saranyc

Thanks for your concern but I know what I'm doing. I haven't booked anything yet. I have also checked with several B&Bs where I've stayed before and they have reasonable rates for that weekend.

I'm not sure what part of what I'm saying is difficult to understand. The program's term and conditions states that award nights on the standard room rate aren't subject to blackout dates. Clearly the hotel is imposing blackout dates. I realize that you have accepted that the terms and conditions and reality are different, I disagree that this should be the case. Either change the terms and conditions or follow it, it's not hard.

Mary2e

None of what you're saying is difficult to understand. I've try to explain to you how it works. I accept it, and honestly, wouldn't expect any different from any hotel. If the hotel wanted to, they could just pull standard award availability between now and the time customer service gets back to you and you'll be in the same place. There's nothing available online and the GM's email probably won't get you far either.

It's good you were able to find a B&B for a reasonable rate, because I really don't think you're going to win this one.

Keep in mind that we hear about this all the time - hotels simply don't offer standard rooms at all so people cannot redeem rewards.

saranyc

Just for ..... and giggles I looked up hotels in New York on NYE. Both Hilton and Starwood have hotels available in Manhattan available for 1 night stays over NYE with points, Hyatt has none.

saranyc

You keep saying that they can pull standard award availability between now and the time customer service gets back to me. I guess that's true, they can choose not to sell standard rooms...

But Hyatt can realize that they are doing this. I can create another email address with another name and in a month they would no doubt show me the same rate for the standard room for the hotel. Hyatt knows this. Again, they are clearly not following the terms and conditions. It's sad that you just accept this... but again we can agree to disagree.

Mary2e

I just checked Hilton for this NYE for a 1 night stay - any hilton in the city. There are 2 available, none of them anywhere near times square. Both for $$$ and one is available for 70k points for 1 night, which I believe is double the amount required. It may be a doubletree.

Hyatt does have one or two available for a 1 night stay at the princely sum of nearly $900 for a Hyatt place on W. 36th street in the heart of the garment district. You can get the Grand Hyatt or other regular Hyatts for the lower point rate for a 2 night stay - or pay $598 per night. I had 2 nights booked on points a few years ago that I never ended up using.

I get that you're disappointed, but I'm only trying to be helpful and make you understand how the program works.

saranyc

I like how you didn't mention Starwood at all...

And I'm trying to make you understand that the program should follow the terms and conditions or change the terms and conditions.

Your no longer being helpful... we're just going around in circles...

Mary2e

You said yourself there is nothing available online. That is their out. They're not the first hotel to do this nor will they be the last. What will happen is that standard availability will be pulled and listed as some other category, even to those who write or call the hotel.

Overall, I am very happy with Hyatt and the program. It's one of the best out there for redemtions and treatment of their status customers. I can live with the these very few quirks with properties.

Mary2e

That's because I didn't look. I'm working and responding to you.

I'm sorry if you don't like my answers and consider them unhelpful. I'll leave you to your battle with customer service.

mikew99

I personally have no problem with hotels having blackout dates, but I do have a problem with Hyatt's claim that their hotels don't have blackout dates when Hyatt knows this to be a lie.

saranyc

Again, you keep giving them a pass because "that's the way things are". You can accept them not following the terms and conditions if you want. If you accept it, that's great. You can be a shill for the company all you want but anyone can see that they are violating the terms and conditions.

Mary2e

Ah, so I'm a shill because I"m trying to make you understand that is the way it has always been, and quite honestly, availability has improved over the past few years. Have I insulted you in any way? Is it necessary to call me names because you don't like what I'm saying?

With that, I'll leave it to others to explain it to you. Perhaps they can do a better job of it.

saranyc

Yet you had time to look up Hilton and Hyatt? I would go take a look at starwood.

And by the way, the Hilton that is available with points for 1 night on NYE (unlike any of the hyatts) is 0.9 miles from time square according to googlemaps... a 19 min walk, a 9 min bus ride or two stops on the subway.

saranyc

You're a shill because you give Hyatt a free pass for violating their terms and conditions because "that's the way it is". That's pretty much the definition of a shill. Thanks for leaving it to others... bye now.

RTW1

Maybe it's time to stop your tantrum because you don't get what you want.... pay up or stay at home.

saranyc

Oh look another shill... It's sad how people like corporations walk all over them without even saying anything.

Love how you quote T&Cs in other threads:

Guess that doesn't apply to the corporations, huh?