RedSun

I find your comment silly.

The only reason OP checked in PHNY is because he had a Cat-7 FN in his hand. That alone directed him to go to PNNY even though he did not really like it.

This goes to some discussion we had before. Some people have the Cat-7 FN, but they keep pushing it off again, and hoping to score a stay at at CAT-7 hotel. But they failed and had the FN expired. They never thought that is actually a Cat 1-7 FN. Not a Cat-7 night.

With some of the reviews here at PHNY and also other reviews at FT, people had loftly high expectations on those 5-star hotels. So they think they deserve every bit of it. In their hands, they get a Cat-7 FN and it is worth $750 or $1,300 for suite upgrade. Then they utterly disappointed and they do not feel that they get the $750 experience from it. But they never paid a penny from it and receive free night and food.

Just quite interesting thinking behind it.

RedSun

But you got a Cat 1-7 FN in your hand, not a Cat-7.

Why can't you check in the Andaz, HH, HP in NY that have lower categories? Then I'm sure they would give you upgrades at a Globalist. Then you could be even delighted, and say it exceeded your expectation at HH?

hp12c

Isn’t it reasonable to have high expectations of the supposed flagship Hyatt?

joe_miami

If the person used 30,000 points instead, would you still say it was “free”?

I stayed at ~30 different Hyatts last year, ranging from $50/night HPs in Lat. Am. to $400+/night PHs in Asia, and including a stay at PHNY when rates were around $600/night. Without question, the service at PHNY was less welcoming and more indifferent than at any of the others. There probably wasn’t a close second.

Also, not sure why you keep emphasizing the “free food.” Does PHNY pay more for eggs and breakfast sausage than the Hyatt Place a few miles away? Nobody is making a point of staying at PHNY for the “free food.”

hp12c

Correct. So use it at PH if one wants to try it. Or use it at Andaz, and one would likely have just as good if not better experience.

gengar

OP stated very clearly in his review that he liked this property on previous stays (and OP's post history in this thread reflects this) and it was this specific visit that changed his opinion. It is not only disrespectful but completely disingenuous to attempt to paint OP as some type of freeloading serial complainer.

RedSun

This is how I approached things like this. Keep the expectation low and you won't be disappointed like you said. Also, you stayed there 4 times before. And you certainly read all the PNHY FT reviews. And you knowingly check in the same hotel again.

Sure PHNY can disappoint you. Then you can certainly forget it and move on. Why bother to stay there again and again, just because it is one of the 7 Hyatt Cat-7 hotels over the world? Please do not become the salve of those FN certificates.

This is completely baseless. I just tried to understand why people keep check into the hotels they do not like. The only reason I see is that, this is a Cat-7 FN and is near expiring. And he did not want to go to a lower category hotel....

joe_miami

It’s hilarious that you’re telling Hyatt’s best customers that they should walk into Hyatt’s flagship property with their expectations low.

Maybe the other hotels were sold out or not accepting awards. Maybe it was a last-minute trip and rates were high in NYC. You sound like a PHNY staffer who sees cert users as a bunch of unwashed cheapskates.

RedSun

This surely sounds like personal attack....

Apparently the OP knowingly booked a "flagship" hotel he was well aware of, just because it is listed as a "flagship" Cat-7 hotel. And OP did not want to waste his Cat-7 FN. It is very clear to me.

I would certainly understand if this is from someone new to FT, never stayed at PHNY, and paid $750 cash for one night. But this is not the situation.....

joe_miami

Oh, come on.

You’re shifting the goalposts all over the place. As has been pointed out to you already, the OP didn’t claim to have had a string of bad PHNY stays. It seems the OP liked PHNY until this latest stay.

RedSun

You certainly know the way you have been here at FT, Look at all your past verbal fight here with VegasGambler.

So let me know if there is still anything you do not get from my posts. I think I've made it very clear. We've had 127 pages of reviews on this PHNY. So as a knowlegeable Hyatt loyalist, we should be prepared for almost anything. OP knew it really well, that is why he used an expiring Cat 1-7 FN (only good for 6-month), and did not pay out of his pocket. That is why OP still thinks it is worth his FN certificate. So ironic it is...

joe_miami

You’ve made it clear that you believe the person in question probably wouldn’t have stepped foot inside PHNY if the stay wasn’t “free,” and that such people should probably just be happy with whatever they get. You’re not the victim here.

RedSun

I'm sure OP would not have spent $750 cash out of his pocket with the PHNY stay. Pretty clear to me.

Then OP, like most of us, wanted to "optimize" the (cash) value of FN. With its $750 rack price, PHNY offered the "best" "value" out of the FN. Easy choice....

And no one wants to bother with the lowly HH or HP which offers terrible redemption value of this Cat-7 FN....

joe_miami

This doesn’t make any sense. If the OP doesn’t believe PHNY is worth $750/night and would never pay that, then the OP isn’t getting $750/night in value by using a Cat 1-7 cert there.

Hydro88

Love the sporadic outbursts in this thread!

To add to the comments, I'm generally unbothered when I perceive the service as indifferent or aloof. I think that the hard product at the PHNY is better than at any of the other Hyatt options (but not better than a few non-Hyatt hotels). Location-wise, I definitely prefer the Andaz but the hardware there is a couple of levels below the PH.