into the hotel. A delightful agent met us inside and escorted us to the front desk to complete a quick check-in.

I'm a Glob and was upgraded to a large atrium-ish room on the 11th floor facing 57th Street. I didn't even notice traffic noise through the sound of pounding rain virtually all night.

Hotel car delivered us to a dinner res a few miles away. The driver, Ramon, treated us to a fun combination of NYC trivia with a mashup of 'Cash Cab' and "Who Wants to be a Millionaire.' (Absent the millions & cash parts.) I have to say, had it actually been 'Cash Cab,' we'd have paid for the evening!

Had breakfast delivered via room service. We ordered what we wanted and weren't given a check to sign (I love that about PH's). I'm sure it was more than the stated allowance but nothing appeared on our bill.

This stay for us immediately followed stays at the PH Sydney and the PH Abu Dhabi. For us, the property continues to hold its own. It's a pleasure to stay here.

rbw5t

Any insight on how lowly Explorists are treated here, in particular in terms of the upgrade to the best non-suite available? I'll be staying over a weekend, which I guess is theoretically slightly better in NYC than being there during the week. Any input is appreciated!

conde

As an Explorist, I stayed at the PH NY several months ago, for 3 nights on a point redemption. I stayed on a Thursday through Sunday. I booked a Park King room. At check-in, I was upgraded to a room in a higher category, I believe what was a Park Deluxe King room. I was given an opportunity to upgrade to a suite for about $100 per night (it might have been $110 per night, I cannot remember the exact amount). I chose to go with the complimentary non-suite upgrade.

It appears the PH NY has renamed the rooms, so I cannot determine which rooms are which. From the PH NY web site, the "One King Bed" room and the "One King Bed Studio Suite" appear to have the same photo! Anyway, the room I got was on a higher floor, I believe on the 14th or 15th floor not facing the street. It was a spacious and quiet room. The room was great, although the view wasn't so great. I was happy to be in a room not facing the street.

It appears there are now "City View" category rooms which cost more than the base category rooms. From the photo available, the room I received did not look like a City View room with the desk centered in the room, between the bed and the windows.

If the PH NY has remained consistent in their upgrade options, an Explorist should receive a decent room upgrade there.

CloudCoder

So the hotel has two levels of service, depending on how much the guest paid? I very seriously doubt that assertion. BTW that free night certificate wasn't "FREE". I earned it under the terms of the WoH program. You appear to speak as an expert on how the hotel and the guest interacted. Please tell us, what is the source of your (non-existent) expertise?