js1993

That seemed obvious from the start, so why did you post it?

WasKnown

It is evidently not obvious from the start for many people here given the random comments in this thread lol. Why did you post this?

GUWonder

Perhaps the lesson is to be very late to check-in on a busy night and test one’s luck about getting upgraded, walked or put in the proverbial broom closet room at the hotel? No, it can’t be that.

WasKnown

Well, not obvious enough for everyone lol

r.brown

Just completed a long weekend, Thursday - Sunday for 3 rooms. I am globalist and booked 2 guest of honor rooms. The one room was noted GOH but the 2nd was not (front desk quickly resolved, but hotel was sold out so no upgrade was available for the one room).

My room was on the 23rd floor and was a City View. GOH room was also City View upgrade on 17th. Room that was not GOH was on 10th floor and standard room.

Full breakfast and tip was taken off for all 3 days on all 3 rooms automatically. I will say my experience on this trip was much better than visits prior to Covid.

MarkOK

I will take that as selection bias. Globalists scoring an odd upgrade like that post their wins (but not nearly so often their losses) on those other sites.

Most of the posts on this thread are from the same set of ~50-100 posters (being generous. probably more like 25 that make half the posts). It's a smallish sample size, but they (we) provide much more information (good and bad) about stays. You see everything from the super-upgrade to the "I got the sad room with a lone tiny window". My experience, on the whole, is quite within this range of experiences (with the program as a whole).

WasKnown

Hard to say definitively what is leading to this service/upgrade difference. I agree it’s largely the same set of people posting on FlyerTalk though. Suspiciously, my personal service and upgrade experiences have consistently been dramatically better than what is described on FT.

But for people like PoT, all of their stays are documented, with or without upgrades. I can’t speak to the Facebook datapoints but there are plenty of TG data points for junior suite upgrades too. It just skews more positive than FT. YMMV.

js1993

The one pattern I've noticed on Reddit is posters there seem to exaggerate quite a bit.

Most people here are anonymous, so it's unlikely PHNY is discriminating that way. Hell, based on the lackadaisical service there, I'd be shocked if they'd go to the effort.

WasKnown

I think it is possible that different people get different service at a hotel like PHNY but it would be difficult to prove this definitively in either direction. Even if that is the case, the factors that go into this would also be difficult to prove. I also think, as someone noted by someone else in their positive review here a few months ago, overwhelmingly positive reviews of the hotel feel unwelcome in this thread. The culture cultivated on FT also creates a selection bias. Finally, as I noted above, my own personal experience at hotels is very different from what FT posts would suggest and there are many other people that feel the same way. I know this site is not as broad as it once was so the fact that so many data points are coming from such a small group of people (as noted by someone else in this thread) innately skews things.

js1993

That's kind of silly, for all sorts of reasons.

PHNY is supposed to be Hyatt's flagship property. Its reputation for indifferent service and brazen disregard for Globalist WoH benefits is well-deserved and not the result of some conspiracy among a few over-entitled FlyerTalk posters.

WasKnown

Well, whether you think it’s silly or not, it is an opinion that has been voiced by others in this thread. So perhaps dismissing it is precisely the cultivation I am describing lol

js1993

This is one of the most highly moderated sites on the internet. The idea that adults would be afraid of posting positive comments here is fairly absurd.

m0hamed

You certainly have managed to enter more arguments and more threads than anyone I have witnessed in your short time on FT. It's time for moderator review.

Pickles

And why might that be? My experience at the PHNY, over multiple stays, is that diffident service, lack of attention to detail, inconsistent operating procedures, and weird, free-flowing standards at breakfast are the norm at this hotel. Forget upgrades, room category games, and the treatment of Globulists, those are just red herrings to much more deep-seated problems in the management of this property.

Some people have had a good experience, good for them, even lucky for them. My own experience (over multiple stays, both paid and on points, as it is possible to find good paid rates sometimes) is more averaged at the meh rating, all the way down to feh. Setting aside the physical plant of the rooms (which is very nice), not very many flashes of brilliance for me. I really couldn't tell the difference between paid and points stays, in case I was being treated differently. Same mediocrity averaged across the cycle.

WasKnown

Yes, because I choose to not be afraid to voice a conflicting opinion unlike the people that have given up on engaging with this site. Funnily enough, it only happens on FlyerTalk.

I think it is possible that different people get different service at a hotel like PHNY but it would be difficult to prove this definitively in either direction. Even if that is the case, the factors that go into this would also be difficult to prove. Either way, it is difficult for me to claim any underlying reasoning for the differences without pure speculation.